We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3561692
30 Aug 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3561692 The complaint Mr S complains that Revolut Ltd restricted access to his account, withheld his funds and closed his account without notice. He’d like compensation for the impact. What happened Mr S had an e-money account with Revolut Ltd. Mr S also had a linked investment account... (3 pages)View decision -
Decision Reference DRN-3582404
30 Aug 2022 Drydens Limited UpheldConsumer CreditDRN-3582404 The complaint Mr W has complained that Drydens Limited initiated a court claim against him in error. What happened This complaint surrounds a credit card account that Drydens were asked to manage on behalf of the debt’s owner. Drydens asked Mr W to complete an income and expend... (2 pages)View decision -
Decision Reference DRN-3669946
30 Aug 2022 GATE CAPITAL GROUP LTD UpheldPensions and AnnuitiesDRN-3669946 The complaint Mr P complains that Plutusgroup Ltd, now trading as Gate Capital Group Ltd (’Gate’), gave him unsuitable advice to switch his two existing personal pensions to a Self-Invested Personal Pension (SIPP) and invest his funds through Organic, a Discretionary Fund Manag... (7 pages)View decision -
Decision Reference DRN-3339732
30 Aug 2022 Punjab National Bank (International) Limited UpheldBanking and PaymentsDRN-3339732 The complaint Ms W complains Punjab National Bank (International) Limited (“PNBIL”) unfairly refused to open an ISA for her, and provided her with extremely poor customer service. What happened On 15 January 2021 Ms W visited a branch of PNBIL to open an ISA, She wanted to tran... (3 pages)View decision -
Decision Reference DRN-3665488
30 Aug 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3665488 The complaint ‘A’, a limited company, complains that Lloyds Bank PLC didn’t make its fees for currency payments clear and that it provided poor service. What happened A asked that US Dollars 50,000 be paid from its currency to sterling account. It received less sterling than it... (3 pages)View decision -
Decision Reference DRN-3642311
30 Aug 2022 Rowanmoor Personal Pensions Limited UpheldPensions and AnnuitiesDRN-3642311 The complaint Mr C has complained about Rowanmoor Personal Pensions Limited (“Rowanmoor”). Represented by a claims management company (“CMC”), Mr C says it failed in its regulatory duties to carry out sufficient due diligence checks when accepting his Self-Invested Personal Pen... (13 pages)View decision -
Decision Reference DRN-3533922
30 Aug 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3533922 The complaint Mr and Mrs C have complained about the way Union Reiseversicherung AG (‘URV’) has dealt with their claim. Mr and Mrs C have a representative but for simplicity, I will refer to all submissions by the representative as if they were made by Mr and Mrs C. What happen... (3 pages)View decision -
Decision Reference DRN-3522874
30 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3522874 The complaint Mr D complains that NewDay Ltd (NewDay) marked his credit file. What happened Mr D had a marbles credit card from NewDay. The statement dated 22 March 2020 had a balance of £2,774.80 and the limit was £2,800. The minimum payment of £107.21 was due to be paid by 16... (3 pages)View decision -
Decision Reference DRN-3615197
30 Aug 2022 Scottish Friendly Assurance Society Limited UpheldInvestmentsDRN-3615197 The complaint Mrs M complains that Scottish Friendly Assurance Society Limited (SFASL) misled her as to the terms of her endowment savings plan. She also complains it failed to cancel the plan in line with her request. What happened Mrs M bought an endowment savings plan from S... (3 pages)View decision -
Decision Reference DRN-3607934
30 Aug 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3607934 The complaint Mrs D complains that Barclays Bank UK PLC registered a marker at CIFAS, the national fraud database, when it closed her account. What happened Mrs D says her sister lives abroad. And that she agreed to receive money from her sister’s fiancée and send this to her. ... (3 pages)View decision
