We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3438367
22 Aug 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3438367 The complaint Mr A complains that Monzo Bank Ltd hasn’t reimbursed him for unauthorised payments that were sent from his account. What happened The full details of this complaint are known to both parties, so I won’t repeat them again here. Instead, I’ll recap the key points an... (3 pages)View decision -
Decision Reference DRN-3520900
22 Aug 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3520900 The complaint Miss J complains that Monzo Bank Ltd (Monzo) won’t reimburse money she lost when she fell victim to an investment scam. What happened Miss J was looking to learn to trade and – in September 2020 – came across a company called 365CapitalMarkets. She phoned the comp... (5 pages)View decision -
Decision Reference DRN-3579468
22 Aug 2022 Clydesdale Bank Plc UpheldMortgagesDRN-3579468 The complaint Mr A and Mrs A’s complaint is about a mortgage they hold with Clydesdale Bank Plc. They are unhappy that Clydesdale wouldn’t do anything to help them when they got into financial difficulties from the end of 2019. What happened Mr A and Mrs A took their mortgage w... (6 pages)View decision -
Decision Reference DRN-3435837
22 Aug 2022 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3435837 The complaint Ms P complains about the service received by Hargreaves Lansdown Asset Management Limited (“HLAM”). What happened Ms P has made a complaint about the time taken by HLAM to transfer out three shareholdings to a third party. One holding was from Ms P’s share account... (4 pages)View decision -
Decision Reference DRN-3642927
22 Aug 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3642927 The complaint Mr D complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In October 2020, Mr D acquired a used car financed by a conditional sale agreement from Moneybarn. Mr D was required to ma... (3 pages)View decision -
Decision Reference DRN-3631688
22 Aug 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3631688 Complaint Miss A has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss A with a loan for £1,500.00 in May 2021. This loan had an APR of 253.7% and an 24-month term. This all meant the total amount repayable of £4,344... (4 pages)View decision -
Decision Reference DRN-3643095
22 Aug 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3643095 Complaint Miss M has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable. Background Everyday Loans provided Miss M with a loan for £1,500.00 in June 2019. This loan had an APR of 181.0% and a term o... (3 pages)View decision -
Decision Reference DRN-3624689
22 Aug 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3624689 Complaint Mr T has complained that Loans 2 Go Limited (“L2G”) provided him with unaffordable loans. He says L2G failed to check his financial circumstances and if it had done it would have seen that he couldn’t repay these loans. Background L2G provided Mr T with two loans for ... (4 pages)View decision -
Decision Reference DRN-3655110
22 Aug 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3655110 Complaint Ms H has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loan was provided at a time when she was already struggling and couldn’t afford the payments. Background Avant Credit provided Ms H with a loan for £3,100.00 in Octo... (3 pages)View decision -
Decision Reference DRN-3617147
22 Aug 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3617147 Complaint Ms S has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loan was provided at a time when she was already struggling and couldn’t afford the payments. Background Avant Credit provided Ms S with a loan for £3,500.00 in Marc... (2 pages)View decision
