We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120327 results
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Decision Reference DRN-3317236
10 Aug 2022 Cynergy Bank Limited UpheldBanking and PaymentsDRN-3317236 The complaint Mrs L complains that Cynergy Bank Limited (“Cynergy”) have unfairly refused to refund over £11,000 she lost as part of a scam where she was tricked into sharing her security details to a scammer pretending to be from Sky. The details of this complaint are well kno... (3 pages)View decision -
Decision Reference DRN-3483070
10 Aug 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3483070 The complaint Mr M is unhappy about an incorrect address link on his credit file with Transunion International UK Limited. What happened Mr M noticed there was an incorrect address link on his credit file. So, he raised a complaint with Transunion in July 2021 as he wanted an e... (2 pages)View decision -
Decision Reference DRN-3640115
10 Aug 2022 National House-Building Council UpheldInsuranceDRN-3640115 The complaint Mr W complains National House-Building Council (NHBC) unfairly declined a claim on his building warranty policy, relating to the block paved areas in his development. What happened Mr W owns a new-build apartment that’s covered by a ten-year building warranty poli... (6 pages)View decision -
Decision Reference DRN-3618406
10 Aug 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3618406 The complaint Mr S complains that Madison CF UK Limited trading as 118 118 Money lent to him when it shouldn’t have done. He says he couldn’t afford the loans. What happened Mr S was lent two loans by 118 118 Money. The adjudicator gave a detailed breakdown on the lending histo... (2 pages)View decision -
Decision Reference DRN-3640003
10 Aug 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3640003 The complaint Mr O complains about HSBC UK Bank Plc’s decision to block his account and withhold his money. What happened In January 2021, Mr O transferred a large amount into his HSBC account for a property purchase. He provided written confirmation that he wanted to make a tr... (3 pages)View decision -
Decision Reference DRN-3640037
10 Aug 2022 Society of Lloyd's UpheldInsuranceDRN-3640037 The complaint Mr T and Ms C complain that Society of Lloyd's (SoL) unfairly declined claims on their Premier Guarantee building warranty policy. The policy covers their apartment and its building. There’s external damage to the building, and water damage in some of the apa... (16 pages)View decision -
Decision Reference DRN-3580712
10 Aug 2022 U K Insurance Limited UpheldInsuranceDRN-3580712 The complaint Mr S complains about how U K Insurance Limited trading as NIG Insurance (“NIG”) settled his claim on his property insurance policy after an escape of water. What happened Mr S was the leaseholder of a property that formed part of a block, that he rented out to fou... (4 pages)View decision -
Decision Reference DRN-3613416
9 Aug 2022 Soteria Insurance Limited UpheldInsuranceDRN-3613416 The complaint Mrs M complains about Soteria Insurance Limited (“Soteria”) for the settlement it has offered on her claim. What happened Mrs M previously held home contents insurance with Soteria. In September 2021, whilst vacuuming, she knocked over a 3ft tall Betty Boop figuri... (2 pages)View decision -
Decision Reference DRN-3633117
9 Aug 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3633117 The complaint Mrs M is unhappy about the way in which Shawbrook Bank Limited handled her claim under section 75 of the Consumer credit Act 1974. What happened In January 2020 Mrs M entered into a contract for the supply and installation of new windows and doors. The purchase pr... (2 pages)View decision -
Decision Reference DRN-3151788
9 Aug 2022 Next Retail Limited UpheldConsumer CreditDRN-3151788 The complaint Mrs H is unhappy about the way Next Retail Limited handled her credit account. She returned items to store but these weren’t credited to her account and her credit file was affected. What happened In February 2021 Mrs H raised a query with Next because items she’d... (2 pages)View decision
