We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3714217
24 Oct 2022 Vauxhall Finance plc UpheldConsumer CreditDRN-3714217 The complaint Mr Y complains that a car acquired with finance from Vauxhall Finance plc (VF) wasn’t of satisfactory quality. What happened Mr Y was supplied with a car and entered into a conditional sale agreement with VF. Within a short time of getting the car, Mr Y experience... (3 pages)View decision -
Decision Reference DRN-3739627
24 Oct 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3739627 The complaint Mr P complains about how Lloyds Bank General Insurance Limited handled and settled a claim he made under his home insurance policy for storm damage. What happened Mr P holds a household insurance policy with Lloyds. In mid-February 2022, he said there was a storm.... (4 pages)View decision -
Decision Reference DRN-3755305
24 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3755305 The complaint X is complaining Barclays Bank UK PLC (t/a Barclaycard) hasn’t refunded an amount he paid for an excursion abroad. He brings the claim under Section 75 of the Consumer Credit Act 1974 (‘Section 75’). What happened In February 2020 X bought a package for him, his w... (3 pages)View decision -
Decision Reference DRN-3771087
24 Oct 2022 Secure Trust Bank Plc UpheldBanking and PaymentsDRN-3771087 The complaint Mr A is unhappy that Secure Trust Bank Plc (“STB”) incorrectly reported his tax liability. What happened STB wrote to Mr A and explained they’d reported incorrect information to HMRC which had potentially affected his tax liability. Mr A wasn’t happy about this, s... (2 pages)View decision -
Decision Reference DRN-3741591
24 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3741591 The complaint P, a limited company, complains that it missed out on a grant during the Covid-19 pandemic due to errors by Barclays Bank UK PLC. P is represented by its director who I’ll refer to as Ms S. She asks that Barclays pays compensation. What happened Ms S asked Barclay... (2 pages)View decision -
Decision Reference DRN-3771117
24 Oct 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3771117 The complaint Mr H complains about loans granted to him by Loans 2 Go Limited (“L2G”). He says that L2G shouldn’t have agreed to the loans because they were unaffordable for him. Mr H has brought his complaint to us via a claims management company but for simplicity I will refe... (4 pages)View decision -
Decision Reference DRN-3769593
24 Oct 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3769593 The complaint Mrs K complains that Domestic & General Insurance Plc (“D&G”) have treated her unfairly in relation to a claim made under her Protect Plus Appliance policy which covered her cooker. Any reference to Mrs K, D&G or Company A includes respective agents or... (2 pages)View decision -
Decision Reference DRN-3496746
24 Oct 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3496746 The complaint Mrs A complains that National Westminster Bank Plc (“NatWest”) unfairly restricted and closed her accounts, and that it used some of the funds held within them to repay a debt owed by a limited company of which she is the director. What happened Mrs A is the owner... (4 pages)View decision -
Decision Reference DRN-3761627
24 Oct 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3761627 The complaint Mr J complains that Halifax Share Dealing Limited, trading as IWeb Share Dealing (“IWeb”), wrongly sold his shares. He wants compensation for the loss he says he’s made and reimbursement for the cost of having to complete a tax return. What happened Mr J gave inst... (5 pages)View decision -
Decision Reference DRN-3758432
24 Oct 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3758432 The complaint Mr and Mrs O complain that AXA Insurance UK Plc didn’t treat them fairly when they called to go through medical screening. What happened Mr and Mrs O had booked a package holiday abroad. Alongside the booking, they took out a single trip travel insurance policy to... (3 pages)View decision
