We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3830247
6 Feb 2023 Carnegie Consumer Finance Limited UpheldConsumer CreditDRN-3830247 The complaint Mr P complains that Carnegie Consumer Finance Limited won’t reimburse him in respect of a training course that he financed using a fixed sum loan agreement it supplied. Mr P says the course provider “N” described the course in a way he feels was misleading and tha... (6 pages)View decision -
Decision Reference DRN-3821713
6 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3821713 The complaint Mrs N complains about how NewDay Ltd responded to a claim she made about a purchase on her credit card. What happened Mrs N bought tickets for a concert from a ticket agency (‘the supplier’) using her NewDay credit card. The concert was due to take place in August... (3 pages)View decision -
Decision Reference DRN-3945879
6 Feb 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3945879 The complaint Mrs P complains that Aviva Life & Pensions UK Limited didn’t comply with her instructions when she took benefits under her personal pension policy. What happened Mrs P had a ‘Guernsey GA Personal Pension’ policy with General Accident Life Services Limited (GA)... (7 pages)View decision -
Decision Reference DRN-3287195
6 Feb 2023 Quadros Financial Solutions Limited UpheldPensions and AnnuitiesDRN-3287195 The complaint Mr T complains that Quadros Financial Solutions Limited (“Quadros”) provided him with unsuitable advice that resulted in the transfer of some pension benefits to a new self-invested personal pension (“SIPP”) in July 2017. What happened Mr T has been assisted in ma... (5 pages)View decision -
Decision Reference DRN-3940895
6 Feb 2023 Allianz Insurance Plc UpheldInsuranceDRN-3940895 The complaint Mr R has complained about Allianz Insurance Plc’s decision to reject his claim under a Motor Trade Select insurance policy. What happened Mr R agreed to swap a vehicle he owned, which I’ll refer to as ‘vehicle M’, plus an additional amount in cash, for a van. He’d... (3 pages)View decision -
Decision Reference DRN-3795293
6 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3795293 The complaint Ms W is complaining about a three-year bond issued by Basset & Gold Plc (“B&G plc”). She says the bond (held in an individual savings account (“ISA”) wrapper) was mis-sold to her by Basset Gold Limited (“BG Ltd”), an appointed representative of Gallium Fun... (5 pages)View decision -
Decision Reference DRN-3725431
6 Feb 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3725431 The complaint Mr S is unhappy that Revolut Ltd won’t refund money he lost as a result of a third-party scam. What happened Mr S told us that in March 2022, he clicked a link on an advert which led to a website. He said someone then called him who passed his details on to an org... (5 pages)View decision -
Decision Reference DRN-3580926
6 Feb 2023 U K Insurance Limited UpheldInsuranceDRN-3580926 The complaint Mrs H complains U K Insurance Limited handled her residential buildings insurance claim poorly. Mrs H’s been represented by a loss assessor (LA) for her claim. For ease, in places I have referred to its actions as being her own. UKI’s had various agents involved i... (6 pages)View decision -
Decision Reference DRN-3874882
6 Feb 2023 Commsave Credit Union Limited UpheldConsumer CreditDRN-3874882 The complaint Mr W complains that Commsave Credit Union (“Commsave”) lent to him irresponsibly. What happened Mr W took out a series of loans with Commsave from January 2015 to October 2021. Some of these were regular unsecured loans, others were revolving credit arrangements w... (4 pages)View decision -
Decision Reference DRN-3948435
6 Feb 2023 Ageas Insurance Limited UpheldInsuranceDRN-3948435 The complaint Mr G complains about the value Ageas Insurance Limited offered for his car after he made a claim on his car insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them in detail here. Instead, I’ll focus on ... (2 pages)View decision
