We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3950121
8 Feb 2023 We Fight Any Claim Limited UpheldClaims ManagementDRN-3950121 The complaint Mr S complains that We Fight Any Claim Ltd (WFAC) are charging him a fee for a payment protection insurance (PPI) claim he said he was told was made too late. What happened In July 2018, Mr S instructed WFAC to pursue mis-sold PPI claims on his behalf with several... (4 pages)View decision -
Decision Reference DRN-3590984
8 Feb 2023 AJH Financial Services Ltd UpheldPensions and AnnuitiesDRN-3590984 The complaint Mr D complains about the advice AJH Financial Services Ltd (‘AJH’) gave to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial l... (13 pages)View decision -
Decision Reference DRN-3637911
8 Feb 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3637911 The complaint Mr W complains that ReAssure Limited failed to provide him with the information he needed to access his pension benefits when they became due. What happened Mr W held pension benefits with ReAssure. Those pension savings represented Guaranteed Minimum Pension bene... (4 pages)View decision -
Decision Reference DRN-3843003
8 Feb 2023 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-3843003 The complaint Mr S complains that Phoenix Life Limited has failed to continue with the payment of a Waiver of Premium (“WOP”) benefit that forms part of his pension plan. What happened Mr S holds pension savings with Phoenix. The pension plan was originally sold to him by Abbey... (5 pages)View decision -
Decision Reference DRN-3941483
8 Feb 2023 The Co-operative Bank Plc UpheldMortgagesDRN-3941483 The complaint Mrs E is unhappy with how The Co-operative Bank Plc trading as Platform (“Platform”) handled her application to port her mortgage and take a new loan. What happened Mrs E took out a fixed-rate repayment mortgage with Platform in August 2020, due to expire in Novem... (4 pages)View decision -
Decision Reference DRN-3948174
8 Feb 2023 Joslin Rhodes Lifestyle Financial Planning Limited UpheldPensions and AnnuitiesDRN-3948174 The complaint Mr B complains about the advice given by Joslin Rhodes Lifestyle Financial Planning Limited (JR) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension (PP). He says the advice was unsuitable for him and believes... (12 pages)View decision -
Decision Reference DRN-3648265
8 Feb 2023 Nationwide Building Society UpheldConsumer CreditDRN-3648265 The complaint Mr D complains about the way Nationwide Building Society has handled his concerns regarding a loan application and the subsequent information it has provided. He also complains about the manner of reporting of an account to the credit reference agencies. What happ... (6 pages)View decision -
Decision Reference DRN-3769905
8 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3769905 The complaint Mrs B and Mr R complain that Lloyds Bank PLC did not forward their e-mail containing evidence for a chargeback to the correct department. What happened I won’t go into detail about what happened as both parties are aware of the circumstances of the complaint. I’ll... (2 pages)View decision -
Decision Reference DRN-3790977
8 Feb 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3790977 The complaint Mr H complains that HSBC UK Bank Plc didn’t do enough to protect him for the loss of money to an investment scam. What happened Mr H has explained that in 2021 he was persuaded to make the following payments from his HSBC account for what he subsequently realised ... (5 pages)View decision -
Decision Reference DRN-3753582
8 Feb 2023 Financial Administration Services Limited UpheldPensions and AnnuitiesDRN-3753582 The complaint Mr T complains about the time it took Financial Administration Services Limited (Fidelity) to transfer the proceeds of his in-house Additional Voluntary Contribution (AVC) arrangement which it managed, into a new self invested personal pension (SIPP). He wants to ... (8 pages)View decision
