We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4011737
5 Jun 2023 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-4011737 The complaint Mrs S complains about the way John Lewis Financial Services Limited (“JLFS”) handled her request for a refund. Mrs S husband is an additional cardholder and made the purchase, he has also been involved with trying to resolve the complaint, but as the... (5 pages)View decision -
Decision Reference DRN-3919026
5 Jun 2023 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-3919026 The complaint Ms W complains that J.P. Morgan Europe Limited trading as Chase (Chase) wouldn’t refund the money she lost in a scam What happened What Ms W says: On 13 July 2022, Ms W was contacted by someone claiming to be from the provider of her credit card (which I will call... (6 pages)View decision -
Decision Reference DRN-4002283
5 Jun 2023 Connells Limited UpheldMortgagesDRN-4002283 The complaint This complaint is about a mortgage Mr R took out on the advice and recommendation of a broker firm that is part of Connells Limited. He’s unhappy that the mortgage offer Connells arranged expired before his new home was ready to move into and the new mortgage offe... (2 pages)View decision -
Decision Reference DRN-4164200
5 Jun 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4164200 The complaint Miss K complains National Westminster Bank Plc unfairly blocked her accounts, closed them and she then couldn’t access her funds until they sent her a cheque. What happened Miss K held accounts with NatWest. NatWest blocked her accounts for around two weeks withou... (3 pages)View decision -
Decision Reference DRN-4167714
5 Jun 2023 National Westminster Bank Plc UpheldConsumer CreditDRN-4167714 The complaint Mr K complains that National Westminster Bank UK Plc (“NatWest”) transferred his loan to a debt collection agency even though he’d made his repayment. What happened Mr K says that when he missed a monthly repayment on his loan NatWest added charges to his account.... (2 pages)View decision -
Decision Reference DRN-3932588
5 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-3932588 The complaint Mr B complains about the way that U K Insurance Limited trading as Churchill Home Insurance (UKI) dealt with his home insurance claim for accidental damage caused to his property by a neighbour building an extension. Though the claim was mostly run by loss adjuste... (4 pages)View decision -
Decision Reference DRN-4047431
5 Jun 2023 Work Work Limited UpheldConsumer CreditDRN-4047431 The complaint Mrs B complains that she was mis-sold a fixed sum loan by Work Work Limited. The loan was provided under the Green Deal scheme to finance the installation of solar panels on her property. What happened Mrs B is represented in this complaint. But, for the sake of s... (3 pages)View decision -
Decision Reference DRN-4066883
5 Jun 2023 Life's Great Limited UpheldMortgagesDRN-4066883 The complaint Miss K and Mr S have complained about the poor customer service they received from Life’s Great Limited trading as Mojo Mortgages during the course of a mortgage application. To settle the complaint, Miss K and Mr S would like t be compensated for their losses. Wh... (3 pages)View decision -
Decision Reference DRN-4167407
5 Jun 2023 U K Insurance Limited UpheldInsuranceDRN-4167407 The complaint Mr H is unhappy with how UK Insurance Limited (UKI) had handled a claim for subsidence damage made under his home insurance policy. He’s said there is still outstanding work UKI needs to provide settlement for. UKI appointed various agents to work on its behalf wh... (11 pages)View decision -
Decision Reference DRN-4163464
5 Jun 2023 First Data Europe Limited UpheldBanking and PaymentsDRN-4163464 The complaint A company which I’ll call ‘K’ complains that First Data Europe Limited (trading as Clover Merchant Services) incorrectly closed their account which meant they couldn’t take card payments. The complaint is brought on K’s behalf by their director, Mr S. What happene... (4 pages)View decision