We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3715858
9 Feb 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3715858 The complaint Mr E complains about the advice given by D C Financial Limited (‘DCF’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension plan. He says the advice was unsuitable for him and believes this has caused a financi... (14 pages)View decision -
Decision Reference DRN-3952095
9 Feb 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3952095 The complaint The complaint Mr A complains about a returned post letter sent by HSBC UK Bank Plc (“HSBC”). What happened In December 2021 HSBC sent Mr A a letter notifying him of returned post and indicated that it would freeze the account he held for security reasons. Mr A cal... (2 pages)View decision -
Decision Reference DRN-3947779
9 Feb 2023 Lantern Debt Recovery Services Ltd UpheldConsumer CreditDRN-3947779 The complaint Mr B complains Lantern Debt Recovery Services Ltd pursued him for a debt he’d already repaid. What happened At the end of May 2022 Lantern purchase a debt in Mr B’s name from another business. Mr B’s explained that the account was sold in error and that he’d alrea... (2 pages)View decision -
Decision Reference DRN-3866609
9 Feb 2023 Nationwide Vehicle Contracts Limited UpheldConsumer CreditDRN-3866609 The complaint Mr D is unhappy that Nationwide Vehicle Contracts Limited (NVC) failed to advise him that a car he’d provisionally ordered could be sold after a credit check had been carried out. What happened In July 2022, Mr D contacted NVC, a credit broker, to order him a new ... (4 pages)View decision -
Decision Reference DRN-3955716
9 Feb 2023 Progressive Money Limited UpheldConsumer CreditDRN-3955716 The complaint Mrs E, through her representative, complains that Progressive Money Limited (PML) lent to her irresponsibly. What happened Using information provided to us by PML here are the two loans approved for Mrs E. Loan Approved Amount in total including interest and fees ... (5 pages)View decision -
Decision Reference DRN-3835510
9 Feb 2023 Phoenix Life Limited UpheldInsuranceDRN-3835510 The complaint The estate of Mr R has complained about Phoenix Life Limited’s assessment of retrospective claims made under two hospital cash plans. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus... (2 pages)View decision -
Decision Reference DRN-3807758
9 Feb 2023 Yorsipp Limited UpheldPensions and AnnuitiesDRN-3807758 The complaint Mr D’s complaint is about the transfer, from Yorsipp Limited (‘YL’) to him, of the value within his late wife’s Self-Invested Personal Pension (‘SIPP’). YL administered the SIPP. Mr D inherited its value and, in 2021, arranged for its transfer into his pension. Hi... (2 pages)View decision -
Decision Reference DRN-3952531
9 Feb 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3952531 The complaint Mr and Mrs W have complained National Westminster Bank plc won’t reimburse money they lost as the result of a scam. What happened Mr and Mrs W hold a joint account with NatWest. Mrs W received a phone call from someone saying they were from the police. They told h... (4 pages)View decision -
Decision Reference DRN-3624252
9 Feb 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3624252 The complaint Mr H complains about the advice Inspirational Financial Management Ltd (IFM) gave to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a f... (13 pages)View decision -
Decision Reference DRN-3953755
9 Feb 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-3953755 The complaint Mrs P complains about Advantage Insurance Company Limited’s (Advantage) handling of her claim and poor-quality repairs to her car, under her motor insurance policy. What happened Mrs P’s car was damaged in 2020 and repairs were arranged by Advantage under her insu... (6 pages)View decision
