We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
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Decision Reference DRN-3269831
30 Aug 2022 Match the Cash Limited UpheldConsumer CreditDRN-3269831 Complaint Mr S has complained that Match the Cash Limited (“Match the Cash”) unfairly brought about an unaffordable guarantor loan for him. Background Match the Cash operated the electronic system in relation to lending which led to Mr S being provided with a guarantor loan in ... (2 pages)View decision -
Decision Reference DRN-3669764
30 Aug 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3669764 Complaint Miss L has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss L with a loan for £400 in October 2021. This loan had an APR of 769.9% and an 18-month term. This all meant the total amount repayable of £1,479.... (4 pages)View decision -
Decision Reference DRN-3643136
30 Aug 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3643136 Complaint Mr P has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr P with a loan for £2,000.00 in July 2016. This loan was due to be repaid in 36 monthly instalments of just ... (2 pages)View decision -
Decision Reference DRN-3658802
30 Aug 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3658802 Complaint Mr L has complained that AvantCredit of UK, LLC (“Avant Credit”) irresponsibly lent to him. Background Avant Credit provided Mr L with a loan for £3,500.00 in June 2015. This loan was due to be repaid in 60 monthly instalments of just over £143. One of our adjudicator... (2 pages)View decision -
Decision Reference DRN-3657026
30 Aug 2022 PayrNet Limited UpheldBanking and PaymentsDRN-3657026 Complaint Mr N is unhappy that PayrNet Limited (trading as “Pockit”) blocked his account and then said it would be closing it in seven days without telling him why. Background In October 2021, Pockit found out that another financial institution had recorded a fraud marker again... (2 pages)View decision -
Decision Reference DRN-3667083
29 Aug 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3667083 The complaint Mr M complains that Admiral Insurance Company Limited mishandled his claim on his motor insurance policy. Where I refer to Admiral, I refer to the insurance company named above, and I include employees and others insofar as I hold Admiral responsible for their act... (6 pages)View decision -
Decision Reference DRN-3657248
29 Aug 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3657248 The complaint Mrs O complains that Lloyds Bank PLC (“Lloyds”) irresponsibly provided her with credit she couldn’t afford. What happened Lloyds approved Mrs O application for a credit card with a limit of £1,500 in 2015. They subsequently increased the limit on the card to £2,00... (3 pages)View decision -
Decision Reference DRN-3644622
29 Aug 2022 Ald Automotive Limited UpheldConsumer CreditDRN-3644622 The complaint Mr F complains about the quality of a car he has been financing through an agreement with Ald Automotive Limited (“Ald”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my... (3 pages)View decision -
Decision Reference DRN-3543326
28 Aug 2022 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3543326 The complaint Mr C complains that PrePay Technologies Limited, trading as Prepay Solutions, restricted access to his account and closed it without notice. What happened On 18 December 2020 Prepay restricted Mr C’s access to his account. Prepay asked Mr C how he used his account... (2 pages)View decision -
Decision Reference DRN-3659589
27 Aug 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3659589 The complaint Mr and Mrs C have complained about delays by Royal & Sun Alliance Insurance Limited (‘RSA’) in settling their claim under their home insurance policy regarding floor damage. What happened Mr and Mrs C’s kitchen floor suffered damage in 2017 after a kettle bell... (4 pages)View decision
