We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3536045
15 Jun 2022 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-3536045 The complaint Mr J complains that The Royal London Mutual Insurance Society Limited gave him incorrect information about his employer’s pension contributions. He says as a result he has suffered a financial loss of £1300. What happened The details of this complaint are well kno... (3 pages)View decision -
Decision Reference DRN-3542715
15 Jun 2022 Yorkshire Building Society UpheldMortgagesDRN-3542715 The complaint Mr and Mrs M complain about the amount Yorkshire Building Society increased their contractual monthly payment by following a payment holiday. What happened On 6 September 2005, Mr and Mrs M took out a mortgage with Yorkshire Building Society (YBS). The mortgage h... (10 pages)View decision -
Decision Reference DRN-3452906
15 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3452906 The complaint Miss G has complained that HSBC Bank UK Plc reported inaccurate information about her account to the credit reference agencies, and that there were significant delays in correcting this information. What happened Miss G held a current account with HSBC that had an... (2 pages)View decision -
Decision Reference DRN-3544792
15 Jun 2022 Ageas Insurance Limited UpheldInsuranceDRN-3544792 The complaint Mr B has complained that Ageas Insurance Limited (Ageas) declined a claim on his commercial motor insurance policy following the theft of his van. What happened Mr B’s van was stolen so he called his insurer Ageas to make a claim. Ageas... (6 pages)View decision -
Decision Reference DRN-3543721
15 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3543721 The Complaint Mr J says that Everyday Lending Limited (trading as Everyday Loans) (the ‘Business’) lent to him irresponsibly when he was granted a personal loan on 23 May 2012. Background to the Complaint The Business provided Mr J with a £3,000 loan (the ‘Primary Loan’). It ha... (6 pages)View decision -
Decision Reference DRN-3505502
15 Jun 2022 Accelerant Insurance Europe SA/NV UpheldInsuranceDRN-3505502 The complaint Mr and Mrs O have complained that Accelerant Insurance Europe SA/NV (‘Accelerant’) declined their claim for water damage under their home insurance policy. There were other parties acting on behalf of Accelerant, such as claims agents, claims handlers and leak det... (5 pages)View decision -
Decision Reference DRN-3416078
15 Jun 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3416078 The complaint Mr M complains about advice he received from Portal Financial Services LLP (‘Portal’) in relation to a defined benefit occupational pension scheme (‘OPS’). Portal processed the transfer of Mr M’s OPS benefits on an ‘insistent client’ basis to a Self-Invested Perso... (12 pages)View decision -
Decision Reference DRN-3189324
15 Jun 2022 Nationwide Building Society UpheldConsumer CreditDRN-3189324 The complaint Miss G complains that Nationwide Building Society placed a default marker on her credit file in May 2021 in relation to her unsecured personal loan account. Miss G says this was unfair because Nationwide had already accepted, in April 2021, that they’d defaulted h... (6 pages)View decision -
Decision Reference DRN-3189355
15 Jun 2022 Nationwide Building Society UpheldConsumer CreditDRN-3189355 The complaint Miss G complains that Nationwide Building Society unfairly reported missed payments to credit reference agencies when she was unable to make payments to her personal loan account because of the impact of the Covid-19 pandemic on her income. More broadly she compla... (6 pages)View decision -
Decision Reference DRN-3189381
15 Jun 2022 Nationwide Building Society UpheldConsumer CreditDRN-3189381 The complaint Miss G complains that Nationwide Building Society unfairly marked her loan account as defaulted and passed it to a debt collector in early 2021. She says this was a deliberate act on Nationwide’s part designed to cause her personal detriment and “financial and emo... (6 pages)View decision
