We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
-
Decision Reference DRN-3470578
26 Aug 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3470578 The complaint Miss N complains Barclays Bank UK PLC (“Barclays”) blocked and then closed her accounts. Miss N is also unhappy Barclays held onto these funds causing her distress and inconvenience. What happened Barclays carried out a review of Miss N’s account in December 2020 ... (4 pages)View decision -
Decision Reference DRN-3572075
26 Aug 2022 Skyfire Insurance Company Limited UpheldInsuranceDRN-3572075 The complaint Miss B has complained about Skyfire Insurance Company Limited. She isn’t happy that it turned down a claim she made under her motor insurance policy. What happened Miss B took out her motor insurance policy with Skyfire in April 2019 and let her insurer know that ... (2 pages)View decision -
Decision Reference DRN-3656422
26 Aug 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3656422 The complaint Mr B complains that Metro Bank PLC failed to properly credit his account after depositing cash in a store and provided poor customer service. What happened Mr B explained that he’d sold a vehicle and together with some extra cash, thought he had £10,000 in total. ... (3 pages)View decision -
Decision Reference DRN-3670578
26 Aug 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3670578 The complaint Mrs G complains that she received poor service and was racially abused by Lloyds Bank PLC (Lloyds). What happened Mrs G had an account with Lloyds. She was married in 2012 but kept her account with Lloyds in her maiden name – for business purposes. On 13 September... (5 pages)View decision -
Decision Reference DRN-3670344
26 Aug 2022 The Baxendale Insurance Company UpheldInsuranceDRN-3670344 The complaint Miss S and Mr S have complained about the service provided and the level of settlement paid by The Baxendale Insurance Company DAC (‘Baxendale’) under their Transit and Storage Insurance policy. For the avoidance of doubt, ‘Baxendale’ also includes its agents and ... (16 pages)View decision -
Decision Reference DRN-3650710
26 Aug 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3650710 The complaint Mr P is unhappy that Madison CF UK Limited, trading as 118 118 Money (“118”), recorded a fraud marker against his name using the Cifas database. What happened Mr P approached Cifas and asked it what information it held on him after he had issues with existing, and... (4 pages)View decision -
Decision Reference DRN-3624766
26 Aug 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3624766 The complaint ‘C’, a limited company, complains about changes HSBC UK Bank Plc made to the fee structure on their business account. They want compensation. What happened C holds a business account with HSBC. In October 2021, HSBC wrote to C to explain that they would be making ... (2 pages)View decision -
Decision Reference DRN-3665964
26 Aug 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3665964 The complaint R complain about Royal & Sun Alliance Insurance Limited’s handling of a claim made under their property insurance policy. What happened R is a property management company for a block of flats. They have a “Blocks of Flats” insurance policy underwritten by RSA.... (10 pages)View decision -
Decision Reference DRN-3641156
26 Aug 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3641156 The complaint Mrs T complains about a default registered (against her) by MotoNovo Finance Limited (“MotoNovo”) with one or more third party credit reference agencies. What happened In November 2014 Mrs T entered into a hire purchase agreement (“agreement”) with MotoNovo for a ... (3 pages)View decision -
Decision Reference DRN-3670522
26 Aug 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3670522 The complaint Mr O complains that Haven Insurance Company Limited took too long to repair his vehicle, which he uses for work purposes. What happened Mr O was involved in an accident on the 19 August 2021. His vehicle was collected and the repair costs submitted to Haven. Have... (3 pages)View decision
