We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
-
Decision Reference DRN-3310773
28 Oct 2022 F.P. Consulting Limited UpheldPensions and AnnuitiesDRN-3310773 The complaint Mr G complains about the advice given by F.P. Consulting Limited to transfer the benefits from his defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial l... (11 pages)View decision -
Decision Reference DRN-3777195
28 Oct 2022 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-3777195 The complaint Mr W complains that St James Place Wealth Management Plc (SJP) didn’t carry out his request to invest £50,000 of his cash deposits held within his self invested personal pension (SIPP). He says SJP failed to act upon his request or even to contact him and make him... (6 pages)View decision -
Decision Reference DRN-3712595
28 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3712595 The complaint Miss D complains that Everyday Lending Limited trading as Everyday Loans irresponsibly lent her money on high cost loans she couldn’t afford to repay. What happened Everyday provided Miss D with the following loans: Date of loan Amount Repayment period Monthly ins... (3 pages)View decision -
Decision Reference DRN-3753047
28 Oct 2022 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsuranceDRN-3753047 The complaint Mr S has complained about the service he received from Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. (Mapfre) when making a claim on his tyre insurance warranty. What happened Mr S made a claim to Mapfre for two damaged tyres which were i... (2 pages)View decision -
Decision Reference DRN-3654966
28 Oct 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3654966 The complaint Mr S complains that Revolut Ltd gave him incorrect and contradictory information about referral fees that were due to him. What happened Mr S says that he referred two of his friends to Revolut but was told he was ineligible for the referral fees due to “internal ... (2 pages)View decision -
Decision Reference DRN-3723598
28 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3723598 The complaint Mrs B has complained about her property insurer, Admiral Insurance (Gibraltar) Limited because it declined her claim made for storm damage to her property. What happened Mrs B’s home was damaged in February 2022. Admiral initially felt there wasn’t a storm, and it... (3 pages)View decision -
Decision Reference DRN-3777465
28 Oct 2022 N26 Bank GmbH UpheldBanking and PaymentsDRN-3777465 The complaint Mr H complains that N26 Bank GmbH unfairly lodged a marker with CIFAS about him. What happened Mr H has explained that he was operating a legitimate enterprise using a social media outlet I’ll refer to as M. This particular outlet’s messages usually disappeared on... (6 pages)View decision -
Decision Reference DRN-3721065
28 Oct 2022 Morses Club PLC UpheldConsumer CreditDRN-3721065 The complaint Mr M, through his representative, complains that Morses Club PLC lent to him when he could not afford it. What happened Morses has provided some information about the loans and here is a brief loan table: Reference Date Taken Date Repaid Instalments Amount Repayme... (4 pages)View decision -
Decision Reference DRN-3765105
28 Oct 2022 Invesco Fund Managers Limited UpheldInvestmentsDRN-3765105 The complaint Mr C – as trustee of the BDC trust – complains about a delay withdrawing trust money from an investment account held with Invesco Fund Managers Limited. What happened The trust here was established in 2004. Mr C was one of three trustees at that point – I’ll refer... (5 pages)View decision -
Decision Reference DRN-3771854
28 Oct 2022 Scots Consultants (London) Ltd UpheldInsuranceDRN-3771854 The complaint Mr D complains that Scots Consultants (London) Ltd trading as Coversure Insurance Services (Teddington) (“Coversure”) mis-sold him a legal expenses insurance policy as it did not include legal defence cover. What happened Mr D took out a legal expenses insurance p... (11 pages)View decision
