We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4171018
6 Jun 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4171018 The complaint Miss M says NewDay Ltd, trading as Aqua, irresponsibly lent to her. What happened Miss M applied for a credit card from NewDay in October 2017. It was approved with a limit of £600. She was given six subsequent credit limit increases, and one decrease, as set out ... (4 pages)View decision -
Decision Reference DRN-3947842
6 Jun 2023 Abbey Financial Services (N.I.) Ltd UpheldPensions and AnnuitiesDRN-3947842 The complaint Mr M complains that Abbey Financial Services (N.I.) Ltd (AFS) gave him unsuitable advice to transfer his three existing Personal Pension Plans (PPPs) to a Self-Invested Personal Pension (SIPP) and invest using a Discretionary Fund Manager (DFM). Mr M is represente... (8 pages)View decision -
Decision Reference DRN-4175142
6 Jun 2023 British Gas Insurance Limited UpheldInsuranceDRN-4175142 The complaint Mr M complains about the service he received from British Gas Insurance Limited after his boiler developed a fault. What happened Mr M held a Homecare agreement with British Gas. The policy that is relevant to this complaint commenced on 9 January 2022 although Mr... (4 pages)View decision -
Decision Reference DRN-4075497
6 Jun 2023 Atlas Insurance PCC Limited UpheldInsuranceDRN-4075497 The complaint Mr B complained that a claim related to his dog was unfairly declined by Atlas Insurance PCC Limited (“Atlas”) under his pet insurance policy. What happened Mr B made a claim to Atlas to recover the costs for an operation on his dog for brachycephalic obstructive ... (2 pages)View decision -
Decision Reference DRN-4175165
6 Jun 2023 QIC Europe Ltd UpheldInsuranceDRN-4175165 The complaint Mr and Mrs G are unhappy their escape of water claim was unfairly declined when they were moving out of their home. Mr and Mrs G had a home insurance policy with QIC Europe Ltd (“QIC”). What happened Mr and Mrs G made a claim to QIC when an expansion vessel burst ... (3 pages)View decision -
Decision Reference DRN-4175078
6 Jun 2023 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4175078 The complaint Mrs A says that Hitachi Capital (UK) Plc, trading as Hitachi Capital Consumer Finance (“Hitachi”) who changed their name to Novuna Personal Finance in 2022, have made inaccurate reports to her credit file. What happened I issued my provisional decision on this com... (2 pages)View decision -
Decision Reference DRN-4174970
6 Jun 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4174970 The complaint Mrs P complains that Clydesdale Bank Plc trading as Virgin Money handled her balance transfer and fraud on her card poorly. She says her complaint wasn’t resolved, affecting her credit score, and causing her significant distress, inconvenience, and financial loss.... (3 pages)View decision -
Decision Reference DRN-4167395
6 Jun 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4167395 The complaint Mr M is unhappy that Fairmead Insurance Limited declined part of his claim for storm damage. What happened Mr M had buildings insurance with Fairmead, which included cover for his outbuildings. He claimed under the policy after his home and three of the outbuildin... (4 pages)View decision -
Decision Reference DRN-4151581
6 Jun 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4151581 The complaint Mr W is unhappy that Nationwide Building Society won’t locate and release a charge held by them against his property in regard to an old debt. What happened Mr W discovered there was a charge registered against his property by Nationwide. Mr W contacted Nationwide... (3 pages)View decision -
Decision Reference DRN-3945880
6 Jun 2023 Computershare Investor Services Plc UpheldInvestmentsDRN-3945880 The complaint Mr N complained that Computershare Investor Services Plc (Computershare) did not provide him with enough information, so that he could calculate his tax liability. He said he was not able to know whether he could sell more shares or not and this created investment... (3 pages)View decision