We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120327 results
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Decision Reference DRN-3557702
8 Aug 2022 Barnett Waddingham LLP UpheldPensions and AnnuitiesDRN-3557702 The complaint Mr A complains about the delays, fees, additional tax and financial loss he says he suffered in connection with purchasing part of a commercial property through a Self-Invested Personal Pension (“SIPP”) set up by Barnett Waddingham LLP (“Barnett Waddingham”). Mr A... (4 pages)View decision -
Decision Reference DRN-3630641
8 Aug 2022 Barnett Waddingham LLP UpheldPensions and AnnuitiesDRN-3630641 The complaint Mr A complains about the delays, fees, and financial loss he says he suffered in connection with purchasing part of a commercial property through a Self-Invested Personal Pension (“SIPP”) set up by Barnett Waddingham LLP (“Barnett Waddingham”). Mr A’s brother has ... (4 pages)View decision -
Decision Reference DRN-3473846
8 Aug 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3473846 The complaint Mr B has complained that Shawbrook Bank Limited rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr B bought solar panels for his home in 2015. The purchase was funded by a loan from Shawbrook, and that business is ther... (3 pages)View decision -
Decision Reference DRN-3601077
8 Aug 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3601077 The complaint Mr B is unhappy Lloyds Bank PLC hasn’t refunded the money he lost to a scam. Mr B is represented by his brother in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments he has made as being made by Mr B himself. Background Bot... (6 pages)View decision -
Decision Reference DRN-3632481
8 Aug 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3632481 The complaint Mr I has complained HSBC UK Bank plc won’t refund £240 for two transactions he didn’t authorise. What happened In October 2019 Mr I noticed he’d been debited £240 for two transactions made through an online payment scheme (who I’ll call P) with his HSBC debit card... (3 pages)View decision -
Decision Reference DRN-3636142
8 Aug 2022 Trading 212 UK Limited UpheldInvestmentsDRN-3636142 The complaint Mr T has complained about the service he received from Trading 212 UK Limited. In particular he complains about the conflicting information he was given and that he was not provided with an adequate explanation on how the execution price he received was calculated... (2 pages)View decision -
Decision Reference DRN-3274086
8 Aug 2022 Think Money Limited UpheldBanking and PaymentsDRN-3274086 The complaint and what happened Mrs Y complains Think Money Limited won’t fully refund transactions she didn’t make or otherwise authorise. The full details of this complaint as well known to both parties, so I won’t repeat them in full here. Instead, I’ll recap the key points ... (3 pages)View decision -
Decision Reference DRN-3588262
8 Aug 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3588262 The complaint Mr B and Ms V have complained about poor customer service and delays by Barclays Bank UK Plc and its solicitors in relation to their mortgage application. To settle the complaint they want Barclays to compensate them for the stress and upset they were caused. What... (2 pages)View decision -
Decision Reference DRN-3635803
8 Aug 2022 Black Horse Limited UpheldConsumer CreditDRN-3635803 The complaint Mr O is unhappy with a car supplied under a hire purchase agreement provided by Black Horse Limited trading as Land Rover Financial Services. He says the car has had issues with a rattle since shortly after he got it What happened Mr O acquired a used car in Septe... (5 pages)View decision -
Decision Reference DRN-3635824
8 Aug 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3635824 The complaint Mr M is unhappy that Nationwide Building Society did not adequately protect his account from fraud, and that it then took an extended period for him to regain full use of his online banking. What happened On 13 November 2020 Mr M visited his local Nationwide branc... (2 pages)View decision
