We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
-
Decision Reference DRN-3396579
19 Aug 2022 Portafina Investment Management Limited UpheldPensions and AnnuitiesDRN-3396579 The complaint Ms O complains about the advice given to her by Portafina Investment Management Limited to transfer the benefits from her defined-benefit (‘DB’) occupational pension schemes, and her Additional Voluntary Contribution Plan (“AVC”), to a self-invested personal pensi... (10 pages)View decision -
Decision Reference DRN-3608814
19 Aug 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3608814 The complaint and what happened Mr D complains Starling Bank Limited won’t reimburse in excess of £100,000 he lost when he fell victim to an investment trading scam. Our investigator upheld the complaint. She was satisfied Starling ought to have intervened when Mr D made his fi... (2 pages)View decision -
Decision Reference DRN-3618917
19 Aug 2022 Ageas Insurance Limited UpheldInsuranceDRN-3618917 The complaint Mr and Mrs W complain that Ageas Insurance Limited declined their claim on their home insurance. Mr and Mrs W have been represented by their son throughout this complaint. However for ease of reading I’ve just referred to Mr and Mrs W. But all references include t... (3 pages)View decision -
Decision Reference DRN-3617106
19 Aug 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3617106 The complaint Mrs B is unhappy with how Moneybarn No. 1 Limited reported a payment holiday on her credit file. What happened In August 2017 Mrs B was supplied with a used car through a conditional sale agreement with Moneybarn. The agreement was for £29,024, with 59 monthly pay... (4 pages)View decision -
Decision Reference DRN-3656490
19 Aug 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3656490 The complaint Mr and Mrs B have complained about their property insurer AXA Insurance UK Plc in respect of a claim they made to it for a water leak from their dishwasher. What happened There was a leak from the dishwasher in Mr and Mrs B’s kitchen of their home in 2012. A dispu... (13 pages)View decision -
Decision Reference DRN-3627666
19 Aug 2022 Calpe Insurance Company Limited UpheldInsuranceDRN-3627666 The complaint Mrs K has complained about Calpe Insurance Company Limited. She isn’t happy about the way it dealt with a claim under her motor insurance policy and that it turned down her claim. Although Mrs K’s representative brought her complaint to this Service I will refer t... (3 pages)View decision -
Decision Reference DRN-3357788
19 Aug 2022 Amtrust Europe Limited UpheldInsuranceDRN-3357788 The complaint Mrs C is unhappy about the way AmTrust Europe Limited (Guardsman) handled her claim under her Guardsman Furniture Protection Plan Insurance. What happened Mrs C bought a sofa from a furniture retailer and took out a policy provided by Guardsman to cover it against... (2 pages)View decision -
Decision Reference DRN-3621421
19 Aug 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3621421 The complaint Mr B complains about AA Underwriting Insurance Company Limited’s (AA) attempts to repair his car following a claim he made under his motor insurance policy. What happened In November 2021 Mr B was involved in an accident and his car was damaged. He made a claim to... (3 pages)View decision -
Decision Reference DRN-3657343
19 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3657343 The complaint Mrs M complains that NewDay Ltd trading as Marbles Card has irresponsibly lent to her. Mrs M is represented by her husband in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments he has made as being made by Mrs M herself. Wh... (4 pages)View decision -
Decision Reference DRN-3640374
19 Aug 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3640374 The complaint Mr J has complained TSB Bank plc won’t refund him £500 that he withdrew from a cash machine but never received. What happened In July 2021 Mr J went to the normal cash machine he used; to withdraw £200. The money was never dispensed from the cash machine despite M... (2 pages)View decision
