We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3556256
8 Jul 2022 esure Insurance Limited UpheldInsuranceDRN-3556256 The complaint Mr K complains that esure Insurance Limited mishandled his claim on his motor insurance policy. Where I refer to esure, I refer to the insurance company of that name and I include claims- handlers and others insofar as I hold esure responsible for their acts or om... (3 pages)View decision -
Decision Reference DRN-3520629
8 Jul 2022 Nelson Insurance Company Ltd UpheldInsuranceDRN-3520629 The complaint Mr R complains that Nelson Insurance Company Limited declined a claim he made on his commercial vehicle insurance policy after his car was stolen. Reference to Nelson includes its agents. What happened Mr R holds a commercial vehicle insurance policy for his taxi ... (2 pages)View decision -
Decision Reference DRN-3579426
8 Jul 2022 U K Insurance Limited UpheldInsuranceDRN-3579426 The complaint Mr W complains about how UK Insurance Limited (UKI) handled a claim under his home insurance policy. When I mention UKI, I also mean its suppliers. What happened Mr W has a home insurance policy with UKI. In early January 2022 his boiler stopped working and he mad... (3 pages)View decision -
Decision Reference DRN-3112881
8 Jul 2022 King & Company Accounting and Financial Services Limited UpheldPensions and AnnuitiesDRN-3112881 The complaint Mr G complains about advice he was given, by King & Company Accounting and Financial Services Limited, to transfer the deferred benefits from his defined-benefit (DB) occupational pension scheme (OPS) to a personal pension plan. He says the advice was unsuitab... (8 pages)View decision -
Decision Reference DRN-3565702
8 Jul 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3565702 The complaint Mrs P complains that a kitchen she obtained through a fixed sum loan agreement with Clydesdale Financial Services Limited, trading as Barclays Partner Finance (“BPF”) was not installed to a satisfactory quality. She also complains she was forced to sign the paperw... (4 pages)View decision -
Decision Reference DRN-3585399
8 Jul 2022 Equifax Limited UpheldConsumer CreditDRN-3585399 The complaint Mr B complains Equifax Limited have said he’s not on the electoral role, which has affected his credit file. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant elements below, and they... (3 pages)View decision -
Decision Reference DRN-3578053
8 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3578053 Complaint Miss A is unhappy that Barclays Bank UK PLC (“Barclays”) recorded a fraud prevention marker against her. She says that she didn’t know the funds in question were fraudulent. Background In late April 2020 and early May 2020, Miss A’s Barclays account received six payme... (3 pages)View decision -
Decision Reference DRN-3212005
8 Jul 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3212005 The complaint Mrs M complains that Everyday Lending Limited trading as Everyday Loans (EDL) provided her with loans that she couldn’t afford to repay. What happened Mrs M took out two loans with EDL, on the following basis: Loan Date Amount borrowed Term APR Monthly repayment ... (5 pages)View decision -
Decision Reference DRN-3502074
8 Jul 2022 Mallard Leasing Limited UpheldConsumer CreditDRN-3502074 The complaint Mr W complains that the car supplied to him through a hire purchase agreement with Mallard Leasing Limited wasn’t of satisfactory quality. He also complains that Mallard Leasing Limited irresponsibly granted him the agreement which he couldn’t afford to repay. Wha... (4 pages)View decision -
Decision Reference DRN-3585072
7 Jul 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3585072 The complaint Mr S complains that Everyday Lending Limited trading as TrustTwo irresponsibly provided him with a loan that was unaffordable. What happened Mr S was given a single loan by TrustTwo. The main loan details are as follows: Date taken Loan amount Number of monthly in... (5 pages)View decision
