We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-3564281
19 Oct 2022 ITI Capital Limited UpheldInvestmentsDRN-3564281 The complaint Mrs A complains ITI Capital Limited (“ITI Capital”) didn’t administer her account properly and delayed its transfer, causing her stress and financial loss. What happened Mrs A says she started the transfer process in August 2020 and it completed in April 2021. She... (5 pages)View decision -
Decision Reference DRN-3739115
19 Oct 2022 Ageas Insurance Limited UpheldInsuranceDRN-3739115 The complaint Mr H is unhappy Ageas Insurance Limited has declined a claim for theft under his business protection insurance policy What happened In summary, Mr H’s van was stolen from his driveway. Ageas declined the claim due to a condition precedent not being met. This said ... (3 pages)View decision -
Decision Reference DRN-3758606
19 Oct 2022 ITI Capital Limited UpheldInvestmentsDRN-3758606 The complaint Miss A complains ITI Capital Limited (“ITI Capital”) didn’t administer her account properly and delayed its transfer, causing her stress and a loss of investment opportunities. What happened Miss A signed a transfer form in September 2020 and her new provider cont... (3 pages)View decision -
Decision Reference DRN-3497953
19 Oct 2022 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-3497953 The complaint Mr T complains that his Self-Invested Personal Pension (SIPP) provider, Curtis Banks Limited (CBL), caused significant delays in the transfer of his SIPP from them to another provider. What happened Mr T had a SIPP with CBL. In August 2020 he started the process o... (10 pages)View decision -
Decision Reference DRN-3746514
19 Oct 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3746514 Complaint Mr N is unhappy that HSBC UK Bank Plc (trading as “First Direct”) recorded a fraud prevention marker against him. Background In May 2021, Mr N applied for a First Direct bank account. First Direct was concerned that Mr N made a material misrepresentation in the person... (3 pages)View decision -
Decision Reference DRN-3705641
19 Oct 2022 esure Insurance Limited UpheldInsuranceDRN-3705641 The complaint Ms C complained about esure Insurance Limited’s handling of her claim under her motor insurance policy. What happened Ms C’s car was parked when it was hit by a stolen car. esure decided that it was uneconomical to repair and paid Ms C its market value. But they i... (2 pages)View decision -
Decision Reference DRN-3705293
19 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3705293 The complaint Mr U complains that Everyday Lending Limited trading as Everyday Loans irresponsibly lent him money on high cost loans which he couldn’t afford to repay. What happened Mr U was provided with the following loans by Everyday: Date of loan Amount Repayment period Mon... (4 pages)View decision -
Decision Reference DRN-3733725
19 Oct 2022 Brazier Consulting Services Ltd UpheldClaims ManagementDRN-3733725 The complaint Miss W complains that Brazier Consulting Services Ltd failed to pursue a mis-sold payment protection insurance (PPI) claim. What happened Miss W said that in November 2018 she asked Brazier to pursue a mis-sold PPI claim with her mortgage lender, I’ll call “H”. Mi... (3 pages)View decision -
Decision Reference DRN-3688629
19 Oct 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3688629 The complaint Miss W complains about issues that she has with a new kitchen that was installed by a kitchen supplier and which she paid for using a fixed sum loan agreement with Mitsubishi HC Capital UK plc, trading as Hitachi Personal Finance. What happened Miss W ordered a n... (4 pages)View decision -
Decision Reference DRN-3666357
19 Oct 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3666357 The complaint Mrs S has complained that Casualty & General Insurance Company (Europe) Ltd have unreasonably deducted several items of vet costs from her claim under her pet policy. What happened Mrs S’ dog required an operation on her cruciate ligament and the total costs c... (5 pages)View decision
