We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121876 results
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Decision Reference DRN-3745708
24 Oct 2022 Brazier Consulting Services Ltd UpheldClaims ManagementDRN-3745708 The complaint Mr D complains that Brazier Consulting Services Ltd (BCS) failed to pursue mis-sold payment protection insurance (PPI) claims which meant he’s lost the opportunity to have his complaint investigated. What happened In 2019, Mr D said he’d instructed BCS to pursue m... (3 pages)View decision -
Decision Reference DRN-3761188
24 Oct 2022 U K Insurance Limited UpheldInsuranceDRN-3761188 The complaint Miss F has complained that U K Insurance Limited (UKI) unfairly declined a claim for a stolen bike under her home contents policy. What happened Miss F contacted UKI to make a claim when her partner’s bike was stolen from the garage for the apartment block she liv... (2 pages)View decision -
Decision Reference DRN-3728237
24 Oct 2022 Lloyd's Insurance Company SA UpheldInsuranceDRN-3728237 The complaint Mr C and Mrs C complain that Lloyd’s Insurance Company SA declined a claim for flood damage under their home insurance policy. What happened Mr C and Mrs C have a home and holiday home insurance policy underwritten by Lloyd’s, which covers buildings and contents, ... (3 pages)View decision -
Decision Reference DRN-3744413
24 Oct 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3744413 The complaint Mr D complains that Erudio Student Loans Limited unfairly declined his deferment application. What happened Mr D has a student loan with Erudio that has been subject to deferment for some years. Mr D is self employed with income coming from various sources. In 202... (2 pages)View decision -
Decision Reference DRN-3751804
24 Oct 2022 Capquest Investments Limited UpheldBanking and PaymentsDRN-3751804 The complaint Miss C has complained about the information that Capquest Investments Limited are reporting on her credit file. What happened This complaint surrounds a credit card account that was sold to Capquest in 2012. Miss C was in a long-term payment arrangement. She says ... (2 pages)View decision -
Decision Reference DRN-3746479
24 Oct 2022 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-3746479 The complaint Miss D complains about problems with John Lewis Financial Services Limited after her credit card wasn’t included in an Involuntary Arrangement (IVA). What happened Miss D had a credit card with John Lewis and in late 2019 advised it she was entering into an IVA. D... (2 pages)View decision -
Decision Reference DRN-3770222
24 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3770222 The complaint Mr B complains about issues opening an account with Barclays Bank UK PLC (Barclays). He would like more compensation than the £75 Barclays has offered. What happened The details of this complaint are well known to both parties so I won’t repeat them again here. In... (2 pages)View decision -
Decision Reference DRN-3753070
24 Oct 2022 Mark Tennant UpheldPensions and AnnuitiesDRN-3753070 The complaint Mr B complains about poor service from Mark Tennant trading as Harvey Spencer Financial Planning (Harvey) that caused him financial loss. What happened Mr B said he wanted to transfer his defined benefit pension plan to a flexible drawn down arrangement. He then w... (3 pages)View decision -
Decision Reference DRN-3769947
24 Oct 2022 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3769947 The complaint Mrs F complains about how Watford Insurance Company Europe Limited handled her claim when her car was damaged and that the car was written off without her consent. The complaint has been brought to our service by Mrs F’s husband on her behalf. For ease of reading,... (7 pages)View decision -
Decision Reference DRN-3770390
24 Oct 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3770390 The complaint Mr K complained to Volkswagen Financial Services (UK) Limited (“VWFS”) that it didn’t treat him fairly when it terminated his hire purchase agreement. What happened VWFS entered into a hire purchase agreement with Mr K in March 2020. The total amount owing under t... (8 pages)View decision
