We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3503545
25 Jun 2022 Amtrust Europe Limited UpheldInsuranceDRN-3503545 The complaint Miss R complains that AmTrust Europe Limited (Amtrust) caused further damage to her sofas and a chair after she claimed under her furniture protection policy. What happened Briefly, Miss R had a furniture protection policy with Amtrust which provided accidental da... (4 pages)View decision -
Decision Reference DRN-2927728
24 Jun 2022 Bamboo Limited UpheldConsumer CreditDRN-2927728 The complaint Mr S complains that Bamboo Limited irresponsibly provided him with a loan that was unaffordable. What happened Mr S was given a single loan by Bamboo. The main loan details are as follows: Date taken Loan amount Number of monthly instalments Typical monthly repaym... (4 pages)View decision -
Decision Reference DRN-3561964
24 Jun 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3561964 The complaint Mr H complains that Marks & Spencer Financial Services plc refuses to refund payments he made to a binary options investment scam. What happened Around April 2018 Mr H saw an online article about investing in Cryptocurrency with a company called Golden Market... (8 pages)View decision -
Decision Reference DRN-3157495
24 Jun 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3157495 The complaint Miss H complains that Tesco Personal Finance PLC (trading as Tesco Bank) refuses to refund payments she made to a binary options investment scammer. What happened Miss H was searching for investment opportunities online and was telephoned by a representative of CF... (5 pages)View decision -
Decision Reference DRN-3554030
24 Jun 2022 Payment Protection Services Ltd UpheldClaims ManagementDRN-3554030 The complaint Mr L’s complained that Payment Protection Services Ltd, trading as Payment Protection Scotland (“PPS”) haven’t kept him up to date on a claim they made on his behalf for a refund of mis-sold payment protection insurance (PPI). What happened In 2019, Mr L asked PPS... (3 pages)View decision -
Decision Reference DRN-3520730
24 Jun 2022 Aviva Insurance Limited UpheldInsuranceDRN-3520730 The complaint D complains about how Aviva Insurance Limited handled its claim on its commercial property insurance policy. Ms C has brought this complaint on behalf of D. What happened Ms C is a director of D. D has commercial property insurance with Aviva for its premises. In ... (3 pages)View decision -
Decision Reference DRN-3537492
24 Jun 2022 Society of Lloyd's UpheldInsuranceDRN-3537492 The complaint Mrs B’s complaint is about the handling of a claim under her Landlord and Tenant insurance policy with certain underwriters at Society of Lloyd's. What happened I issued a provisional decision on this matter in May 2022, the main parts of which are copied bel... (8 pages)View decision -
Decision Reference DRN-3495576
24 Jun 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3495576 The complaint Mr M complains that Santander UK Plc failed to refund several transactions that he didn’t recognise. What happened Mr M explained that he noticed a large number of transactions to an online gaming merchant I’ll refer to as J. Mr M didn’t recognise those payments a... (3 pages)View decision -
Decision Reference DRN-3518110
24 Jun 2022 AWP P&C SA UpheldInsuranceDRN-3518110 The complaint Mr O is unhappy with AWP P&C SA’s handling and lack of settlement of his claim under his bicycle insurance policy. What happened After his bike was stolen Mr O made a claim. AWP requested certain information such as proof of purchase receipts and other details... (2 pages)View decision -
Decision Reference DRN-3561624
24 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3561624 The complaint X complains that HSBC UK Bank Plc won’t refund money he lost to a binary options investment scam. What happened Around April 2017, X came across Lionexo and TradersVIP (T) via a social media advert. He contacted them and they convinced him that investing with them... (6 pages)View decision
