We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3579684
5 Jul 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3579684 The complaint Mr B is unhappy Domestic & General Insurance Plc (D&G) has declined a claim he made under his appliance breakdown insurance policy. What happened Mr B has a breakdown policy for his dishwasher with D&G. In February 2022 he reported a fault with his dis... (3 pages)View decision -
Decision Reference DRN-3435997
5 Jul 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3435997 The complaint Mrs S complains that TSB Bank plc (TSB) won’t refund payments she made after falling victim to a scam. The account with TSB is held in Mrs S’s name and all of the payments were made from her account. However, the complaint has been brought by a representative who ... (4 pages)View decision -
Decision Reference DRN-3579531
5 Jul 2022 British Gas Insurance Limited UpheldInsuranceDRN-3579531 The complaint Mrs A complains about the service provided by British Gas Insurance Limited under her home emergency insurance policy. Mrs A is represented in this complaint by her husband but, for ease, I’ll refer to Mrs A throughout. What happened Mrs A had a HomeCare policy wi... (3 pages)View decision -
Decision Reference DRN-3156509
5 Jul 2022 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3156509 The complaint Mrs H complains, with the help of Mr H, that the advice St James Place Wealth Management Plc gave her to invest in an onshore bond was unsuitable. What happened Mrs H and Mr H saw an adviser for SJP in 2015 for advice about investing £1 million. Although the advic... (7 pages)View decision -
Decision Reference DRN-3577728
5 Jul 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3577728 The complaint Mr and Mrs O complain that HSBC UK Bank Plc unfairly declined their current account application. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: In June 2021 Mr and Mrs O applied for a curr... (4 pages)View decision -
Decision Reference DRN-3578997
5 Jul 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3578997 The complaint Miss R has complained that Lloyds Bank PLC (“Lloyds”) acted unfairly by approving an overdraft that was unaffordable and continuing to apply charges to her account when she was in financial difficulty What happened Miss R complained to Lloyds that the fees it appl... (3 pages)View decision -
Decision Reference DRN-3553128
5 Jul 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3553128 The complaint Miss D complains through her representative that AvantCredit of UK, LLC lent her money on a high cost loan she couldn’t afford to repay. What happened AvantCredit provided Miss D with a loan of £4,000 on 18 September 2015, repayable at the monthly rate of around £... (3 pages)View decision -
Decision Reference DRN-3570386
5 Jul 2022 Fortrade Limited UpheldInvestmentsDRN-3570386 The complaint Mr B complains about the service he was provided with by Fortrade Limited, in particular, that it: Pushed him into trading only with Cannabis companies so he didn’t diversify his portfolio as he wanted. Advised him on what to buy, when to trade and in what direc... (12 pages)View decision -
Decision Reference DRN-3533741
5 Jul 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3533741 The complaint Ms W is unhappy with a replacement washing machine Domestic & General Insurance Plc “D&G” supplied under her appliance protection policy. What happened Ms W held a policy with D&G which covered her washing machine for breakdown and accidental damage. I... (3 pages)View decision -
Decision Reference DRN-3578487
5 Jul 2022 Experian Limited UpheldConsumer CreditDRN-3578487 The complaint Mr G has complained that Experian Limited incorrectly showed a financial association between himself and someone with an outstanding county court judgement (CCJ). What happened Both sides are most familiar with the case, so I’ll summarise things in brief. A bank r... (3 pages)View decision
