We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3442444
20 Jun 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3442444 The complaint Mr R complains that Monzo Bank Ltd stopped him from making payments for cryptocurrency. He is also unhappy with the waiting times when trying to contact the bank. What happened Mr R says he opened an account with Monzo in July 2021 in orde... (3 pages)View decision -
Decision Reference DRN-3551084
20 Jun 2022 Barclays Bank UK PLC UpheldPensions and AnnuitiesDRN-3551084 The complaint Mr S has complained about Barclays Bank UK PLC’s handling of his self-invested personal pension (SIPP). What happened In January 2011 Barclays advised Mr S to transfer funds from an existing SIPP into another fund which is provided and administered by a company I’... (5 pages)View decision -
Decision Reference DRN-3538885
20 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3538885 The complaint Miss D has complained that HSBC UK Bank Plc (“HSBC”) acted unfairly by allowing her to go into unarranged overdraft which was unmanageable. She would like a refund of the charges and interest applied when she was in unarranged overdraft. What happened Over a short... (2 pages)View decision -
Decision Reference DRN-3542890
20 Jun 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3542890 The complaint Mrs B and Mr T complain because Union Reiseversicherung AG (‘URV’) hasn’t paid their travel insurance claim in full. What happened Mrs B and Mr T bought a ‘Platinum’ branded annual travel insurance policy in January 2020. The policy was provided by URV. Mrs B and ... (5 pages)View decision -
Decision Reference DRN-3549603
20 Jun 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3549603 Complaint Mr W has complained that Loans 2 Go Limited (“L2G”) provided him with unaffordable loans. He says proportionate checks would have shown L2G he’d be unable to repay these loans. Background L2G provided Mr W with two loans for £400 and £250 in November 2018 and November... (4 pages)View decision -
Decision Reference DRN-3549601
20 Jun 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3549601 Complaint Mr B says Loans 2 Go Limited (“L2G”) irresponsibly lent to him. He says that the loans were unaffordable for him and so he should have been provided with them in the first place. Background This complaint is about ten loans that L2G provided to Mr B from May 2016 onwa... (3 pages)View decision -
Decision Reference DRN-3550636
17 Jun 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3550636 The complaint Mr L complains about a loan provided to him by Loans 2 Go Limited, (“L2G”), which he says was unaffordable. He also complained that he felt he was being overcharged interest. What happened L2G entered into an agreement for a loan for Mr L in March 2019. The loan w... (7 pages)View decision -
Decision Reference DRN-3522705
17 Jun 2022 Mobile Money Limited UpheldConsumer CreditDRN-3522705 The complaint Ms L has complained that Mobile Money Limited (“MML”) was irresponsible to have agreed to lend to her. What happened MML agreed five loans for Ms L between 2015 and 2018. Some of the information MML provided is shown in the table below (all figures rounded to the ... (5 pages)View decision -
Decision Reference DRN-3497398
17 Jun 2022 Independent Financial Services 4 You Ltd UpheldPensions and AnnuitiesDRN-3497398 The complaint Mr A says the advice given and the arrangements made by Independent Financial Services 4 You Ltd (IFS4Y), trading as Expat IFA Ltd, resulting in the transfer of his defined benefit (DB) pension to an alternative provider was unsuitable. What happened Mr A says tha... (21 pages)View decision -
Decision Reference DRN-3387411
17 Jun 2022 We Fight Any Claim Limited UpheldClaims ManagementDRN-3387411 The complaint Mrs L and Mr L complain about an invoice received from We Fight Any Claim Limited (“WFAC”) for work they’ve carried out on a complaint for mis-sold Payment Protection Insurance (“PPI”). What happened Mrs L and Mr L instructed WFAC to handle a PPI complaint against... (3 pages)View decision
