We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3479230
23 Jun 2022 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3479230 The complaint Mr R complains that Hargreaves Lansdown Asset Management Limited (“HLAM”) gave him wrong information about a rights issue. He says he wants compensation for the loss he’s made because he wasn’t able to purchase the new shares as he’d planned. What happened Mr R ha... (3 pages)View decision -
Decision Reference DRN-3316216
23 Jun 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3316216 The complaint Mr and Mrs R has complained that Nationwide Building Society (“Nationwide”) acted unfairly by continuing to apply overdraft charges to their accounts when they were in financial difficulty. What happened Mr and Mrs R complained to Nationwide that the overdraft cha... (3 pages)View decision -
Decision Reference DRN-3407774
23 Jun 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3407774 The complaint Mr B and Miss R are unhappy with what Great Lakes Insurance SE did after they made a claim on their wedding insurance policy. What happened Mr B and Miss R were due to get married in August 2020. Their venue was booked for three nights with the reception and cerem... (3 pages)View decision -
Decision Reference DRN-3557988
23 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3557988 The complaint A company, which I’ll refer to as C, complains about requests made by Barclays Bank UK PLC for information relating to its internal controls and about certain payments it received from customers. Mr G, a director of C, brings the complaint on C's behalf. What... (3 pages)View decision -
Decision Reference DRN-3558403
23 Jun 2022 Assurant General Insurance Limited UpheldInsuranceDRN-3558403 The complaint Mr T’s complaint is about the refusal of his claim under a mobile phone insurance policy with Assurant General Insurance Limited. What happened I issued a provisional decision on this matter in April 2022, the main parts of which are copied below: “In March 2021,... (5 pages)View decision -
Decision Reference DRN-3535271
23 Jun 2022 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-3535271 The complaint Mr B and Mrs B complain about the handling of a claim under their home insurance policy by their insurer, Ocaso SA,Compania de Seguros y Reaseguros (Ocaso). What happened In July 2019 Mr B and Mrs B noticed water damage to oak flooring at their property, caused by... (7 pages)View decision -
Decision Reference DRN-3558279
23 Jun 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3558279 The complaint Mr B has complained that Nationwide Building Society (“Nationwide”) continued charging him excessive amounts for his overdraft when he was in financial difficulty. What happened Mr B complained to Nationwide that he was suffering from financial hardship due to cha... (2 pages)View decision -
Decision Reference DRN-3544654
23 Jun 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3544654 The complaint Mr and Mrs C has complained that Shawbrook Bank Limited rejected their claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr and Mrs C bought solar panels for their home in 2014. The purchase was funded by a loan from Shawbrook, and t... (2 pages)View decision -
Decision Reference DRN-3557629
23 Jun 2022 British Gas Insurance Limited UpheldInsuranceDRN-3557629 The complaint Mr U complains that British Gas Insurance Limited (BG) hasn’t maintained his heating system causing it to break down, despite having paid for a power flush and having home emergency cover with it. What happened Mr U has HomeCare 4 with BG, which provides insurance... (4 pages)View decision -
Decision Reference DRN-3377588
23 Jun 2022 HiFX Europe Limited UpheldBanking and PaymentsDRN-3377588 The complaint Mr M is complaining HiFX Europe Limited (referred to as “Xe”) won’t refund a transaction he didn’t authorise. What happened Mr M said he was called by someone who claimed to be from BT Broadband Security on 21 September 2021. He recalled they told him there were ... (4 pages)View decision
