We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3650710
26 Aug 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3650710 The complaint Mr P is unhappy that Madison CF UK Limited, trading as 118 118 Money (“118”), recorded a fraud marker against his name using the Cifas database. What happened Mr P approached Cifas and asked it what information it held on him after he had issues with existing, and... (4 pages)View decision -
Decision Reference DRN-3624766
26 Aug 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3624766 The complaint ‘C’, a limited company, complains about changes HSBC UK Bank Plc made to the fee structure on their business account. They want compensation. What happened C holds a business account with HSBC. In October 2021, HSBC wrote to C to explain that they would be making ... (2 pages)View decision -
Decision Reference DRN-3665964
26 Aug 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3665964 The complaint R complain about Royal & Sun Alliance Insurance Limited’s handling of a claim made under their property insurance policy. What happened R is a property management company for a block of flats. They have a “Blocks of Flats” insurance policy underwritten by RSA.... (10 pages)View decision -
Decision Reference DRN-3641156
26 Aug 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3641156 The complaint Mrs T complains about a default registered (against her) by MotoNovo Finance Limited (“MotoNovo”) with one or more third party credit reference agencies. What happened In November 2014 Mrs T entered into a hire purchase agreement (“agreement”) with MotoNovo for a ... (3 pages)View decision -
Decision Reference DRN-3670522
26 Aug 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3670522 The complaint Mr O complains that Haven Insurance Company Limited took too long to repair his vehicle, which he uses for work purposes. What happened Mr O was involved in an accident on the 19 August 2021. His vehicle was collected and the repair costs submitted to Haven. Have... (3 pages)View decision -
Decision Reference DRN-3612177
26 Aug 2022 ITI Capital Limited UpheldInvestmentsDRN-3612177 The complaint Mr B complains about how ITI Capital Limited (“ITI Capital”) administered the transfer of his investment account. He says ITI Capital failed to do this in a competent and timely manner. He says he suffered stress as a result. He says the delay caused him financial... (6 pages)View decision -
Decision Reference DRN-3629516
26 Aug 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3629516 The complaint Ms N complains about Domestic and General Insurance PLC (D&G) who wouldn’t progress her claim under her gadget insurance policy. What happened Ms N said that her mobile phone was forcibly stolen whilst she was abroad. When she returned to the UK, she contacted... (3 pages)View decision -
Decision Reference DRN-3623186
26 Aug 2022 ITI Capital Limited UpheldInvestmentsDRN-3623186 The complaint Mr Z complains about how ITI Capital Limited (“ITI Capital”) administered his investment account. He says ITI Capital took too long to pay him five cash withdrawals he requested. What happened Our investigator set out the background to Mr Z’s complaint and found a... (2 pages)View decision -
Decision Reference DRN-3554315
26 Aug 2022 Provident Personal Credit Limited UpheldConsumer CreditDRN-3554315 The complaint Mr A complains that Provident Personal Credit Limited, trading as Satsuma, has mismanaged his debt and the recording of that debt on his credit file. What happened Mr A obtained his third loan with Satsuma in October 2015 which was for £1,000 and the original sche... (4 pages)View decision -
Decision Reference DRN-3663011
26 Aug 2022 Lloyds Bank PLC UpheldInsuranceDRN-3663011 The complaint Mr and Mrs H have complained that Lloyds Bank PLC mis-sold them mortgage payment protection insurance (PPI) in 1995. What happened Mr and Mrs H’s PPI policy was set up around the same time as the mortgage was arranged in February 1995. I wrote a provisional decisi... (2 pages)View decision
