We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3432223
22 Jun 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3432223 The complaint Mr M complains about end of contract charges when his agreement with Mercedes-Benz Financial Services UK Limited ended. What happened In January 2017 Mr M was supplied with a car and entered into a hire purchase agreement with MBFS. At the end of the agreement the... (3 pages)View decision -
Decision Reference DRN-3216349
22 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3216349 The complaint Mr D complains about the way NewDay Ltd trading as Aqua handled his chargeback claim. What happened In November 2020 Mr D ordered some items from an online supplier and paid using his NewDay card. One of the items in the order didn’t arrive. So Mr D contacted NewD... (2 pages)View decision -
Decision Reference DRN-3506676
22 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3506676 The complaint Mr J complains that Everyday Lending Limited, trading as Everyday Loans, lent to him irresponsibly. Mr J also complains that the Everyday Lending representatives pressurised him into increasing a loan he had applied for from £1,500 to £3,000. Mr J says that as a r... (6 pages)View decision -
Decision Reference DRN-3521103
22 Jun 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3521103 The complaint Mr B and Mr S, respectively the Treasurer and Secretary of a micro-enterprise I’ll call “C”, complain on behalf of C that changes to TSB Bank Plc’s internet banking system made it inaccessible to Executive members of C who needed to use it as part of their role. M... (13 pages)View decision -
Decision Reference DRN-3557154
22 Jun 2022 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-3557154 The complaint Mr P is unhappy with the delays he experienced when attempting to receive the maturity proceeds for a savings plan, he held with Aviva Life & Pensions UK Limited (Aviva). What happened The details of this complaint are well known to both parties, and were set ... (3 pages)View decision -
Decision Reference DRN-3517371
22 Jun 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3517371 The complaint Mr and Mrs J complain that Royal & Sun Alliance Insurance Limited (RSA) unfairly declined their legal expenses insurance claim. What happened The circumstances of this case are well known to both parties, so I’ve summarised what’s happened below. Mr and Mrs J... (3 pages)View decision -
Decision Reference DRN-3463754
22 Jun 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3463754 The complaint Mr R complains that TSB Bank PLC didn’t provide adequate support for him when he asked for help with his gambling problem and they then closed his account. What happened Mr R had a current account with TSB. In August 2021 there was a fraud alert on Mr R’s account... (3 pages)View decision -
Decision Reference DRN-3555742
22 Jun 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3555742 The complaint Ms P is unhappy that Marks & Spencer Financial Service Plc (“M&S”) approved her for a credit account and later increases the credit limit on that account, as she feels that all provisions of credit were unaffordable for her at those times. What happened In... (7 pages)View decision -
Decision Reference DRN-3332199
22 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3332199 The complaint Miss C says NewDay Ltd, trading as Aqua, irresponsibly lent to her. What happened Miss C applied for a credit card in March 2017. It was approved with a limit of £1,200 and she was given five subsequent credit limit increases by NewDay. The first increase in July ... (3 pages)View decision -
Decision Reference DRN-3546343
22 Jun 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3546343 The complaint Ms R complains through her representative that AvantCredit lent her money on a high cost loan which she was unable to afford to repay. What happened AvantCredit provided Ms R with a loan for £500 on 15 July 2015, repayable at the rate of around £21 a month over 60... (3 pages)View decision
