Ombudsman decisions

Your search returned 125299 results

• Decision Reference DRN-3869691

  7 Feb 2023 Monzo Bank Ltd Upheld

  Banking and Payments
  DRN-3869691 The complaint Mr H is unhappy because Monzo Bank Ltd (Monzo) did not reimburse the money he transferred to a fraudster. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them all here. But briefly, Mr H says he bid for a tractor on a ... (4 pages)
  View decision

• Decision Reference DRN-3701925

  7 Feb 2023 OneSavings Bank Plc Upheld

  Mortgages
  DRN-3701925 The complaint Mrs G complains that One Savings Bank Plc (trading as Kent Reliance) made entries against her on fraud prevention databases after she made a mortgage application. What happened Mrs G applied for a mortgage via a broker in September 2016. As part of the application... (2 pages)
  View decision

• Decision Reference DRN-3950914

  7 Feb 2023 Barclays Bank UK PLC Upheld

  Mortgages
  DRN-3950914 The complaint This complaint is about a buy-to-let (BTL) mortgage Mr S holds with Barclays Bank UK Plc. He’s unhappy that Barclays delayed a rate switch by several months in 2020, and then later reported arrears on his credit file when payments weren’t made. The credit file was... (8 pages)
  View decision

• Decision Reference DRN-3682381

  7 Feb 2023 Gain Credit LLC Upheld

  Consumer Credit
  DRN-3682381 The complaint Mr W says (through a representative) Gain Credit LLC (trading as Drafty) gave him a line of credit which he couldn’t afford to repay. Mr W further says this facility put him into a ‘debt spiral’. What happened Mr W approached Drafty for a running credit facility i... (11 pages)
  View decision

• Decision Reference DRN-3860470

  7 Feb 2023 Shawbrook Bank Limited Upheld

  Consumer Credit
  DRN-3860470 The complaint Mr and Mrs P complain that Shawbrook Bank Limited declined their claim under sections 75 and 140A of the Consumer Credit Act 1974 (“the Act”) relating to their purchase of solar panels. Mr and Mrs P are represented in this case by a claims management company (“the... (8 pages)
  View decision

• Decision Reference DRN-3221731

  7 Feb 2023 Mitsubishi HC Capital UK Plc Upheld

  Consumer Credit
  DRN-3221731 The complaint Mr T has complained about the way Mitsubishi HC Capital UK Plc (“Mitsubishi”) has dealt with a claim he made under section 75 (s.75) of the Consumer Credit Act 1974 (“s.75”). What happened In April 2014 Mr T entered into a contract to purchase a solar panel system... (4 pages)
  View decision

• Decision Reference DRN-3950277

  7 Feb 2023 MotoNovo Finance Limited Upheld

  Consumer Credit
  DRN-3950277 The complaint Mr M complains about the quality of a car he acquired under a hire purchase agreement with MotoNovo Finance Limited (MotoNovo). What happened In November 2021, Mr M entered into a hire purchase agreement with MotoNovo to acquire a used car first registered in Febr... (6 pages)
  View decision

• Decision Reference DRN-3870977

  7 Feb 2023 Loans 2 Go Limited Upheld

  Consumer Credit
  DRN-3870977 The complaint Mr T complains about the way Loans 2 Go Limited (‘L2G’) administered his account with it. What happened L2G approved Mr T for a £250 loan in April 2021. The term of the loan was 18 months and the repayments were approximately £57 per month. Mr T complained that he... (5 pages)
  View decision

• Decision Reference DRN-3716753

  7 Feb 2023 LEBC Group Limited Upheld

  Investments
  DRN-3716753 The complaint The estate of Mr E (“the estate”) complains that LEBC Group Limited (“LEBC”) asked Mr E to complete the wrong paperwork in relation to an investment, resulting in him being left without life cover. What happened The late Mr E took investment advice from LEBC in ea... (5 pages)
  View decision

• Decision Reference DRN-3683335

  7 Feb 2023 D C Financial Limited Upheld

  Pensions and Annuities
  DRN-3683335 The complaint Mr C complains about the advice given by D C Financial Limited (‘DCFL’) to transfer the benefits he held in the British Steel Pension Scheme (‘BSPS’) and another small pension to a self-invested personal pension (‘SIPP’). The BSPS was a defined benefit (‘DB’) occu... (14 pages)
  View decision