We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4112102
2 Jun 2023 Radcliffe & Company (Life & Pensions) Limited UpheldPensions and AnnuitiesDRN-4112102 The complaint Mr L complains about the advice given by Radcliffe & Company (Life & Pensions) Limited (‘Radcliffe’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme along with two defined-contribution (‘DC’) pensions, to a self-investe... (11 pages)View decision -
Decision Reference DRN-4109049
2 Jun 2023 AWP P&C SA UpheldInsuranceDRN-4109049 The complaint Mr and Mrs A complain because AWP P&C SA (‘AWP’) hasn’t paid their travel insurance claim relating to a medical emergency while they were on holiday. What happened Mr and Mrs A held a travel insurance policy provided by AWP. Unfortunately, on the final day of ... (3 pages)View decision -
Decision Reference DRN-4048702
2 Jun 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-4048702 The complaint Mr O complained about advice he was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme to a personal pension plan, in 2010. He says the advice was unsuitable for him and believes this has caused him a financial loss. JLT Wealth Ma... (11 pages)View decision -
Decision Reference DRN-4166448
2 Jun 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4166448 The complaint Miss D complains HSBC UK Bank Plc has not treated her fairly when she tried to dispute a number of payments on her credit card. What happened I issued a provisional decision on this case on 17 May 2023 in which I outlined the background leading up to my review of ... (3 pages)View decision -
Decision Reference DRN-3969990
2 Jun 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3969990 The complaint Mr M, a sole trader, is unhappy with several aspects of the service he received from Santander UK Plc regarding a Bounce Back Loan (“BBL”). What happened Mr M successfully applied to Santander for a £50,000 BBL. However, when Santander reviewed Mr M’s account, the... (4 pages)View decision -
Decision Reference DRN-4128723
2 Jun 2023 Chequers Wealth Management Limited UpheldPensions and AnnuitiesDRN-4128723 The complaint Mr S complains about the advice given by Chequers Wealth Management Limited (Chequers) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme (‘OPS’) to a personal pension. He says the advice was unsuitable for him and believes this h... (8 pages)View decision -
Decision Reference DRN-4166938
2 Jun 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4166938 The complaint Mr A complains that Barclays Bank UK PLC made errors which caused delays when he tried to switch products. He says interest rates increased during the delay and asks that Barclays applies a lower interest rate to his mortgage. What happened Mr A has a mortgage wit... (2 pages)View decision -
Decision Reference DRN-4021041
2 Jun 2023 Zopa Bank Limited UpheldConsumer CreditDRN-4021041 The complaint Mr S complains Zopa Bank Limited lent to him irresponsibly. Mr S is represented by his wife, Mrs S, in bringing this complaint. What happened Mr S’ wife fell victim to an investment scam in early 2022. As part of the scam, Mrs S was led to believe she needed to pa... (4 pages)View decision -
Decision Reference DRN-4019383
2 Jun 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4019383 The complaint Mr K complains that Options UK Personal Pensions LLP (Options), caused delays when transferring his self-invested personal pensions (SIPP). What happened Mr K said that in October 2020 he completed an application form for a SIPP with Options. It received it on 26 ... (14 pages)View decision -
Decision Reference DRN-4142503
2 Jun 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4142503 The complaint Mr J complained that Barclays Bank UK PLC (trading as Barclaycard) increased his monthly minimum credit card payment without his consent and without warning him. He is also unhappy with the way it has handled his complaint. What happened In March 2021, Mr J took a... (4 pages)View decision