We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125267 results
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Decision Reference DRN-3891871
10 Feb 2023 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsuranceDRN-3891871 The complaint Mr C complained about Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. He isn’t happy that it turned down a claim for the repair of minor scratches to his car following a claim under his minor cosmetic insurance policy. What happened Mr C ma... (2 pages)View decision -
Decision Reference DRN-3618629
10 Feb 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3618629 The complaint Mrs T complains about problems she’s faced and the service she’s been provided by Nationwide Building Society after it dealt with a claim for a transaction on her credit card. Mrs T is represented in bringing her complaint, but for ease of reading I’ll refer to al... (3 pages)View decision -
Decision Reference DRN-3954266
10 Feb 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3954266 The complaint Ms B has complained about the way ReAssure Limited managed her personal pension. What happened Ms B has a personal pension with ReAssure, from which she had been taking an income of £1,000 on a quarterly basis. Ms B also occasionally requested extra lump sum payme... (3 pages)View decision -
Decision Reference DRN-3958137
10 Feb 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3958137 The complaint Mr P has complained about the way his motor insurer, Admiral Insurance (Gibraltar) Limited (“Admiral”) dealt with a claim he made on his policy. Admiral is the underwriter of this policy i.e., the insurer. Part of this complaint concerns the actions of another com... (4 pages)View decision -
Decision Reference DRN-3891436
10 Feb 2023 ITI Capital Limited UpheldInvestmentsDRN-3891436 The complaint Ms K has complained about the lack of action ITI Capital Limited (‘ITI’) has taken with her holding of Policy Selection Limited Assured Fund GBP ‘C’ class despite her instruction to redeem her holding. What happened In May 2007 Ms K invested £20,000 into the Assur... (4 pages)View decision -
Decision Reference DRN-3958410
10 Feb 2023 U K Insurance Limited UpheldInsuranceDRN-3958410 The complaint Mrs J is unhappy with the amount of compensation U K Insurance Limited (UKI) has offered after they cancelled her van insurance policy. What happened Mrs J has a commercial van insurance policy with UKI. On 14 September 2022 she contacted UKI via message chat to u... (3 pages)View decision -
Decision Reference DRN-3941322
10 Feb 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3941322 The complaint L, a limited company, complains that National Westminster Bank Plc trading as Tyl won’t reimburse a refund processed through its merchant terminal which it says it didn’t authorise. What happened L operates a retail premises. On 1 March 2022 an employee of L was a... (3 pages)View decision -
Decision Reference DRN-3915251
10 Feb 2023 Inter Partner Assistance SA UpheldInsuranceDRN-3915251 The complaint Mr R and Miss V are unhappy that Inter Partner Assistance SA (‘IPA’) declined claims they made on a travel insurance policy. What happened Mr R has a bank account with a company I’ll refer to as ‘M’. He’s the cardholder for the account. The account comes with a nu... (3 pages)View decision -
Decision Reference DRN-3878048
10 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3878048 The complaint Mrs S complains that Basset Gold Limited, an appointed representative of Gallium Fund Solutions Limited, mis-sold her an investment in 2017. She says the firm misled her as to the level of risk the bond involved. What happened The B&G Plc Bond Mrs S invested ... (5 pages)View decision -
Decision Reference DRN-3955692
10 Feb 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3955692 The complaint Miss P is unhappy Monzo Bank Ltd won’t refund the £2,500 she lost after falling victim to a scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: In October 2021 Mi... (3 pages)View decision
