We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
-
Decision Reference DRN-3612768
30 Aug 2022 Calpe Insurance Company Limited UpheldInsuranceDRN-3612768 The complaint Mr A and Miss E complain that Calpe Insurance Company Limited (Calpe) avoided Miss E’s car insurance policy (that is, treated it like it never existed) and turned down her claim. Mr A is a named driver on Miss E’s policy. What happened Miss E took out a car insura... (3 pages)View decision -
Decision Reference DRN-3538734
30 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3538734 The complaint Ms P complains that NewDay Ltd (“NewDay”) irresponsibly granted her credit that she couldn’t afford to repay. What happened NewDay approved several credit card applications for Ms P, as follows: Amazon credit card approved April 2018 with an initial credit limit o... (3 pages)View decision -
Decision Reference DRN-3672910
30 Aug 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3672910 The complaint Mr K is unhappy that Clydesdale Bank Plc (trading as “Virgin Money”) hasn’t reimbursed him in full after he was the victim of a scam. What happened In May 2021 Mr K was contacted by a scammer claiming to be from Virgin Money. They told him his account was at risk ... (3 pages)View decision -
Decision Reference DRN-3548416
30 Aug 2022 Society of Lloyd's UpheldInsuranceDRN-3548416 The complaint Mr P is unhappy with the settlement The Society of Lloyd’s (SOL) offered after he claimed under his gadget insurance for his damaged mobile phone. What happened Mr P bought insurance for his mobile phone online, as a non-advised purchase. He claimed under the poli... (4 pages)View decision -
Decision Reference DRN-3672383
30 Aug 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3672383 The complaint Mr W has complained about Aviva Life & Pensions UK Limited (Aviva) in relation to his pension policy and the life insurance attached to it. He is unhappy that the life cover ended before his deferred retirement date as he was told by Aviva that as long as he k... (4 pages)View decision -
Decision Reference DRN-3670393
30 Aug 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3670393 The complaint Mr D complains that Barclays Bank UK PLC unfairly declined his claim, under section 75 of the Consumer Credit Act 1974, for reimbursement of the costs incurred carrying out repairs to a car. What happened In September 2021, Mr D purchased a used car u... (6 pages)View decision -
Decision Reference DRN-3633424
30 Aug 2022 ITI Capital Limited UpheldInvestmentsDRN-3633424 The complaint Mr and Mrs M complain about delays they experienced when trying to access and sell their investments held by ITI Capital Limited. What happened In 2020 Mr and Mrs M’s joint investment account, which they held with another firm that had gone into administration, wa... (3 pages)View decision -
Decision Reference DRN-3607847
30 Aug 2022 Five Lamps Trading Ltd UpheldConsumer CreditDRN-3607847 The complaint Mr H complains that Five Lamps Trading Ltd (“Five Lamps”) irresponsibly granted him credit that he couldn’t afford to repay. What happened Five Lamps provided Mr H with three fixed sum loans in 2020. They were all to be repaid over a 12 month period and the detail... (3 pages)View decision -
Decision Reference DRN-3627829
30 Aug 2022 Pepper (UK) Limited UpheldMortgagesDRN-3627829 The complaint This complaint’s about a mortgage that Mr and Mrs U hold with Pepper (UK) Limited trading as Engage Credit. They’re unhappy that Engage told them they owed about £10,000 less than they actually did. What happened The broad circumstances of this complaint are known... (2 pages)View decision -
Decision Reference DRN-3631043
30 Aug 2022 BUPA Insurance Limited UpheldInsuranceDRN-3631043 The complaint Mr W complains that BUPA Insurance Limited has turned down a claim he made on a personal private medical insurance policy. What happened Mr W took out a ‘BUPA by You’ personal private medical insurance policy in 2015. In September 2020, Mr W got in touch with BUPA... (7 pages)View decision
