We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125267 results
-
Decision Reference DRN-3919395
13 Feb 2023 Howden Insurance Brokers Limited UpheldInsuranceDRN-3919395 The complaint W (a limited company) complains that Howden Insurance Brokers Limited failed to notify its insurer of a claim it was making on a directors’ and officers’ liability insurance policy. What happened W held a directors’ and officers’ liability insurance policy (D&... (3 pages)View decision -
Decision Reference DRN-3882725
13 Feb 2023 Quilter Financial Planning Solutions Limited UpheldPensions and AnnuitiesDRN-3882725 The complaint Mr J complains that he was given unsuitable advice by Mr O to switch his personal pensions into a Self-Invested Personal Pension (“SIPP”) to make unregulated, high risk investments. At the time of advice, Mr O was a Registered Individual (“RI”) agent of Positive S... (6 pages)View decision -
Decision Reference DRN-3952823
13 Feb 2023 Mattioli Woods PLC UpheldPensions and AnnuitiesDRN-3952823 The complaint Mr and Mrs F complain that Mattioli Woods PLC agreed to carry out a calculation to see if they had suffered a loss as a result of it leaving their funds uninvested, but the valuation dates used in the loss calculation were manipulated to produce no loss. What happ... (4 pages)View decision -
Decision Reference DRN-3857710
10 Feb 2023 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-3857710 The complaint Mr R says that Red Sands Insurance Company (Europe) Limited (Red Sands) incorrectly declined a claim he made on his smart repair insurance policy. What happened Mr R has a smart repair insurance policy and he made a claim for two areas ... (2 pages)View decision -
Decision Reference DRN-3958402
10 Feb 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3958402 The complaint Mr L says Aviva Life & Pensions UK Limited (Aviva Life) is responsible for providing him with incorrect information about the value of his pension. He says this has caused a deficit of around £100,000 in his retirement planning. What happened There’s broad agr... (4 pages)View decision -
Decision Reference DRN-3859352
10 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3859352 The complaint Mr A is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to an ‘authorised push payment’ (“APP”) safe account scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to rep... (7 pages)View decision -
Decision Reference DRN-3632626
10 Feb 2023 Burley Financial Services Limited UpheldPensions and AnnuitiesDRN-3632626 The complaint Mr C complains about the suitability of the advice provided by Burley Financial Services Limited (“Burley”) in November 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). What hap... (17 pages)View decision -
Decision Reference DRN-3925351
10 Feb 2023 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3925351 The complaint Mr and Mrs P are partners in a partnership that I’ll refer to as M. They have complained about the amount The National Farmers' Union Mutual Insurance Society Limited (NFUM) paid under their business interruption insurance claim. What happened Mr and Mrs P he... (6 pages)View decision -
Decision Reference DRN-3959871
10 Feb 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3959871 The complaint Mrs N complained that Aviva Life & Pensions UK Limited (Aviva) made a series of errors in managing her pension in drawdown. These errors led to statements showing her pension fund had a higher value than it actually did, before a correction was applied which s... (3 pages)View decision -
Decision Reference DRN-3883578
10 Feb 2023 West Bay Insurance Plc UpheldInsuranceDRN-3883578 The complaint Mr R is unhappy with how West Bay Insurance Plc dealt with a claim he made for a repair to his laptop under a warranty policy. West Bay are the underwriters of this policy i.e., the insurer. Part of this complaint concerns the actions of the agent. As West Bay hav... (2 pages)View decision
