We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3328424
20 Jun 2022 One Call Claims Limited UpheldClaims ManagementDRN-3328424 The complaint Mr T complains One Call Claims Limited previously trading as Commercial Legal (OCC) have asked him to pay hire car charges following an accident. And a county court judgement (CCJ) was made against him without his knowledge. What happened In December 2018, Mr T’s ... (5 pages)View decision -
Decision Reference DRN-3551101
20 Jun 2022 TM Advances Limited UpheldConsumer CreditDRN-3551101 The complaint Mr B complains that three loans he took out with TM Advances Ltd were unaffordable and should not have been provided. What happened Mr B has a professional representative in bringing this complaint, but for clarity I’ll refer to their representations as his own. M... (4 pages)View decision -
Decision Reference DRN-3363634
20 Jun 2022 Standard Life Savings Limited UpheldPensions and AnnuitiesDRN-3363634 The complaint Mrs P complains that Standard Life Savings Limited (SL) incorrectly advised her that only part of her Self-Invested Personal Pension (SIPP) investment would have to be encashed after she removed her Independent financial Adviser (IFA) as her servicing agent on the... (6 pages)View decision -
Decision Reference DRN-3551432
20 Jun 2022 Cynergy Bank Limited UpheldBanking and PaymentsDRN-3551432 The complaint Miss W complains that Cynergy Bank Limited didn’t resolve her difficulties with using the authenticator app as quickly as they could have, and this caused her inconvenience. What happened Miss W opened an account with Cynergy in February 2021. In March they update... (2 pages)View decision -
Decision Reference DRN-3426047
20 Jun 2022 Paratus AMC Limited UpheldMortgagesDRN-3426047 The complaint Mr and Mrs O complain about their mortgage with Paratus AMC Limited trading as Foundation Home Loans. They say it has added excessive legal fees to their balance. What happened Mr and Mrs O took out an interest only mortgage with Foundation’s predecessor company i... (10 pages)View decision -
Decision Reference DRN-3544678
20 Jun 2022 RiskAlliance Limited UpheldInsuranceDRN-3544678 The complaint Mr B is unhappy with the way RiskAlliance Limited Plc (“RA”) arranged his buildings insurance policy. What happened Mr B has arranged buildings insurance for his property using an intermediary, RA, for a number of years. In September 2019, Mr B renewed the polic... (4 pages)View decision -
Decision Reference DRN-3502697
20 Jun 2022 Barclays Bank Plc UpheldBanking and PaymentsDRN-3502697 The complaint A limited company, which I’ll refer to as ‘X’, is unhappy that Barclays Bank Plc, trading as Barclaycard, closed its account without notification. What happened X held a business credit account with Barclays. In October 2020, X noticed that it could no longer acce... (3 pages)View decision -
Decision Reference DRN-3518900
20 Jun 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3518900 The complaint Mr B is unhappy that AXA Insurance UK Plc intends to reduce the amount it will pay for a subsidence claim he made on his home insurance policy. What happened The circumstances of this complaint aren’t in dispute, so I’ll summarise the main points: In September 20... (3 pages)View decision -
Decision Reference DRN-3453717
20 Jun 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3453717 The complaint Mrs F complains that MotoNovo Finance Limited mishandled the voluntary termination of a hire purchase agreement she had with it for a car. Mrs F has been assisted by her husband in bringing this complaint, but for ease of reference I shall only refer to Mrs F as t... (5 pages)View decision -
Decision Reference DRN-3551688
20 Jun 2022 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3551688 The complaint Mr S complains that The Co-operative Bank Plc won’t refund the money he lost when he was the victim of a scam. What happened Mr S was looking to buy a campervan and found one he was interested in advertised for sale on an online marketplace. He contacted the selle... (4 pages)View decision
