We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3149371
25 Aug 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3149371 The complaint Mr P has complained that he was given unsuitable advice by Barclays Bank UK PLC to invest in the Barclays Managed Growth fund. What happened In March 1999, Mr P was advised to invest £6,000 in the Barclays Managed Growth fund within a Personal Equity Plan (PEP). H... (5 pages)View decision -
Decision Reference DRN-3579228
25 Aug 2022 Nationwide Building Society UpheldMortgagesDRN-3579228 The complaint Miss H complains about the service Nationwide Building Society provided during her mortgage application process and when releasing the mortgage funds. What happened Miss H applied for a mortgage for a new property with Nationwide Building Society in October 2021. ... (3 pages)View decision -
Decision Reference DRN-3667538
25 Aug 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3667538 The complaint Mrs Y complains that Liverpool Victoria Insurance Company Ltd (LV) won’t cover the cost of putting right the repairs that were carried out under her home insurance policy. What happened On 5 December 2021 there was a break in at Mrs Y’s home. The glass in two wind... (4 pages)View decision -
Decision Reference DRN-3645711
25 Aug 2022 Symmetric Systems Ltd UpheldClaims ManagementDRN-3645711 The complaint Miss W’s complained that Symmetric Systems Ltd (SSL) have invoiced her in respect of a claim to recover mis-sold payment protection insurance (PPI), even though the claim was completed before she instructed them. What happened In May 2019, Miss W signed a letter o... (2 pages)View decision -
Decision Reference DRN-3645250
25 Aug 2022 Lonsdale Services Ltd UpheldPensions and AnnuitiesDRN-3645250 The complaint Ms R complains about the advice that Lonsdale Services Ltd gave in relation to a pension drawdown strategy. She says she’s now suffered a financial loss as she’s paid more tax than she was expecting. What happened Ms R had several different pensions. She initially... (11 pages)View decision -
Decision Reference DRN-3588341
25 Aug 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3588341 The complaint Mr T complains Barclays closed his account without notice. Mr T would like a reason and the account reinstated. Mr T suffered losses as a result of the closure. He would like compensation. What happened Mr T had an account with Barclays. The account included a Tec... (4 pages)View decision -
Decision Reference DRN-3668671
25 Aug 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3668671 The complaint Ms W has complained that HSBC UK Bank Plc was irresponsible when it provided her with a credit card in 2016. What happened HSBC opened a credit card account for Ms W in July 2016 with a credit limit of £5,500. This type of credit was an open-ended or running accou... (5 pages)View decision -
Decision Reference DRN-3506175
25 Aug 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3506175 The complaint Mr and Mrs M are unhappy that they haven’t been able to successfully make payments from their account with The Royal Bank of Scotland Plc (“RBS”). What happened In October and November 2020 Mr and Mrs M tried to make payments to Mrs M’s credit card using the debit... (2 pages)View decision -
Decision Reference DRN-3478493
25 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3478493 The complaint Miss S complains that NewDay Ltd (“NewDay”), trading as Aqua, irresponsibly granted her credit that she couldn’t afford to repay. What happened NewDay approved a credit card application for Miss S in August 2016. They initially provided a credit limit of £300 but... (3 pages)View decision -
Decision Reference DRN-3471196
25 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3471196 The complaint Mr B complains that NewDay Ltd (“NewDay”), trading as Aqua, irresponsibly granted him credit that he couldn’t afford to repay. What happened NewDay approved a credit card application for Mr B in September 2019. They initially provided a credit limit of £900 but in... (2 pages)View decision
