We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3542380
14 Jun 2022 Atlanta Insurance Intermediaries Limited UpheldInsuranceDRN-3542380 The complaint Mr V complains that Atlanta Insurance Intermediaries Limited trading as Swinton Insurance (Swinton) cancelled his motor insurance without making reasonable efforts to contact him. What happened Mr V took out a new motor insurance policy through Swinton. When Swint... (3 pages)View decision -
Decision Reference DRN-3472285
14 Jun 2022 Klarna Bank AB (publ) UpheldConsumer CreditDRN-3472285 The complaint Mr A complains that Klarna Bank AB (publ) (Klarna) unfairly put missed payment markers on his credit file. He would like these removed, an apology and £200 compensation. . What happened The details of this complaint are well known to both parties so I won’t repeat... (2 pages)View decision -
Decision Reference DRN-3489145
14 Jun 2022 Insight Financial Associates Limited UpheldPensions and AnnuitiesDRN-3489145 The complaint Mr L says that Insight Financial Associates Limited gave him unsuitable advice to transfer his personal pension into a family pension trust (FPT). What happened Mr L met Insight a couple of times during October 2011, initially to discuss a group personal pension p... (11 pages)View decision -
Decision Reference DRN-3538886
14 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3538886 The complaint Ms C complains that HSBC UK Bank Plc have unfairly registered a default on her credit file. What happened Ms C had a credit card with HSBC. In August 2017, she became no longer in employment, so she rang HSBC to inform them of her change in circumstance. She says ... (6 pages)View decision -
Decision Reference DRN-3378543
14 Jun 2022 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3378543 The complaint Mr G complains that Sainsbury’s Bank Plc made mistakes when completing a balance transfer to his credit card. What happened In October 2021 Mr G used Sainsbury’s Bank’s online system to process a balance transfer to his credit card. But Mr M says the calculator he... (2 pages)View decision -
Decision Reference DRN-3474851
14 Jun 2022 Millennium Insurance Company Limited UpheldInsuranceDRN-3474851 The complaint Miss M complains about Millennium Insurance Company Limited’s (Millennium) handling of a claim made under her home insurance. What happened In September 2016, there was an escape of water in Miss M’s home. This caused significant damage. Miss M previously asked t... (5 pages)View decision -
Decision Reference DRN-3475055
14 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3475055 The complaint Mrs W complains about the way in which Barclays Bank UK PLC has responded to a claim she sought to make to recover money she paid to a third party using a card the bank issued to her. Mrs W is supported in bringing her complaint by her son, Mr W. To avoid confusio... (4 pages)View decision -
Decision Reference DRN-3495972
14 Jun 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3495972 The complaint Mr H complains Monzo Bank Ltd didn’t reimburse the money he lost when he was tricked into paying for an item he did not receive. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them all here. But briefly, both parties ... (4 pages)View decision -
Decision Reference DRN-3465049
14 Jun 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3465049 The complaint Mr K complains Monzo Bank Ltd didn’t reimburse the money he lost when he was tricked into paying for an item he did not receive. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them all here. But briefly, both parties ... (4 pages)View decision -
Decision Reference DRN-3540705
14 Jun 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3540705 The complaint Mrs N has complained about advice she received from Portal Financial Services LLP (‘Portal’) to switch a Group Personal Pension (‘GPP’) to a Self-Invested Personal Pension (‘SIPP’). The funds within the SIPP were then used to invest in several unregulated collecti... (9 pages)View decision
