We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3904942
21 Feb 2023 Covea Insurance plc UpheldInsuranceDRN-3904942 The complaint Mr O complains that, as a tenant under a block policy provided by Covea Insurance plc, it poorly handled a claim for water damage to his flat, and has failed to pay the cost of alternative accommodation (AA). Although the claim was handled by loss adjusters or a c... (3 pages)View decision -
Decision Reference DRN-3977219
21 Feb 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3977219 The complaint Miss L has complained that Casualty & General Insurance Company (Europe) Limited (C&G) increased the premiums for the insurance for her pet dog because she mis-stated the dog’s breed in her application form. References to C&G include its agents and cla... (4 pages)View decision -
Decision Reference DRN-3361823
21 Feb 2023 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3361823 The complaint Mr. K is unhappy with the response of Ikano Bank AB (publ) (Ikano) to a complaint made following a claim under section 75 of the Consumer Credit Act 1974 (“the CCA”). What happened In or around October 2015 Mr K was contacted by a representative of a company I’ll ... (4 pages)View decision -
Decision Reference DRN-3907861
21 Feb 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-3907861 The complaint Mr M complains about the advice given by JLT Wealth Management Limited (JLT) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financ... (9 pages)View decision -
Decision Reference DRN-3977439
21 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3977439 The complaint Mr M complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, whilst working abroad, Mr M was ... (44 pages)View decision -
Decision Reference DRN-3966521
21 Feb 2023 KMD Associates Ltd UpheldPensions and AnnuitiesDRN-3966521 The complaint Mr H complains about the advice given by KMD Associates Ltd to transfer the benefits from his defined benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial loss. Mr H is... (12 pages)View decision -
Decision Reference DRN-3961657
21 Feb 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3961657 The complaint Mr C has complained about the way Tesco Personal Finance PLC handled his request for money back in relation to flights he’d paid for using his credit card. What happened In October 2019 Mr C paid £5,945.50 for flights for a party of 25 people. The flights were sch... (4 pages)View decision -
Decision Reference DRN-3976000
21 Feb 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3976000 The complaint Mr M complains about the way Tesco Personal Finance PLC trading as Tesco Bank (‘TB’) handled a claim he made in relation to a transaction on his credit card. What happened Mr M paid £10,000 using his TB credit card to a venue (‘the supplier’) for his daughter’s we... (6 pages)View decision -
Decision Reference DRN-3775422
21 Feb 2023 Parker Kelly Financial Services Ltd UpheldPensions and AnnuitiesDRN-3775422 The complaint Mr B complained that he was given unsuitable advice to transfer his defined benefit (DB) pension scheme, to a type of personal pension plan. Parker Kelly Financial Services Limited is responsible for answering this complaint and so to keep things consistent, I’ll ... (9 pages)View decision -
Decision Reference DRN-3969487
21 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3969487 The complaint Mrs S has complained that Lloyds Bank PLC (“Lloyds”) acted irresponsibly by providing her with an overdraft she couldn’t afford. She says Lloyds acted unfairly by continuing to apply charges to her account when she was in financial difficulty. What happened Mrs S ... (3 pages)View decision
