We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3504864
20 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3504864 The complaint Miss H complains that NewDay Ltd was irresponsible in its lending to her. What happened Miss H was provided with an Aqua credit card with an initial credit limit of £300 and the credit limit was gradually increased to £2,500. She says that NewDay had not been prov... (4 pages)View decision -
Decision Reference DRN-3546360
20 Jun 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3546360 The complaint Mr F complains about how Royal & Sun Alliance Insurance Limited (RSA) handled a claim on his home insurance policy. Reference to RSA will include those who acted on its behalf. What happened Mr F’s house suffered a water leak in a shower room in early August 2... (3 pages)View decision -
Decision Reference DRN-3551357
20 Jun 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3551357 The complaint Mr and Mrs S complain that Barclays Bank UK PLC made errors with their contractual monthly payment (CMP). Mr S says this has caused them to incur additional interest, caused stress and has taken up too much time. He asks that Barclays makes up the shortfall, expla... (3 pages)View decision -
Decision Reference DRN-3551268
20 Jun 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3551268 The complaint Mr C, Mrs M, Mr M and Miss R complain because Great Lakes Insurance SE hasn’t paid a claim for a cancelled trip under their travel insurance policy. All references to Great Lakes Insurance SE include the agents it has appointed to administer claims on its behalf. ... (3 pages)View decision -
Decision Reference DRN-3506780
20 Jun 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3506780 The complaint Mr Y complains that Royal & Sun Alliance Insurance Limited (RSA) delayed repairing his property under his home emergency cover following a roof leak caused by slipped tiles. He also complains that they provided him with a poor service. Another business has car... (6 pages)View decision -
Decision Reference DRN-3478139
20 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3478139 The complaint Ms W complains that NewDay Ltd lent to her irresponsibly. What happened In April 2020 Ms W opened a credit card account with NewDay. She had an account limit of £600 which was increased three times over the life of the account to date. A fourth increase was offere... (3 pages)View decision -
Decision Reference DRN-3540008
20 Jun 2022 RAC Insurance Limited UpheldInsuranceDRN-3540008 The complaint Mr S (a solicitor) represents Ms A and Mr C in this complaint against RAC Insurance Limited. They complain that RAC will only pay an hourly rate of £120 + VAT for Mr S to act in Mr C’s employment claim. Cover is provided under a Family Legal Protection policy. RAC... (3 pages)View decision -
Decision Reference DRN-3473549
20 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3473549 The complaint Mr C has complained that NewDay Ltd trading as Marbles and Aqua irresponsibly lent to him. What happened Mr C opened a credit card account with NewDay (trading as Aqua) in October 2015. His credit limit was initially £300. In July 2016 his credit limit was increas... (3 pages)View decision -
Decision Reference DRN-3268532
20 Jun 2022 Sterling Wealth Ltd UpheldPensions and AnnuitiesDRN-3268532 The complaint Mrs H complains about the advice given by Sterling Wealth Ltd (Sterling) trading via it’s appointed representative PH7 Wealth Management (PH7) to transfer the benefits from her defined-benefit (DB) occupational pension scheme to a self-invested personal pension (S... (7 pages)View decision -
Decision Reference DRN-3372958
20 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3372958 The complaint Ms W complains about Barclays Bank UK Plc (Barclays). Her complaint is about Barclays allowing her husband to close their joint account, with her knowledge or agreement – when they refused her request to close the account. What happened Ms W was in an abusive rela... (4 pages)View decision
