We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3660173
22 Aug 2022 Bank of Scotland Plc UpheldConsumer CreditDRN-3660173 The complaint Mr N has complained that Bank of Scotland plc trading as Halifax acted irresponsibly when it provided him with a loan for £3,000 in August 2017. Background Mr N applied for the loan online in August 2017. He has said that the loan was approved very quickly, and th... (3 pages)View decision -
Decision Reference DRN-3660661
22 Aug 2022 QIC Europe Ltd UpheldInsuranceDRN-3660661 The complaint Mr W is unhappy QIC Europe Ltd (QIC) has declined a storm damage claim made under his home insurance policy. What happened During bad weather in January 2022, Mr W’s property suffered damage, so he made a storm damage claim to QIC, his home insurance provider. QIC... (9 pages)View decision -
Decision Reference DRN-3414211
22 Aug 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3414211 The complaint Mr A is unhappy with how MotoNovo Finance Limited dealt with his request for assistance as a result of the Coronavirus (Covid-19) pandemic. What happened In March 2018, Mr A was supplied with a used car through a hire purchase agreement with MotoNovo. He paid a £2... (4 pages)View decision -
Decision Reference DRN-3660806
22 Aug 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3660806 The complaint Mr G complains that Bank of Scotland plc trading as Halifax unfairly declined to process a chargeback and a claim made under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened In December 2021, Mr G booked a hotel using an online travel agency, who ... (4 pages)View decision -
Decision Reference DRN-3654231
22 Aug 2022 Quickly Finance Limited UpheldClaims ManagementDRN-3654231 The complaint Mrs S complains that Quickly Finance Limited trading as Fast Track Reclaim (FTR) asked her to pay their success fee for a payment protection insurance (PPI) claim she said she hadn’t authorised them to make. And for which she’d already paid another claims manageme... (5 pages)View decision -
Decision Reference DRN-3637334
22 Aug 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3637334 The complaint Mr J complains that AXA Insurance UK Plc has unfairly declined his travel insurance claim. What happened Mr J has travel insurance through his bank account. This is underwritten by AXA. In October 2021, Mr J booked flights to travel abroad to attend a funeral. Unf... (3 pages)View decision -
Decision Reference DRN-3660212
22 Aug 2022 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-3660212 The complaint The estate of Mr P complains that Hargreaves Lansdown Asset Management Limited (HL) delayed the processing of the distribution of Mr P’s Self-Invested Personal Pension (SIPP) funds to the estate, leading to a financial loss. It also complains that this led to dist... (11 pages)View decision -
Decision Reference DRN-3540155
22 Aug 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3540155 The complaint Mr G complains that Clydesdale Financial Services Limited (“CFS”), trading as Barclays Partner Finance, made mistakes when establishing pay plans for him. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here... (2 pages)View decision -
Decision Reference DRN-3657707
22 Aug 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3657707 The complaint Mr and Mrs D are unhappy that Union Reiseversicherung AG (URV) declined a claim they made on their travel insurance policy. What happened Mr and Mrs D booked a holiday in the UK in January 2020 – they were due to travel in April 2020. They had an annual insurance ... (4 pages)View decision -
Decision Reference DRN-3658919
22 Aug 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3658919 The complaint Miss L complains that HSBC UK Bank Plc won’t reimburse funds she lost when she fell victim to a scam. What happened Miss L saw an advert for an investment business ‘Duxa Capital’ on a social media platform. The investment was being endorsed by celebrities. Miss L ... (5 pages)View decision
