We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
-
Decision Reference DRN-3608884
5 Sep 2022 Elderbridge Limited UpheldConsumer CreditDRN-3608884 The complaint Mr and Mrs M complain about Elderbridge Limited’s actions when locating payments made towards their loan. What happened Mr and Mrs M took out a loan for around £90,000 in 2008. In January 2016, the loan was transferred to Elderbridge. Mr and Mrs M fell into arrear... (3 pages)View decision -
Decision Reference DRN-3400795
5 Sep 2022 Embark Investment Services Limited UpheldPensions and AnnuitiesDRN-3400795 The complaint Mr H complains that Embark Investment Services Limited trading as Stocktrade (“Embark”) failed to transfer his pension savings to another provider in a timely manner. What happened Mr H held pension savings in a self-invested pension plan (“SIPP”). The administrat... (4 pages)View decision -
Decision Reference DRN-3682421
5 Sep 2022 National House-Building Council UpheldInsuranceDRN-3682421 The complaint Mrs A and Mr D complain that National House-Building Council (“NHBC”) unfairly declined a claim they made under their new home structural warranty. Mrs A has primarily dealt with things, so for simplicity I’ll refer to her only. What happened The circumstances of ... (4 pages)View decision -
Decision Reference DRN-3664672
5 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3664672 Complaint Mrs P complains that Barclays Bank UK Plc (“Barclays”) unfairly refused to refund a debit card transaction which she says she never authorised. Background In March 2021, Mrs P contacted Barclays about a £600 debit card payment made via a well- known third-party paymen... (6 pages)View decision -
Decision Reference DRN-3658311
5 Sep 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3658311 The complaint Ms B complains about Domestic & General Insurance Plc (DGI) and their decision to place her on an insurance plan that didn’t qualify her to accrue SmartCare (SC) reward points, leading her to believe she’d lost access to the points she had accrued historically... (3 pages)View decision -
Decision Reference DRN-3616348
5 Sep 2022 Lendable Ltd UpheldConsumer CreditDRN-3616348 Complaint Mrs H has complained that Lendable Ltd (“Lendable”) irresponsibly lent to her. Background Lendable provided Mrs H with a loan for £5,000.00 in September 2019. This loan had an APR of 28.84% and a 36-month term. This meant the total amount repayable of £7,275.58, which... (4 pages)View decision -
Decision Reference DRN-3674682
5 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3674682 Complaint Miss B is unhappy with what Barclays Bank UK PLC (trading as “Barclaycard”) has agreed to do to put things right as a result of incorrectly closing her credit card account. Background In December 2021, Barclaycard incorrectly placed a deceased marker on Miss B’s credi... (2 pages)View decision -
Decision Reference DRN-3650323
5 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3650323 Complaint Mr O has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loans were unaffordable and were therefore irresponsibly lent to him. Background Everyday Loans initially provided Mr O with a first loan for £... (3 pages)View decision -
Decision Reference DRN-3607964
5 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3607964 Complaint Ms B has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says that the loans were unaffordable and so shouldn’t have been provided to her. Background Everyday Loans initially provided Ms B with a first loan f... (3 pages)View decision -
Decision Reference DRN-3603733
4 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3603733 The complaint Mr N complains that Revolut Ltd restricted access to his account and won’t release his funds. He’d like his funds returned and compensation for the impact on him. What happened Mr N had an account with Revolut. On 4 August 2020 Revolut received a fraud report from... (3 pages)View decision
