We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3979363
21 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3979363 The complaint Ms T is unhappy with several aspects of the service she received from Barclays Bank UK PLC, trading as Barclaycard, including in regard to Barclays automated telephone service. What happened Ms T was confused by the information she received about her credit accoun... (4 pages)View decision -
Decision Reference DRN-3962344
21 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3962344 The complaint Mr S has complained that Barclays Bank UK Plc, trading as Barclaycard, irresponsibly lent to him. What happened Mr S opened a credit card account with Barclaycard in July 2012. It’s not clear what his initial credit limit was – possibly £10,000 - but it was raised... (4 pages)View decision -
Decision Reference DRN-3822829
21 Feb 2023 Rathbones Investment Management Limited UpheldInvestmentsDRN-3822829 The complaint The estate of the late Miss M complains that Rathbones Investment Management Limited (“Rathbones”) charged Miss M portfolio management fees for a shareholding that wasn’t held in its custody, that couldn’t be sold, and for which it didn’t provide any investment ma... (4 pages)View decision -
Decision Reference DRN-3841127
21 Feb 2023 Quilter Financial Limited UpheldInvestmentsDRN-3841127 The complaint The estate of the late Mrs K complains about the acts of Mr K. It says the person with power of attorney for Mrs K believed Mrs K was investing money through Mr K (on Mr K’s advice) but it’s now clear Mr K kept most of the money himself. It says Quilter Financial ... (15 pages)View decision -
Decision Reference DRN-3979197
21 Feb 2023 The Foremost Currency Group Limited UpheldBanking and PaymentsDRN-3979197 The complaint Mr S complains that The Foremost Currency Group unfairly shared his personal details with third parties. What happened On 2 January 2022 Mr S used FCG’s website to register for an account. This involved Mr S providing personal details, including his personal mobil... (2 pages)View decision -
Decision Reference DRN-3935810
21 Feb 2023 Haven Insurance Company Limited UpheldInsuranceDRN-3935810 The complaint Miss M complains about Haven Insurance Company Limited’s handling of a car insurance claim. What happened The background to this complaint is well known to both parties, so I’ll provide only a brief summary here. Miss M has been represented in making this complain... (3 pages)View decision -
Decision Reference DRN-3919013
21 Feb 2023 Joseph Oliver - Mediacao de Seguros LDA UpheldPensions and AnnuitiesDRN-3919013 The complaint Mr B complains that Mr F of Joseph Oliver – Mediacao de Seguros LDA (Joseph Oliver), gave him unsuitable advice to transfer his Clerical Medical personal pension to a Westerby Self Invested Personal Pension (SIPP) and invest these pension funds in unregulated inve... (11 pages)View decision -
Decision Reference DRN-3733505
21 Feb 2023 Amalgamated Finance Limited UpheldMortgagesDRN-3733505 The complaint Mr R has complained about a second charge loan he held with Amalgamated Finance Limited. He says he believed he’d repaid the loan in June 2015 and he wasn’t told there was still £350 outstanding. He says he only found out in 2021 when he was selling his property, ... (6 pages)View decision -
Decision Reference DRN-3944343
21 Feb 2023 St James's Place UK plc UpheldInvestmentsDRN-3944343 The complaint Mrs R complains about delays assigning, surrendering, and then receiving proceeds from investments administered by St James's Place UK plc (“SJPUK”). What happened I wrote a provisional decision for this case last month. I also made some provisional decisions... (4 pages)View decision -
Decision Reference DRN-3944836
21 Feb 2023 St James's Place UK plc UpheldInvestmentsDRN-3944836 The complaint Mr R complains about delays assigning, surrendering, and then receiving proceeds from investments administered by St James's Place UK plc (“SJPUK”). What happened I wrote a provisional decision for this case last month. I also made some provisional decisions ... (4 pages)View decision
