We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3657286
19 Aug 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3657286 The complaint Mr S and Mr S complained about Admiral Insurance Company Limited. They aren’t happy about the way it dealt with two change in vehicles on their multicar insurance policy and the subsequent increase in premium. What happened I looked at this case previously and pro... (3 pages)View decision -
Decision Reference DRN-3643734
19 Aug 2022 Wakam UpheldInsuranceDRN-3643734 The complaint Mr A has complained about the way Wakam dealt with a claim he made under his commercial insurance policy to have his windscreen replaced. All reference to the underwriter Wakam in my decision includes its agents. What happened Mr A reported damage to his windscree... (2 pages)View decision -
Decision Reference DRN-3603833
19 Aug 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3603833 Complaint Mrs D has complained that Ikano Bank AB (publ) (“Ikano”) rejected her claim against it under Section 75 of the Consumer Credit Act 1974. Background Mrs D bought solar panels for her home in 2018. The purchase was funded by a loan from Ikano, and that business is there... (3 pages)View decision -
Decision Reference DRN-3406989
19 Aug 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3406989 The complaint Mr R complains about delays when transferring a shareholding out of his Individual Savings Account (ISA) with Halifax Share Dealing Limited trading as IWeb Share Dealing to a new product provider. What happened Shares for a company I will call CNEL were to be deli... (2 pages)View decision -
Decision Reference DRN-3650557
19 Aug 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3650557 The complaint R, a limited company, complains that HSBC UK Bank Plc blocked its account, and this led to financial loss. What happened R received a payment for £4,800 to its account on 31 May 2021. On 14 June 2021 its account was blocked based on information HSBC had received a... (3 pages)View decision -
Decision Reference DRN-3534267
19 Aug 2022 Rowanmoor Personal Pensions Limited UpheldPensions and AnnuitiesDRN-3534267 The complaint Mr B complains that Rowanmoor Personal Pensions Limited failed in its regulatory duties to carry out sufficient due diligence checks when accepting his Self-Invested Personal Pension (“SIPP”) application. Mr B says Rowanmoor should have had concerns about the busi... (19 pages)View decision -
Decision Reference DRN-3637743
19 Aug 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditPage 1 of 2 The complaint Mr T is unhappy that Mercedes-Benz Financial Services UK Limited is pursuing him for an incorrect outstanding debt after returning a vehicle under a hire agreement. What happened The background of this complaint is well known to both parties. So, I’ll summarise ... (2 pages)View decision -
Decision Reference DRN-3657279
19 Aug 2022 Highworth Insurance Limited UpheldInsuranceDRN-3657279 The complaint Mr and Mrs O complain that Highworth Insurance Limited (Highworth) arranged inadequate cover when they took out their home contents insurance policy. Mr and Mrs O are represented by a solicitor. I will refer to Mr and Mrs O in my decision for ease of reading. What... (6 pages)View decision -
Decision Reference DRN-3607304
19 Aug 2022 Aviva Insurance Limited UpheldInsuranceDRN-3607304 The complaint Mrs K has complained about the way Aviva Insurance Limited handled a sickness claim that she made on her mortgage payment protection insurance policy and the amount of compensation it has offered her. What happened Mrs K made the claim in January 2020. Due to poor... (2 pages)View decision -
Decision Reference DRN-3049341
19 Aug 2022 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-3049341 The complaint Mr M complains that Advanced Payment Solutions Limited (“APS”) restricted his account and left him with no access to his funds. What happened Mr M left an abusive relationship in June 2021. He also left the business he shared with his partner; however the business... (2 pages)View decision
