We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4032066
5 Jun 2023 Whiting Group Limited UpheldPensions and AnnuitiesDRN-4032066 The complaint Mr B complains about the advice Whiting Group Limited (‘WGL’) gave in connection with a potential transfer of benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this ha... (9 pages)View decision -
Decision Reference DRN-4171163
5 Jun 2023 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4171163 The complaint Mr M complains that London & Colonial Services Limited (‘L&C’) put his pension fund into an investment that later went into receivership. He says L&C should compensate him for his loss. Options UK Personal Pensions LLP (‘Options’) has been dealing with... (34 pages)View decision -
Decision Reference DRN-4072859
5 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-4072859 The complaint Mr C is complaining that U K Insurance Limited (UKI) cancelled his car insurance policy. What happened In September 2022 Mr C missed a monthly payment on his finance agreement that he took out to pay the annual premium for his car insurance policy. UKI wrote to hi... (2 pages)View decision -
Decision Reference DRN-4162783
5 Jun 2023 abrdn Financial Planning And Advice Limited UpheldPensions and AnnuitiesDRN-4162783 The complaint Mrs R complains that delay by 1825 Financial Planning and Advice Limited (1825) in providing her with advice about transferring her occupational pension scheme (OPS) benefits to a self invested personal pension (SIPP) meant the cash equivalent transfer value (CETV... (7 pages)View decision -
Decision Reference DRN-4166273
5 Jun 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4166273 The complaint Ms P complains that Metro Bank PLC did not action a transfer request for her Individual Savings Account (ISA). What happened Ms P says that her ISA with Metro Bank expired on 30 May 2022. She says she actioned a transfer request to another provider, but that, twic... (4 pages)View decision -
Decision Reference DRN-3980905
5 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3980905 The complaint Mr O complains that Barclays Bank UK PLC closed his account without providing a reason or notice and registered a default against his name. He’d like his account reopened and compensation for the impact. What happened Mr O had an account with Barclays. On 12 Octob... (2 pages)View decision -
Decision Reference DRN-4132726
5 Jun 2023 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4132726 The complaint Ms H complains about the way American Express Services Europe Limited (AESEL) handled her request for money back in relation to import charges she’d paid for using her credit card. What happened In August 2022 Ms H used her credit card to... (2 pages)View decision -
Decision Reference DRN-4142791
5 Jun 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4142791 The complaint Mr K complains that NewDay Ltd lent to him irresponsibly. What happened In December 2019 Mr K applied for an Argos card. NewDay approved the application and gave Mr K a card with an initial credit limit of £500 The credit limit was increased to £500 in December 20... (3 pages)View decision -
Decision Reference DRN-4077714
5 Jun 2023 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4077714 The complaint Mr C is unhappy with the advice provided by Specialist Motor Finance Limited, who I’ll call “SMF”. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving my reasons for my decisi... (2 pages)View decision -
Decision Reference DRN-4158674
5 Jun 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4158674 The complaint Mr R has complained Nationwide Building Society won’t refund money he lost from his accounts after being the victim of an investment scam. What happened In 2018 Mr R was searching online for investment opportunities to counter low bank interest rates. He filled in... (4 pages)View decision