We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3572569
26 Aug 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-3572569 The complaint Mr M complained that Hastings Insurance Services Limited (“Hastings”) provided him with an incorrect No Claims Bonus (NCB) statement. What happened Mr M had a car insurance policy with Hastings. A named driver on his policy was involved in a road traffic collision... (3 pages)View decision -
Decision Reference DRN-3600267
25 Aug 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3600267 The complaint Ms G complains that Everyday Lending Limited, trading as Everyday Loans (“Everyday”), irresponsibly granted her a loan that she couldn’t afford to repay. What happened Everyday provided a £10,000 loan to Ms G in July 2016. Once interest was added the total to pay ... (2 pages)View decision -
Decision Reference DRN-3615058
25 Aug 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3615058 The complaint Mr M complains that Everyday Lending Limited, trading as Everyday Loans (“Everyday”), irresponsibly granted him credit that he couldn’t afford to repay. What happened Everyday provided several loans to Mr M, as follows: Date taken Amount received Plus interest Dat... (3 pages)View decision -
Decision Reference DRN-3460885
25 Aug 2022 MBNA Limited UpheldBanking and PaymentsDRN-3460885 The complaint Miss M complains that MBNA Limited (“MBNA”) provided her with credit she couldn’t afford to repay. What happened MBNA approved a credit card application for Miss M in January 2019. They provided a credit limit of £2,800. Miss M says they were wrong to provide cred... (3 pages)View decision -
Decision Reference DRN-3423722
25 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3423722 The complaint Mrs W complains that NewDay Ltd (“NewDay”), trading as Aqua, irresponsibly granted her credit that she couldn’t afford to repay. What happened NewDay approved a credit card application for Mrs W in November 2017. The credit limit was set at £900 and was never incr... (2 pages)View decision -
Decision Reference DRN-3497810
25 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3497810 The complaint Mr S complains that NewDay Ltd (“NewDay”), trading as Aqua, irresponsibly granted him credit that he couldn’t afford to repay. What happened NewDay approved a credit card application for Mr S in October 2016. They initially provided a credit limit of £300 but in ... (3 pages)View decision -
Decision Reference DRN-2913472
25 Aug 2022 TWP Wealth Limited UpheldBanking and PaymentsDRN-2913472 The complaint Mr and Mrs W complain that TWP Wealth Limited (TWP) won’t refund them the money they lost as the result of a fraud. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, and based on the ... (5 pages)View decision -
Decision Reference DRN-3668825
25 Aug 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3668825 The complaint Ms W complains that AXA Insurance UK Plc has made an unfair claim decision on a claim made on her building’s insurance. And has unfairly increased the cost of her insurance. What happened Ms W’s insurance has been underwritten by AXA since October 2019. She explai... (6 pages)View decision -
Decision Reference DRN-3661352
25 Aug 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3661352 The complaint Mr J complains about a decision taken by Lloyds Bank Plc (Lloyds”) not to reimburse him £1,900 he paid to a hotel in 2019, how it handled his claim for this reimbursement and about notes it added to his customer profile in respect of his hearing difficulties. .Wha... (3 pages)View decision -
Decision Reference DRN-3668986
25 Aug 2022 Experian Limited UpheldConsumer CreditDRN-3668986 The complaint Mrs K has complained that Experian Limited recorded someone else’s county court judgement (CCJ) on her credit file. What happened In 2019, a third party had a CCJ registered against them. However, this was then added to Mrs K’s Experian credit file by mistake. Thr... (5 pages)View decision
