We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3462705
21 Jun 2022 UK Credit Limited UpheldConsumer CreditDRN-3462705 The complaint Mrs W complains about a guarantor loan provided to her by UK Credit Limited, trading as UK Credit, (“UK Credit”), which she says was unaffordable. Mrs W’s complaint has been brought to this Service on her behalf by a claims’ management company. But for ease, I sha... (10 pages)View decision -
Decision Reference DRN-3554979
21 Jun 2022 Logbook Money Limited UpheldConsumer CreditDRN-3554979 The complaint Mrs A has complained that Logbook Money Limited (“LBM”) was irresponsible to have agreed credit for her. What happened LBM provided Mrs A with a loan of £1,000 in August 2019. The total amount of £2,800, including interest and charges, was to be repaid in 78 weekl... (5 pages)View decision -
Decision Reference DRN-3489460
21 Jun 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3489460 The complaint Mr S complains National Westminster Bank Plc unfairly blocked his account and didn’t tell him why. He says this caused him embarrassment, inconvenience and he felt discriminated against. He wants compensation. What happened Mr S holds a current account with NatWes... (4 pages)View decision -
Decision Reference DRN-3544297
21 Jun 2022 Norrix Financial Services Limited UpheldPensions and AnnuitiesDRN-3544297 The complaint Mr J complains that Norrix Financial Services Limited gave him an unsuitable recommendation to transfer the deferred benefits in his occupational pension scheme (OPS) to a personal pension plan (PPP). He says this caused his pension benefits to be lower than they’... (8 pages)View decision -
Decision Reference DRN-3553868
21 Jun 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3553868 The complaint Miss G complains that Mitsubishi HC Capital UK Plc trading as Hitachi Personal Finance (“HPF”) has mishandled her claim under section 75 of the Consumer Credit Act 1974 for breach of contract and misrepresentation by a retailer. Miss G has ... (5 pages)View decision -
Decision Reference DRN-3533982
21 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3533982 The complaint Mrs S complains that HSBC UK Bank Plc changed the limits on her overdraft twice without justification. Mrs S also complains that HSBC did not comply with her requests on how she had to be contacted in relation to the complaint. What happened HSBC has sent to us so... (3 pages)View decision -
Decision Reference DRN-3541603
21 Jun 2022 Liverpool Victoria Financial Services Limited UpheldInsuranceDRN-3541603 The complaint Ms K complains about the decision by Liverpool Victoria Financial Services Limited (‘LV’) to decline her income protection claim that was in payment and cancel her policy from the start. What happened In September 2016, Ms K took out the policy through a financial... (5 pages)View decision -
Decision Reference DRN-3553535
21 Jun 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3553535 The complaint Mr A complains about the amount Haven Insurance Company Limited (Haven) paid in settlement of his claim after his car was written off, under his motor insurance policy. What happened Mr A contacted Haven in November 2021 to make a claim as he had been involved in ... (4 pages)View decision -
Decision Reference DRN-3116433
21 Jun 2022 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-3116433 The complaint Mrs P complains that Hargreaves Lansdown Asset Management Limited (HL) caused a delay to the transfer of her Self-Invested Personal Pension (SIPP) from another provider. She considers this caused her a financial loss. Mrs P also complains that HL delayed the trans... (6 pages)View decision -
Decision Reference DRN-3553660
21 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3553660 The complaint Miss M complains that Everyday Lending Limited trading as Everyday Loans (Everyday) lent her money on high cost loans that she couldn’t afford to repay, and that it intends to apply a refund in interest to a loan she has no complaint about. What happened Everyday ... (3 pages)View decision
