We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3560098
24 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3560098 The complaint Mr W complains Barclays Bank UK PLC trading as Barclaycard provided poor customer service. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on the reasons for my decision. What I’ve ... (2 pages)View decision -
Decision Reference DRN-3560060
24 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3560060 The complaint Mr A on behalf of R a limited company complains that Revolut Ltd. Blocked and subsequently closed its account without warning or reasons. He is unhappy the funds in the account were returned to source and it caused delay in R receiving an HMRC payment. R is repres... (3 pages)View decision -
Decision Reference DRN-3558111
24 Jun 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3558111 The complaint Mr G complains about the handling of his claim by Royal & Sun Alliance Insurance Limited, involving damage caused by an escape of water under his home insurance policy. What happened In August 2011 Mr G contacted RSA to make a claim for a water leak that had d... (9 pages)View decision -
Decision Reference DRN-3553407
24 Jun 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3553407 The complaint Mr F’s complaint is about two claims he made under his Royal & Sun Alliance Insurance Limited (RSA) legal expenses insurance policy. All references to RSA include their claims handlers. What happened Mr F made two claims on his legal expenses insurance policy;... (7 pages)View decision -
Decision Reference DRN-3559920
24 Jun 2022 Archover Limited UpheldInvestmentsDRN-3559920 The complaint Mr C complains that ArchOver Limited’s actions have caused him a financial loss on peer to peer (P2P) investments he made on its crowdfunding platform. He says its failure to complete sufficient due diligence and monitoring of the loans resulted in him losing mone... (12 pages)View decision -
Decision Reference DRN-3553944
24 Jun 2022 Kession Capital Limited UpheldInvestmentsDRN-3553944 The complaint Mr M has complained to Kession Capital Limited (“Kession”) about information and advice he says he was given by one of its appointed representatives (“AR”) – Swan Securities & Investments Limited (“Swan”). What happened In October 2015 Mr M made a £5,000 inves... (10 pages)View decision -
Decision Reference DRN-3556144
23 Jun 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3556144 The complaint Miss C complains about how AXA Insurance UK Plc (AXA) dealt with her claim following a car accident. References to AXA include other organisations acting on its behalf. What happened Miss C had motor insurance underwritten by AXA. Her car was badly damaged in an a... (4 pages)View decision -
Decision Reference DRN-3559688
23 Jun 2022 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-3559688 The complaint Mr M complained to Wesleyan Assurance Society (Wesleyan) about the sale of three freestanding additional contribution (FSAVC) plans. Mr M is being represented in his complaint by a claims management company. And both Mr M’s representative and Wesleyan have actuari... (8 pages)View decision -
Decision Reference DRN-3545439
23 Jun 2022 Bank of Scotland Plc UpheldMortgagesDRN-3545439 The complaint Mr and Mrs B complain that Bank of Scotland plc trading as Halifax didn’t offer support with their mortgage when they had financial difficulties. They ask for compensation. What happened Mr and Mrs B took out a mortgage with Halifax in 2008. They’ve had financial ... (4 pages)View decision -
Decision Reference DRN-3019675
23 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3019675 The complaint Mr G and Mrs D complain that Barclays Bank UK PLC closed their account as it required a United Kingdom (UK) address to be held on its records. What happened The details of this complaint are well known to both parties. So, I won’t repeat them again here. Instead, ... (3 pages)View decision
