We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3940364
8 Feb 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3940364 The complaint Mrs C’s complaint arises out of a personal injury claim she made on her Admiral Insurance (Gibraltar) Limited motor legal expenses insurance policy. Mrs C says Admiral left her without legal representation midway through litigation and that this has prejudiced her... (9 pages)View decision -
Decision Reference DRN-3777844
8 Feb 2023 QIC Europe Ltd UpheldInsuranceDRN-3777844 The complaint Mrs G and Mr G, trading as a business I will call O, complain about the decision of QIC Europe Ltd to decline their business interruption insurance claim, made as a result of the COVID-19 pandemic. What happened The following is intended only as a brief summary of... (9 pages)View decision -
Decision Reference DRN-3950180
8 Feb 2023 Ageas Insurance Limited UpheldInsuranceDRN-3950180 The complaint Ms P has complained that Ageas Insurance Limited (Ageas) unfairly declined a claim under her home insurance policy. References to Ageas include companies working on its behalf. Ms P is represented in this case but, for ease, I will normally only refer to Ms P. Wha... (3 pages)View decision -
Decision Reference DRN-3820688
8 Feb 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3820688 The complaint Mrs B complains that Clydesdale Bank Plc trading as Virgin Money didn’t do enough to protect her from fraud on her credit card account leading to financial loss, inconvenience and ongoing stress. What happened Mrs B explains that on 29 April 2022 she contacted Vir... (3 pages)View decision -
Decision Reference DRN-3951558
8 Feb 2023 Retail Money Market Ltd UpheldInvestmentsDRN-3951558 The complaint Mrs H complains that Retail Money Market Ltd (“RateSetter”) unfairly reduced her interest returns on her crowdfunding investments and didn’t return any of this following a third party (“TP”) acquiring the platform’s loan portfolio. What happened RateSetter is a pe... (9 pages)View decision -
Decision Reference DRN-3949749
8 Feb 2023 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-3949749 The complaint Mr O complains that Zurich Assurance Ltd has still not adequately compensated him for poor advice to transfer from his former employer's pension scheme in the 1990s. What happened Mr O worked for a major UK employer from September 19... (5 pages)View decision -
Decision Reference DRN-3937144
8 Feb 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-3937144 The complaint Mr C complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) provided him with a loan he couldn’t afford to repay because he had other loans outstanding at the time. What happened Mr C was advanced one loan, a summary of his borrowin... (5 pages)View decision -
Decision Reference DRN-3947274
8 Feb 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3947274 The complaint Mr B and Mrs B have complained that Liverpool Victoria Insurance Company Limited (LV) unfairly declined part of a claim under their home insurance policy. Mr B mainly dealt with the claim and complaint. So, for ease, I will normally only refer to him. What happene... (3 pages)View decision -
Decision Reference DRN-3953070
8 Feb 2023 Ageas Insurance Limited UpheldInsuranceDRN-3953070 The complaint Mr L has complained about his motor insurer Ageas Insurance Limited (“Ageas”). He’s unhappy with its processes and the fact that it threatened to cancel his policy without making any investigations and without allowing him enough time to respond. What happened Mr... (4 pages)View decision -
Decision Reference DRN-3926813
8 Feb 2023 U K Insurance Limited UpheldInsuranceDRN-3926813 The complaint Mr J complains that U K Insurance Limited trading as Churchill Home Insurance (UKI), through its agents delayed in repairing his drain and wastepipe in respect of his claim for accidental damage under his home insurance. Mr J is vulnerable because of his age and h... (3 pages)View decision
