We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3894634
8 Feb 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3894634 The complaint V complains Bank of Scotland plc provided a poor service and caused delays when the business was transferred. What happened V is a limited company and is represented by Mr D and Mr C in this complaint. As Mr D is the main director involved, I will mainly refer to ... (5 pages)View decision -
Decision Reference DRN-3817371
8 Feb 2023 TSB Bank plc UpheldBanking and PaymentsDRN-3817371 The complaint Mr A complains that TSB Bank plc blocked and then closed his accounts and didn’t let him withdraw his funds. What happened Mr A had an account with TSB. In October 2021, TSB blocked the account while it carried out a review. It completed the review in November 202... (3 pages)View decision -
Decision Reference DRN-3567833
8 Feb 2023 AJH Financial Services Ltd UpheldPensions and AnnuitiesDRN-3567833 The complaint Mr H complains about the advice given by AJH Financial Services Ltd (‘AJH’) to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this has caused a ... (13 pages)View decision -
Decision Reference DRN-3947501
8 Feb 2023 ClearBank Limited UpheldBanking and PaymentsDRN-3947501 The complaint Mrs P complains ClearBank Limited took too long to return money to her on her Tide account held with it. She says this resulted in significant distress and inconvenience and she’d like to be compensated for what happened. What happened I issued my provisional deci... (3 pages)View decision -
Decision Reference DRN-3791656
8 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3791656 The complaint Mr R complains that he was mis-sold three bonds by Basset Gold Limited (“BG Ltd”). He says that he was told the investments were fully asset backed and relatively low risk. He says the money he has lost has affected his retirement plans. What happened The B&G ... (6 pages)View decision -
Decision Reference DRN-3937447
8 Feb 2023 British Gas Insurance Limited UpheldInsuranceDRN-3937447 The complaint Ms P complains about the level of service received from British Gas Insurance Limited following a claim against her homecare insurance policy. Mr V has brought the complaint to our Service on Ms P’s behalf. For ease of reading I’ll refer to both Ms P and Mr V as “... (2 pages)View decision -
Decision Reference DRN-3573471
8 Feb 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3573471 The complaint Mr B complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a personal pension plan. DC Financial Limited is responsible for answering this complaint and so to keep things consistent, I’ll refer ... (11 pages)View decision -
Decision Reference DRN-3854103
8 Feb 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-3854103 The complaint Miss M complains Startline Motor Finance Limited registered a marker against her at CIFAS, the national fraud database. What happened In 2019 Miss M applied for finance through a broker, who approached a number of lenders including Startline. One of those lenders ... (3 pages)View decision -
Decision Reference DRN-3574854
8 Feb 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3574854 The complaint Mr C complains that ReAssure Limited (ReAssure) overpaid income from his personal pension (PP) drawdown plan and that it hasn’t shown it has put right this error. What happened There are a number of dates involved and, as the events are well known to both parties,... (3 pages)View decision -
Decision Reference DRN-3884520
8 Feb 2023 HCC International Insurance Company Plc UpheldInsuranceDRN-3884520 The complaint Mr C is unhappy with the service provided by HCC International Insurance Company Plc trading as Tokio Marine HCC (HCC) following a claim for damage to his watch, under his contents and personal possessions insurance policy. What happened HCC are the underwriters o... (4 pages)View decision
