We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3688651
7 Sep 2022 China Taiping Insurance (UK) Co Ltd UpheldInsuranceDRN-3688651 The complaint O, a limited company, complains China Taiping Insurance (UK) Co Ltd (China) have unfairly declined their claim for stolen items and voided the commercial combined policy. What happened The background of this complaint is well known to both parties and has been det... (2 pages)View decision -
Decision Reference DRN-3686420
7 Sep 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3686420 The complaint Mr C says HSBC UK Bank Plc, trading as first direct, incorrectly refused to refund a payment and raise a direct debit indemnity claim for him. What happened Mr C’s energy supplier incorrectly took a payment for £1,848.43 by direct debit on 16 November 2021 – he us... (3 pages)View decision -
Decision Reference DRN-3145921
7 Sep 2022 Succession Wealth Management Ltd UpheldPensions and AnnuitiesDRN-3145921 The complaint Mr M complains that Succession Wealth Management Ltd failed to manage his personal pension or carry out annual reviews. He says he paid charges for years without getting any service in return. What happened Mr M retired in May 2014. He had a meeting with his then ... (3 pages)View decision -
Decision Reference DRN-3571683
7 Sep 2022 A Shade Greener (Boilers) Llp UpheldConsumer CreditDRN-3571683 The complaint Mrs K is unhappy with how A Shade Greener (Boilers) LLP (ASG) carried out its obligations to maintain a boiler it supplied to her under a conditional sale agreement. What happened In 2014, Mrs K entered into a regulated conditional sale agreement with ASG for the ... (3 pages)View decision -
Decision Reference DRN-3664922
7 Sep 2022 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3664922 The complaint Mr D is unhappy with the response of Omni Capital Retail Finance (OCRF), following a claim against it under section 75 of the Consumer Credit Act 1974 (“the CCA”). What happened In 2018, Mr D was visited by a representative of a company I’ll call “S” to discuss pu... (5 pages)View decision -
Decision Reference DRN-3689727
7 Sep 2022 The Royal Bank of Scotland Plc UpheldConsumer CreditDRN-3689727 The complaint Mr M complains that The Royal Bank of Scotland Plc (RBS) refused to extend the term of his loan and reported adverse information on his credit file. What happened RBS agreed payment deferrals in respect of Mr M’s loan account from April – September 2020. A further... (4 pages)View decision -
Decision Reference DRN-3676420
7 Sep 2022 A Shade Greener (Boilers) Llp UpheldConsumer CreditDRN-3676420 The complaint Mr and Mrs L are unhappy with how A Shade Greener (Boilers) LLP (ASG) carried out its obligations to maintain a boiler it supplied to them under a conditional sale agreement. What happened In 2016, Mr and Mrs L entered into a regulated conditional sale agreement w... (5 pages)View decision -
Decision Reference DRN-3689515
7 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3689515 The complaint Ms S complains ITI Capital Limited (“ITI Capital”) didn’t administer her investment account properly and delayed the transfer of the account. What happened Ms S says ITI Capital is responsible for problems including delays setting up the account, problems with her... (5 pages)View decision -
Decision Reference DRN-3335175
7 Sep 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3335175 The complaint Ms G complains that ReAssure Limited failed to apply payments she’d made to her pension policy. What happened I’ve seen that Ms G has experienced a number of issues with her pension policy with ReAssure. I’m not going to refer to everything but, in summary and in ... (4 pages)View decision -
Decision Reference DRN-3335078
7 Sep 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3335078 The complaint Ms G is unhappy that she was locked out of on line access to her account with ReAssure Limited for several months and so was unable to view or manage her pension. She also received a P45 that contained inaccurate information about her employment status. What happe... (4 pages)View decision
