We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3387877
27 Jun 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3387877 The complaint Mrs W is unhappy with the charges Mitsubishi HC Capital UK Plc (“Mitsubishi”) applied, when she handed back a car she acquired under a hire agreement. Mrs W has been represented. For clarity, I’ll only refer to Mrs W throughout this decision. What happened In Marc... (4 pages)View decision -
Decision Reference DRN-3503544
27 Jun 2022 Vauxhall Finance plc UpheldConsumer CreditDRN-3503544 The complaint Miss G complains Vauxhall Finance Plc (Vauxhall) wrongly charged her £748 for GAP insurance and other warranty products. She noticed the charge when she settled her finance agreement but says she declined these products at the point of sale and has the paperwork t... (2 pages)View decision -
Decision Reference DRN-2977018
27 Jun 2022 Bamboo Limited UpheldConsumer CreditDRN-2977018 The complaint Ms S complained that Bamboo Limited (trading as Bamboo) irresponsibly provided her with an unaffordable loan without properly undertaking affordability checks or assessing signs she was already over-indebted. What happened Ms S was given a single loan by Bamboo. T... (4 pages)View decision -
Decision Reference DRN-3088945
27 Jun 2022 Northern Bank Limited UpheldBanking and PaymentsDRN-3088945 The complaint A company I’ll refer to as E complains that Northern Bank Limited trading as Danske Bank (Danske) failed to prevent E from becoming a victim of fraud. To put things right, E wants Danske to refund the £19,832.85 it lost. E is represented by one of its directors, M... (5 pages)View decision -
Decision Reference DRN-3553596
27 Jun 2022 U K Insurance Limited UpheldInsuranceDRN-3553596 The complaint Mr C says the approved repairer appointed by U K Insurance Limited (‘UKI’) took far too long to repair his van when he made a claim on his commercial motor insurance policy. What happened After Mr C told UKI his van had been damaged in an accident, it instructed ... (2 pages)View decision -
Decision Reference DRN-3489169
27 Jun 2022 PayPal Europe Sarl & Cie, SCA UpheldBanking and PaymentsDRN-3489169 The complaint Mrs F complains PayPal Europe Sarl & Cie, SCA (“PayPal”) restricted her account, withheld money in it for an excessive period, and provided poor customer service. As a result, Mrs F wants PayPal to pay her compensation for the significant distress and inconven... (4 pages)View decision -
Decision Reference DRN-3536749
27 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3536749 The complaint Miss G complains through her representative that Everyday Lending Limited trading as Everyday Loans lent her money on a high cost loan that she was unable to afford to repay. What happened Everyday provided Miss G with a loan for around £1,922 on 14 January 2019, ... (3 pages)View decision -
Decision Reference DRN-3564615
27 Jun 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3564615 The complaint Ms I complains that Evergreen Finance London Limited (trading as Moneyboat) was irresponsible to lend to her. What happened Ms I had three loans from Moneyboat between January 2018 and January 2019 as seen below: Loan Date Amount Term Monthly Repayment Due Repaid ... (3 pages)View decision -
Decision Reference DRN-3541100
27 Jun 2022 Aviva Insurance Limited UpheldInsuranceDRN-3541100 The complaint Miss S is unhappy with what Aviva Insurance Limited did after she made a claim on her legal expenses insurance policy. All references to Aviva include its agents and claims handlers. What happened Miss S took out legal expenses insurance (alongside her home insura... (4 pages)View decision -
Decision Reference DRN-3564474
27 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3564474 The complaint Mr H complains that Revolut Ltd withheld funds he had received into his account. What happened Mr H owns and rents out a holiday property. In July 2021 he rented it out to a client who paid the rental fee of €9,000 to his Revolut account. Revolut asked to see evid... (2 pages)View decision
