We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-4150594
5 Jun 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4150594 The complaint Mr K complains that Fairmead Insurance Limited declined a claim he made under a buildings insurance policy for damage to his garage. Reference to Mr K includes anything said or done by his representative. What happened As the circumstances aren’t in dispute, I’ll ... (3 pages)View decision -
Decision Reference DRN-4166555
5 Jun 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4166555 Complaint Mr P has complained about personal loans Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says the loans were unaffordable. Background 118 118 Money provided Mr P with a loan for £1,500.00 in February 2016. This loan had an APR of 169.9% and a te... (3 pages)View decision -
Decision Reference DRN-3607283
4 Jun 2023 Freetrade Limited UpheldInvestmentsDRN-3607283 The complaint Ms J complains Freetrade Limited’s trading app was not fit for purpose and its service failed to take proper account of her needs including needs arising from disability. She says these failings caused her to suffer financial loss as well as distress and inconveni... (7 pages)View decision -
Decision Reference DRN-4164219
2 Jun 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4164219 The complaint Mr H complains about the delays that he says ReAssure Limited (ReAssure) caused during the process of setting up joint life annuities for his three pension plans. He says the delay in making the payments three months after his selected retirement date (SRD) has st... (6 pages)View decision -
Decision Reference DRN-4139939
2 Jun 2023 Independently East Ltd UpheldInvestmentsDRN-4139939 The complaint Miss C complains about the failure of Independently East Ltd (IEL) to provide information about and to return funds transferred to it for investment. What happened In June 2015 Miss C transferred £4,000 to IEL to be invested on her behalf. Miss C says she hasn’t b... (5 pages)View decision -
Decision Reference DRN-4139932
2 Jun 2023 Independently East Ltd UpheldInvestmentsDRN-4139932 The complaint Mr C complains about the failure of Independently East Ltd (IEL) to provide information about and to return funds transferred to it for investment. What happened In 2011 Mr C received advice from IEL, through an adviser Mr E, to invest £80,000 in a Prudential bond... (7 pages)View decision -
Decision Reference DRN-4076261
2 Jun 2023 Markerstudy Insurance Company Limited UpheldInsuranceDRN-4076261 The complaint C, a limited company, complains about how Markerstudy Insurance Company Limited handled a claim on its commercial motor insurance policy. C is represented in this matter by Mr B, one of its directors. He wants compensation for his hire costs and trouble and upset.... (3 pages)View decision -
Decision Reference DRN-3720076
2 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3720076 The complaint Mr M complains that Monzo Bank Ltd won’t refund the money he lost, after he fell victim to an ‘authorised push payment’ (“APP”) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here. But briefly, and base... (4 pages)View decision -
Decision Reference DRN-4161901
2 Jun 2023 WPS ADVISORY Ltd UpheldPensions and AnnuitiesDRN-4161901 The complaint Mrs H’s complaint is about the delays caused by WPS ADVISORY Ltd when she transferred her defined benefit occupational pension scheme (OPS) to a Self-Invested Personal Pension (SIPP). What happened In summary, Mrs H’s OPS had an arrangement with WPS Advisory Ltd (... (5 pages)View decision -
Decision Reference DRN-3901454
2 Jun 2023 Chetwood Financial Limited UpheldConsumer CreditDRN-3901454 The complaint Mrs L complains that Chetwood Financial Limited (trading as LiveLend) is holding her liable for a loan which she says she did not consent to. What happened The circumstances of this complaint are well known to both parties, so I will not repeat them all again here... (3 pages)View decision