We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3569891
8 Jul 2022 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3569891 The complaint Mrs V complained about advice she was given by Alterno Wealth Ltd which was an appointed representative of Pi Financial Limited. Pi Financial Limited is now responsible for answering this complaint, so to keep things simple, I’ll refer to “PFL” when mentioning the... (8 pages)View decision -
Decision Reference DRN-3549157
8 Jul 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3549157 The complaint Ms B complains that Great Lakes Insurance SE declined part of her claim against her travel insurance policy. Reference to Great Lakes includes its agents. What happened Ms B has an annual travel insurance policy with Great Lakes. On 9 March 2020, she went on a tri... (5 pages)View decision -
Decision Reference DRN-3505299
8 Jul 2022 AWP P&C SA UpheldInsuranceDRN-3505299 The complaint Mr and Mrs S complain that AWP P&C SA (AWP) caused damage after repairs were carried out as part of a claim under their home emergency policy. What happened On 27 June 2021 Mr and Mrs S reported a blockage in their home toilet and made a claim under their home... (2 pages)View decision -
Decision Reference DRN-3568183
8 Jul 2022 First With Mortgages Limited UpheldPensions and AnnuitiesDRN-3568183 The complaint Mr A complains that First With Mortgages Limited (FWML) failed to advise him to take out protection against lifetime allowance (LTA) charges in connection with his pension arrangements. What happened In brief, FWML has been advising Mr A in connection with his pen... (16 pages)View decision -
Decision Reference DRN-3565763
8 Jul 2022 Aviva Insurance Limited UpheldInsuranceDRN-3565763 The complaint Mr and Mrs C complain about how Aviva Insurance Limited dealt with a claim against their travel insurance policy. Reference to Aviva includes its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here ... (4 pages)View decision -
Decision Reference DRN-3576024
8 Jul 2022 Gladstone Brookes Limited UpheldClaims ManagementDRN-3576024 The complaint Mr C complains Gladstone Brookes Limited (GB) failed to pursue a payment protection insurance (PPI) claim which meant he’s lost the opportunity to have his claim investigated What happened In August 2019, Mr C instructed GB to pursue a mis-sold PPI claim with one ... (3 pages)View decision -
Decision Reference DRN-3564755
8 Jul 2022 Vanquis Bank Limited UpheldBanking and PaymentsDRN-3564755 The complaint Miss O, who is represented by a third party, complains that Vanquis Bank Limited (“Vanquis”) irresponsibly granted her a credit card she couldn’t afford to repay. What happened In September 2018 Miss O entered into an agreement with Vanquis to have access to credi... (3 pages)View decision -
Decision Reference DRN-3459482
8 Jul 2022 National Savings and Investments UpheldBanking and PaymentsDRN-3459482 The complaint Mr G has complained that National Savings & Investments (NS&I) delayed payment to him of the proceeds of a fixed interest savings certificate – which meant he lost out on the money he would have made from the investment he was planning. What happened In ea... (3 pages)View decision -
Decision Reference DRN-3585674
8 Jul 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3585674 The complaint Mrs G complains that HSBC UK Bank Plc are trying to force her to use technology she does not wish to use in order to verify that her online transactions are genuine. What happened HSBC informed Mrs G that new payment regulations had been introduced to keep custome... (3 pages)View decision -
Decision Reference DRN-3467953
8 Jul 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3467953 The complaint Mr T complains that Moneybarn No. 1 Limited (“Moneybarn”) provided contradictory information regarding the termination of a finance agreement he had with them. What happened Mr T has been represented at times during this complaint but for ease, and because Mr T is... (2 pages)View decision
