We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4148409
25 May 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4148409 The complaint Mr K complains that Everyday Lending Limited, trading as Everyday Loans, lent to his irresponsibly and without carrying out proper affordability checks. He would like all the fees and charges associated with the loan refunded. What happened In March 2016 Everyday ... (2 pages)View decision -
Decision Reference DRN-4152216
25 May 2023 Amtrust Europe Limited UpheldInsuranceDRN-4152216 The complaint Miss B is unhappy with Amtrust Europe Limited’s handling of her claim for a damaged sofa. What happened In November 2020 Miss B submitted a claim for damage to her three-seater sofa. The claim didn’t proceed until March 2021 as Miss B hadn’t completed a claim form... (4 pages)View decision -
Decision Reference DRN-3984080
25 May 2023 Colbourne & Company UpheldInvestmentsDRN-3984080 The complaint Mr D complains about fees charged by Colbourne & Company in order to manage his investments. Mr D is using a representative to bring his complaint but for ease I will refer to all actions as being those of Mr D What happened In mid 2022 Mr D complained to Colb... (4 pages)View decision -
Decision Reference DRN-3984027
25 May 2023 Colbourne & Company UpheldInvestmentsDRN-3984027 The complaint Mr and Mrs D complain about fees charged by Colbourne & Company in order to manage their investments. What happened In mid 2022 Mr and Mrs D complained to Colbourne & Company when they heard they had stopped providing any regulated activities. Mr and Mrs D... (4 pages)View decision -
Decision Reference DRN-3983906
25 May 2023 Colbourne & Company UpheldInvestmentsDRN-3983906 The complaint Ms C complains about fees charged by Colbourne & Company in order to manage her investments. What happened In mid 2022 Ms C complained to Colbourne & Company when she heard they had stopped providing any regulated activities. Ms C was unhappy with the serv... (4 pages)View decision -
Decision Reference DRN-4035936
25 May 2023 Colbourne & Company UpheldInvestmentsDRN-4035936 The complaint Mr and Mrs C complain about fees charged by Colbourne & Company in order to manage their investments. What happened In October 2022 Mr and Mrs C complained to Colbourne & Company when they heard they had stopped providing any regulated activities. Mr and M... (4 pages)View decision -
Decision Reference DRN-4153338
25 May 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4153338 The complaint Miss B complains that Bank of Scotland Plc (trading as Halifax) did not treat her fairly when she tried to apply for a savings account. What happened Miss B had an appointment at a Halifax branch to open a savings account, she says she’d been encouraged to do this... (4 pages)View decision -
Decision Reference DRN-4151800
25 May 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4151800 The complaint Mr H has complained that Santander UK Plc entered a default on his credit file in error. What happened The facts are well known to the parties so it serves no purpose to repeat them in detail here. In summary Santander incorrectly applied a default to Mr H’s credi... (2 pages)View decision -
Decision Reference DRN-4072397
25 May 2023 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4072397 The complaint Mr B complains that Red Sands Insurance Company (Europe) Limited unfairly declined a claim he made on his mechanical breakdown insurance policy. Reference to Red Sands includes its agents. What happened Mr B held a mechanical breakdown insurance policy with Red Sa... (2 pages)View decision -
Decision Reference DRN-4075880
25 May 2023 Abbey Insurance Brokers Ltd UpheldInsuranceDRN-4075880 The complaint Mr S complains he was mis-sold a motor trade policy by Abbey Insurance Brokers Ltd. Reference to Abbey includes its agents. What happened In 2017 Mr S took out a motor trade policy, underwritten by an insurer I’ll call X, but sold by Abbey in an advised sale. When... (3 pages)View decision