We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4121053
24 May 2023 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4121053 The complaint Mr G complains that J.P. Morgan Europe Limited trading as Chase caused him to go overdrawn and placed a block on his account. What happened Mr G says that in May 2022 he withdrew £50 in cash from his Chase account. A few hours later, he found that his account had ... (3 pages)View decision -
Decision Reference DRN-4150000
24 May 2023 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-4150000 The complaint Mr P complains about the advice given by CST Wealth Management Limited (‘CST’) to transfer out of the British Steel Pension Scheme (‘BSPS’) and invest the funds in a personal pension. He says the advice was unsuitable for him which has resulted in him suffering a ... (13 pages)View decision -
Decision Reference DRN-4077278
24 May 2023 Legacy Wealth Management Limited UpheldPensions and AnnuitiesDRN-4077278 The complaint Mr C complains about the advice given by Legacy Wealth Management Limited (‘LWM’) to transfer the benefits from two defined-benefit (‘DB’) occupational pension schemes to a self- invested personal pension (‘SIPP’). He says the advice was unsuitable for him and bel... (9 pages)View decision -
Decision Reference DRN-4148965
24 May 2023 British Gas Insurance Limited UpheldInsuranceDRN-4148965 The complaint Ms Y’s complained about how British Gas Insurance Limited dealt with issues relating to her heating and gas fire under her home emergency policy. What happened Ms Y had a HomeCare Two policy with British Gas for many years. This provided her with boiler, controls ... (3 pages)View decision -
Decision Reference DRN-3907059
24 May 2023 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3907059 The complaint Mr P and Miss W complain that Watford Insurance Company Europe Limited (Watford) settled a claim and sold the salvage of their car without their agreement, under their motor insurance policy. What happened Mr P and Miss W’s car was damaged in November 2021. They c... (4 pages)View decision -
Decision Reference DRN-3842075
24 May 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3842075 The complaint Mr and Mrs L complain that HSBC UK Bank Plc (‘HSBC’) won’t refund the money they lost in a scam. What happened Mr and Mrs L have a joint account with HSBC. As it was Mr L that fell victim to the scam, I’ll mainly refer to him in this decision. What Mr and Mrs L sa... (5 pages)View decision -
Decision Reference DRN-3858536
24 May 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3858536 The complaint Mr S has complained that Admiral Insurance (Gibraltar) Limited (‘Admiral’) declined his claim for double-glazing damage under his home insurance policy. What happened In June 2022, Mr S made a claim to Admiral under his home insurance policy. He reported that an i... (3 pages)View decision -
Decision Reference DRN-4146860
24 May 2023 Evelyn Partners Financial Planning Limited UpheldPensions and AnnuitiesDRN-4146860 The complaint Mr K complains that Tilney Financial Planning Limited (Tilney) were responsible for unsuitable financial advice that led to him transferring benefits in a defined contribution (DC) part of his occupational pension to a self-invested personal pension (SIPP). Causin... (7 pages)View decision -
Decision Reference DRN-4023588
24 May 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4023588 The complaint Mr W is complaining that Lloyds Bank PLC asked him to contact them over the phone when he’s unable to. What happened Mr W has a medical condition which means he’s unable to speak on the phone. He’s previously let Lloyds know about this. Mr W contacted Lloyds via t... (2 pages)View decision -
Decision Reference DRN-4053040
24 May 2023 Wakam UpheldInsuranceDRN-4053040 The complaint Mr R complains about Wakam’s handling of his claim following the loss of his car keys, under his motor insurance policy. What happened In November 2021 Mr R lost his car keys. He contacted his insurance broker on 18 November and was advised to contact Wakam, the u... (2 pages)View decision