We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
-
Decision Reference DRN-3648985
19 Aug 2022 Openwork Limited UpheldMortgagesDRN-3648985 The complaint Mr M and Ms N complain about the mortgage advice they were given by an appointed representative of Openwork Limited (“Openwork”). They say the adviser recommended an unsuitable mortgage. What happened In August 2020 Mr M emailed Openwork to ask for it to help find... (6 pages)View decision -
Decision Reference DRN-3559767
19 Aug 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-3559767 The complaint Mrs D complains 1Plus1 Loans Limited lent to her irresponsibly. What happened In May 2013 Mrs D applied for, and was given a loan for £3,000, which was repayable over a period of 36 months. The repayments were around £155 a month, and in total Mrs D agreed to pay ... (4 pages)View decision -
Decision Reference DRN-3645576
19 Aug 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3645576 The complaint Mr G has complained about advice he received from Portal Financial Services LLP (‘Portal’) in relation to a defined benefit occupational pension scheme (‘OPS’). Portal processed the transfer of Mr G’s OPS benefits alongside another smaller pension fund on an ‘insi... (10 pages)View decision -
Decision Reference DRN-3657158
19 Aug 2022 esure Insurance Limited UpheldInsuranceDRN-3657158 The complaint Mr K and Miss P are unhappy esure Insurance Limited declined their claim made under their home insurance policy for water damage to their property. What happened I issued a provisional decision on this complaint on 3 August 2022 detailing my intention to partly up... (4 pages)View decision -
Decision Reference DRN-3658178
19 Aug 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3658178 The complaint Mr M is unhappy Lloyds Bank PLC (“Lloyds”) hasn’t reimbursed him for his loss after he fell victim to a scam. What happened Towards the end of 2019 Mr M was looking to make an investment and found a company (“L”) online. Mr M believed L would be helping him invest... (4 pages)View decision -
Decision Reference DRN-3658145
19 Aug 2022 Commitments Protection Ltd UpheldClaims ManagementDRN-3658145 The complaint Mr T and Mrs T complain they’ve paid Commitments Protection Ltd (CPL) to pursue a mis- sold mortgage claim that they say CPL would have known wouldn’t be successful. What happened In June 2017 Mr T and Mrs T said they spoke to CPL and said they were told they’d a ... (3 pages)View decision -
Decision Reference DRN-3655002
19 Aug 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3655002 The complaint Mr F complains that Capital One (Europe) plc (CapOne) marked his credit file with late payment markers. What happened Mr F had a credit card from CapOne. His income was affected by the pandemic and he asked CapOne for a payment holiday (PH) under the FCA’s support... (5 pages)View decision -
Decision Reference DRN-3403537
19 Aug 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3403537 The complaint Ms P complains Barclays Bank UK PLC unfairly stopped her accessing funds she held in her current account and closed her account. She wants compensation for the distress and inconvenience she was caused. What happened Ms P let Barclays and our service know that she... (3 pages)View decision -
Decision Reference DRN-3651983
19 Aug 2022 Equifax Limited UpheldConsumer CreditDRN-3651983 The complaint Mr S complains that the service he was provided by Equifax Limited (Equifax) was below the standard he expected, when dealing with an error on his credit file. What happened Mr S says that in September 2021 he and his wife applied for a loan but were declined. He ... (4 pages)View decision -
Decision Reference DRN-3454875
19 Aug 2022 Pepper Money Limited UpheldMortgagesDRN-3454875 The complaint Mr and Mrs J complain that Pepper Money Limited (trading as Pepper Money) incorrectly added late payment markers to their credit files in respect of their mortgage. They also complain that Pepper: didn’t register and acknowledge their complaint about that as soon... (5 pages)View decision
