We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-2918426
24 Jun 2022 UK Credit Limited UpheldConsumer CreditDRN-2918426 The complaint Mr P complained that UK Credit Limited trading as UK Credit lent to him irresponsibly and provided him with unaffordable lending. What happened UK Credit provided loans to Mr P as follows: Loan Date Amount Term Monthly repayment Total amount payable 1 11/02/2015 £... (5 pages)View decision -
Decision Reference DRN-3539594
24 Jun 2022 Motors Insurance Company Limited UpheldInsuranceDRN-3539594 The complaint Mr P has complained about Motors Insurance Company Limited (MICL) which provides him with cover for cosmetic repairs to his car. What happened Mr P’s car had a small dent and scuff on a wheel arch. In January 2020 he made a claim to MICL on his cosmetic repair pol... (3 pages)View decision -
Decision Reference DRN-3387479
24 Jun 2022 Quilter Financial Services Ltd UpheldInvestmentsDRN-3387479 The complaint Mrs G complains through her representative Mr W, about the service she’s received from Quilter Financial Services Ltd. She’s unhappy with the lack of rebalancing of her portfolio and with errors made when processing quarterly income payments. To put things right s... (5 pages)View decision -
Decision Reference DRN-3539128
24 Jun 2022 Lloyds Bank PLC UpheldInsuranceDRN-3539128 The complaint Mr B and Mrs S have complained that Lloyds Bank PLC mis-sold them mortgage payment protection insurance (PPI) policies in 2002, February 2004, October 2004 and 2005. What happened Mr B and Mrs S took out the PPI at the same time as arranging the mortgages. Althoug... (2 pages)View decision -
Decision Reference DRN-3555734
24 Jun 2022 QIC Europe Ltd UpheldInsuranceDRN-3555734 The complaint Mr T has complained about QIC Europe Ltd’s decision to decline a storm damage claim he made under his home and buildings insurance policy. All reference to QIC in my decision includes its agents. What happened Mr T made a claim to his insurer QIC following a named... (3 pages)View decision -
Decision Reference DRN-3554444
24 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3554444 The complaint B, a limited company, complains that HSBC UK Bank Plc cancelled direct debits on its account and didn’t reinstate one for the loan resulting in arrears. What happened HSBC says that B applied for ‘breathing space’ on loan repayments. And that HSBC cancelled the di... (4 pages)View decision -
Decision Reference DRN-3442627
24 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3442627 The complaint T, a limited company, complains that Barclays Bank UK PLC caused delays in setting up a service resulting in inconvenience. What happened The director of T contacted Barclays on 9 February 2021 about applying for ‘Barclays.net’. This would allow T to make larger p... (2 pages)View decision -
Decision Reference DRN-3425778
24 Jun 2022 Close Brothers Limited UpheldConsumer CreditDRN-3425778 The complaint Mr T has complained about the support offered by Close Brothers Limited trading as Close Brothers Motor Finance when he was in financial difficulties. He’s also complained that Close Brothers didn’t collect a vehicle when he wanted to end the conditional sale agre... (4 pages)View decision -
Decision Reference DRN-3462891
24 Jun 2022 U K Insurance Limited UpheldInsuranceDRN-3462891 The complaint Mrs W and Mr W complain about U K Insurance Limited’s handling of a claim made under their home insurance policy. What happened Mrs W and Mr W have a home insurance policy underwritten by UKI which covers their house and its contents, amongst other things. They bo... (5 pages)View decision -
Decision Reference DRN-3459434
24 Jun 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3459434 The complaint Mr C complains about Advantage Insurance Company Limited’s settlement of his car which left him with an outstanding amount to pay on his lease agreement. He is also unhappy with the length of time taken for Advantage to deal with the claim. What happen... (3 pages)View decision
