We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3556107
22 Jun 2022 Aviva Insurance UK Limited UpheldInsuranceDRN-3556107 The complaint Mr H on behalf of the executors of Mrs H’s estate is unhappy about Aviva Insurance UK Limited’s handling of a subsidence claim under a home insurance policy. Instead of the executors of the estate for ease I’ll refer to Mr H throughout the decision. I will refer t... (10 pages)View decision -
Decision Reference DRN-3217344
22 Jun 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3217344 The complaint Mr D complains about advice he was given to transfer the benefits from his defined-benefit (DB) occupational pension scheme (OPS) to a self-invested personal pension (SIPP). He says the advice was unsuitable for him and believes this has caused him a financial los... (6 pages)View decision -
Decision Reference DRN-3227606
22 Jun 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3227606 The complaint Miss C has complained that Nationwide Building Society (“NW”) acted irresponsibly by increasing her overdraft limit on two accounts when she was in financial difficulty. What happened Miss C had two accounts with NW. Account ending 1430 had an overdraft with a lim... (3 pages)View decision -
Decision Reference DRN-3550804
22 Jun 2022 Society of Lloyd's UpheldInsuranceDRN-3550804 The complaint Mr M has complained that Society of Lloyd’s trading as Lloyd’s of London avoided (treated it as if it never existed) his motor insurance policy and refused to pay his claim. What happened Mr M took out a motor insurance policy with Lloyd’s through an online price ... (3 pages)View decision -
Decision Reference DRN-3450019
22 Jun 2022 P1 Investment Management Limited UpheldInvestmentsDRN-3450019 The complaint Mr D has complained about the time taken by P1 Investment Management Limited to transfer his ISA. What happened On 2 October 2019 Mr D requested a transfer of his stocks and shares ISA from P1 to another provider which I’ll call B. Mr D made this request because h... (2 pages)View decision -
Decision Reference DRN-1795664
22 Jun 2022 Santander UK Plc UpheldBanking and PaymentsThe complaint Mr S complains as a Director of H, a limited company, that Santander UK Plc withheld money from the business, closed its account and applied a Cifas marker wrongfully. What happened In March 2019 H's Santander business account received a payment from a third-party bus... (3 pages)View decision -
Decision Reference DRN-3554149
22 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3554149 The complaint Mrs M complains that NewDay Ltd trading as House Of Fraser (“NewDay”) unfairly declined her claim under the Consumer Credit Act 1974 (“CCA”). What happened In September 2015, Mrs M, along with her husband, bought membership with a holiday club called “E” 1 . The t... (6 pages)View decision -
Decision Reference DRN-3549609
22 Jun 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3549609 The complaint Mr C complains about the valuation Haven Insurance Company Limited (Haven) placed on his van after it was stolen under his commercial vehicle insurance policy. What happened In October 2021 Mr C had his van stolen. He made a claim to Haven, which it accepted and c... (4 pages)View decision -
Decision Reference DRN-3554598
22 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3554598 The complaint Mr J is unhappy that HSBC UK Bank Plc stopped and then reversed two transfers that he’d made from his HSBC account to an account he held in his name with a third-party bank. What happened Mr J made two transfers from his HSBC bank account to an account held in his... (3 pages)View decision -
Decision Reference DRN-3331952
22 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3331952 The complaint Ms R, through a representative, says NewDay Ltd irresponsibly lent to her. What happened Ms R took out a credit card from NewDay in October 2016, she was given a credit limit of £250. In October 2017 NewDay increased this to £500. Ms R says the lending was never a... (3 pages)View decision
