We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3536973
4 Jul 2022 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-3536973 The complaint Miss A complains that Advanced Payment Solutions Limited (trading as “Cashplus”) failed to refund money she lost as part of an investment scam. The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I wil... (2 pages)View decision -
Decision Reference DRN-3461085
4 Jul 2022 Creation Financial Services Limited UpheldBanking and PaymentsDRN-3461085 The complaint Mr R says Creation Financial Services Limited provided no service when he needed to query why a payment he had made wasn’t showing on its app. What happened Mr R made a payment to Creation on 10 October 2021 and his bank confirmed the money had left, but Mr R coul... (2 pages)View decision -
Decision Reference DRN-3036106
4 Jul 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3036106 The complaint Mrs S complains that Inter Partner Assistance SA (IPA) didn't deal with a claim under her travel insurance policy as it should have. What happened Mrs S had a travel insurance policy with IPA. She travelled abroad on 13 December 2019 and returned on 10 Januar... (3 pages)View decision -
Decision Reference DRN-3389111
4 Jul 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3389111 The complaint Mr C complains about the refurbishment charges he has been asked to pay by BMW Financial Services (GB) Limited (“BMWFS”), trading as Alphera Financial Services, since he returned a car he was financing through an agreement with them. What happened The details of t... (2 pages)View decision -
Decision Reference DRN-3317315
4 Jul 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3317315 The complaint Mr M is unhappy that NewDay Ltd, trading as Aqua, provided him with new and further credit which he feels was unaffordable for him at those times. What happened In June 2016, Mr M applied for a NewDay administered credit account. Mr M’s application was approved, a... (3 pages)View decision -
Decision Reference DRN-3431320
4 Jul 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3431320 The complaint Mrs R complains that a car that was supplied to her under a hire purchase agreement with Mercedes-Benz Financial Services UK Limited wasn’t of satisfactory quality. What happened A new car was supplied to Mrs R under a hire purchase agreement with Mercedes-Benz Fi... (3 pages)View decision -
Decision Reference DRN-2951023
4 Jul 2022 Contis Financial Services Limited UpheldBanking and PaymentsDRN-2951023 The complaint Mr D complains that Contis Financial Services Limited (Contis) won’t refund payments he didn’t authorise. What happened In December 2020, Mr D received a landline call from who he thought was his internet provider. He’d recently complained to them about some conn... (3 pages)View decision -
Decision Reference DRN-3441325
4 Jul 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3441325 The complaint Ms L, through a representative, says Lloyds Bank PLC lost a foreign cheque she paid in and has not offered fair compensation. What happened On 8 October 2021 Ms L paid in a cheque for 20,500 euros. Lloyds lost the cheque but later agreed to process it from a copy.... (3 pages)View decision -
Decision Reference DRN-3550934
4 Jul 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3550934 The complaint Mrs C and Mr C complain about the settlement Admiral Insurance (Gibraltar) Limited offered for the loss of their car following a claim made on their motor insurance policy. Mr C is a named driver on Mrs C’s policy. What happened Mrs C and Mr C’s car was involved ... (2 pages)View decision -
Decision Reference DRN-3526212
4 Jul 2022 Amtrust Europe Limited UpheldInsuranceDRN-3526212 The complaint Mr and Mrs I’s complaint is about a claim they made on their Amtrust Europe Limited legal expenses insurance policy, which Amtrust declined. All references to Amtrust include their agents and claims handlers. What happened In October 2020 Mr and Mrs I submitted a ... (3 pages)View decision
