We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4154004
7 Jun 2023 Frank Corrigan & Co. Limited UpheldPensions and AnnuitiesDRN-4154004 The complaint Mr H complained about the advice given by one of Frank Corrigan & Co. Limited’s (“Frank Corrigan”) advisors to transfer the benefits from his ex-employer’s defined benefit occupational pension scheme (“DB pension”) to a personal pension. He says the advice was... (9 pages)View decision -
Decision Reference DRN-4057296
7 Jun 2023 AXG Advice Ltd UpheldPensions and AnnuitiesDRN-4057296 The complaint Mrs O complains about the advice given by AXG Advice Ltd (AXG) to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to self-invested personal pension (‘SIPP’). She says the advice was unsuitable for her and believes this has caused ... (8 pages)View decision -
Decision Reference DRN-4023425
7 Jun 2023 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-4023425 The complaint Mrs M is unhappy with the way Bank of Ireland (UK) Plc handled her request for assistance after the bank refused to accept some credits into her AA-branded savings account. What happened The circumstances that led to this complaint are well known to both parties, ... (2 pages)View decision -
Decision Reference DRN-4161387
7 Jun 2023 London Community Credit Union Limited UpheldConsumer CreditDRN-4161387 The complaint Ms B complains about London Community Credit Union Limited’s (“LCCU”) handling of a loan. What happened In summary: Ms B complains that she took out a loan with LCCU under duress and didn’t receive all of the loan funds. In 2019, Ms B says she was reliant on a thi... (8 pages)View decision -
Decision Reference DRN-4169522
7 Jun 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4169522 Complaint Mr T has complained about a loan Loans 2 Go Limited (“L2G”) provided to him. He says the loan was unaffordable. Background L2G provided Mr T with a loan for £700 in October 2021. The loan had an APR of 770% and an 18-month term. This meant that the total amount to be ... (3 pages)View decision -
Decision Reference DRN-4136090
6 Jun 2023 Klarna Bank AB (publ) UpheldConsumer CreditDRN-4136090 The complaint Mr A complains that Klarna Bank AB (publ) reported late payment markers on his credit file. What happened In November 2021 Mr A made an online purchase and entered into a finance agreement with Klarna. Mr A set up a direct debit for automatic monthly payments. How... (2 pages)View decision -
Decision Reference DRN-4148161
6 Jun 2023 Admiral Financial Services Ltd UpheldConsumer CreditDRN-4148161 The complaint Mr M complains that Admiral Financial Services Ltd trading as Admiral Money lent to him irresponsibly. What happened In July 2022 Mr M applied for a loan from Admiral. Admiral approved the application and gave Mr M a loan for £9000 repayable by 36 monthly repaymen... (3 pages)View decision -
Decision Reference DRN-4147237
6 Jun 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4147237 The complaint Mr L complains that National Westminster Bank Plc lent to him irresponsibly. What happened In March 2020 Mr L applied for a credit card with NatWest. NatWest approved the application and gave Mr L a credit card with an initial credit limit of £6,750. Mr L complain... (3 pages)View decision -
Decision Reference DRN-4165163
6 Jun 2023 Society of Lloyd's UpheldInsuranceDRN-4165163 The complaint Mr B and Mrs B have complained about how Society of Lloyd’s (SOL) dealt with a claim under their home insurance policy. What happened Mr B and Mrs B contacted SOL to make a claim following a water leak at their home. SOL accepted the claim and contractors were app... (5 pages)View decision -
Decision Reference DRN-4001819
6 Jun 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4001819 The complaint Mr B complains about Clydesdale Bank Plc trading as Virgin Money (“Virgin Money”) and how they have dealt with an unarranged overdraft on his account with them. What happened Mr B had a basic current account with Virgin Money. The account didn’t allow for any over... (3 pages)View decision