We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3299414
15 Jun 2022 Telefonica UK Limited UpheldConsumer CreditDRN-3299414 The complaint Mrs B complains about a fixed sum loan agreement with Telefonica UK Limited trading as O2, which she says was taken out in her name by somebody else. Throughout this complaint, Mrs B has been represented by her son. But, to make things easier, I’ll just refer to M... (5 pages)View decision -
Decision Reference DRN-3466197
15 Jun 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3466197 The complaint R, a limited company, complains Royal Sun Alliance Insurance Limited has unfairly handled its claim on its Properties Insurance policy. R is represented in this complaint by Mr W, one of its directors and owner of the property. What happened The background of this... (4 pages)View decision -
Decision Reference DRN-3511398
15 Jun 2022 U K Insurance Limited UpheldInsuranceDRN-3511398 The complaint Mr and Mrs H complain about the way U K Insurance Limited (“UKI”) handled a claim for subsidence under their buildings insurance policy. What happened Mr H brings this complaint on behalf of himself and his wife so I’ll refer to him throughout. References I make t... (3 pages)View decision -
Decision Reference DRN-3544806
15 Jun 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3544806 The complaint Mr H complains that Bank of Scotland plc trading as Halifax blocked his account without an explanation. They also gave poor customer service. He would like considerable compensation. What happened Mr H had an account with Halifax. Following a review Halifax block... (3 pages)View decision -
Decision Reference DRN-3518037
15 Jun 2022 Legal and General Assurance Society Limited UpheldInsuranceDRN-3518037 The complaint Mrs M is unhappy with Legal and General Assurance Society Limited’s decision to stop paying her claim. What happened Mrs M has income protection insurance through her employer. She suffers symptoms of fibromyalgia including, low mood, lower back pain, irritable bo... (3 pages)View decision -
Decision Reference DRN-3443332
15 Jun 2022 Ald Automotive Limited UpheldConsumer CreditDRN-3443332 The complaint Mr S complains about charges and credit file reports Ald Automotive Limited (“Ald”) made after he believed he had returned a car he was hiring through a finance agreement with them. What happened The details of this complaint are well known to both parties, so I w... (3 pages)View decision -
Decision Reference DRN-3545126
15 Jun 2022 London and Country Mortgages Ltd UpheldMortgagesDRN-3545126 The complaint Mr B and Mrs H complain that London and Country Mortgages Ltd (“L&C”) asked them for proof of ID which it didn’t need, then approached their solicitor without permission. They wanted some of their fees returned, and compensation of £500. What happened Mr B tol... (3 pages)View decision -
Decision Reference DRN-3493467
15 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3493467 The complaint Miss C and Mr P complain through their representative that Everyday Lending Limited trading as Everyday Loans (Everyday) lent them money on high cost loans that they were unable to afford to repay. What happened Everyday provided Miss C and Mr P with the following... (4 pages)View decision -
Decision Reference DRN-3489769
15 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3489769 The complaint Mr O complains that Revolut Ltd won’t refund money he lost after falling victim to a scam. What happened Mr O says that in July 2020 he responded to an advert placed by a company that offered a trading platform in cryptocurrency - I’ll refer to the company as H. M... (4 pages)View decision -
Decision Reference DRN-3541466
15 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3541466 Summary and background to the complaint Miss S has complained about overdraft charges and interest Barclays Bank UK PLC added to her current account. She’s said Barclays was irresponsible to offer her overdraft facilities given her financial circumstances, and that Barclays did... (3 pages)View decision
