We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3634151
31 Aug 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3634151 The complaint Miss T complains that Monzo Bank Ltd has recorded a marker at CIFAS, the national fraud database. What happened Miss T says that she found out about the marker when she tried to apply for a product at a different financial business. And this led to her other bank ... (3 pages)View decision -
Decision Reference DRN-3423743
31 Aug 2022 Punter Southall SIPP Limited UpheldPensions and AnnuitiesDRN-3423743 The complaint Mr H complains that PSFM SIPP Limited (PSFM) failed to carry out sufficient checks when accepting his application for a Self-Invested Personal Pension (SIPP) and allowed his investment in a high-risk illiquid investment. Mr H says he has suffered a loss and consid... (25 pages)View decision -
Decision Reference DRN-3541860
31 Aug 2022 INTERESTME FINANCIAL PLANNING LIMITED UpheldPensions and AnnuitiesDRN-3541860 The complaint Mrs E’s complaint is about advice given by InterestMe Financial Planning Limited (then Wise Pension Group Limited) to transfer her personal pension plan to a self invested personal pension (SIPP) and to invest via a discretionary fund manager (DFM). For ease, I’ve... (5 pages)View decision -
Decision Reference DRN-3674290
31 Aug 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3674290 Complaint Mrs C has complained that Lloyds Bank PLC (“Lloyds”) irresponsibly provided her with an overdraft which it unfairly continued to applying charges even when she had a persistently overdrawn balance. Background When it initially investigated Mrs C’s complaint, Lloyds ag... (3 pages)View decision -
Decision Reference DRN-3670858
31 Aug 2022 Mercer Limited UpheldPensions and AnnuitiesDRN-3670858 The complaint Mrs H complains that Mercer Limited formerly trading as JLT Investment Management Limited (“Mercer”), caused delays in the service it was providing to her which cost Mrs H the opportunity to transfer her defined benefit pension (as an insistent client) because Mer... (10 pages)View decision -
Decision Reference DRN-3663278
31 Aug 2022 Call Assist Ltd UpheldInsuranceDRN-3663278 The complaint Mrs A complains about Call Assist Ltd (CAL) and the service they provided when she called them to arrange recovery following a tyre blow out on her car. What happened Mrs A held a breakdown policy that was purchased through a broker, who I’ll refer to as “D”, and ... (3 pages)View decision -
Decision Reference DRN-3400596
31 Aug 2022 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3400596 The complaint Mr A complains that PrePay Technologies Limited trading as Prepay Solutions (‘PrePay’) hasn’t refunded transactions he says he didn’t authorise. PrePay is responsible for answering complaints about payment services provided by Monese Ltd. As Mr A’s account is Mone... (4 pages)View decision -
Decision Reference DRN-3645820
31 Aug 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3645820 The complaint Ms W complains about the amount Everyday Lending Limited trading as Everyday Loans (Everyday) said she owes following the end of a loan agreement. What happened In January 2018, Ms W entered into a 30 month loan agreement with Everyday fo... (4 pages)View decision -
Decision Reference DRN-3667232
30 Aug 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3667232 The complaint Miss O complains that Inter Partner Assistance SA (“IPA”) have mishandled her legal expenses insurance claim which led to her receiving a reduced settlement. IPA use intermediaries to administer their legal expenses policy and manage claims on their behalf, so any... (2 pages)View decision -
Decision Reference DRN-3674099
30 Aug 2022 Arrow Global Limited UpheldConsumer CreditDRN-3674099 The complaint Mrs G has complained that Arrow Global Limited waited too long to default her account. What happened This complaint surrounds a consumer credit account that was sold to Arrow in August 2015. At the point Arrow bought it, it was in substantial arrears and had been ... (3 pages)View decision
