We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3666768
1 Sep 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3666768 The complaint Ms B complains that two loans were lent to her by Evergreen Finance London Limited, trading as MoneyBoat.co.uk, when she could not afford them. And Ms B complains that before pursuing her through the Courts for the debt on loan 2 MoneyBoat ought to have done more.... (8 pages)View decision -
Decision Reference DRN-3451343
1 Sep 2022 Scottish Friendly Assurance Society Limited UpheldInsuranceDRN-3451343 The complaint Ms A complains that Scottish Friendly Assurance Society Limited (“SFAS”) unfairly continued to charge premiums for her income protection policy during its final year when she wouldn’t have been able to claim due to a 52-week deferral period. What happened Ms A hel... (2 pages)View decision -
Decision Reference DRN-3675924
1 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3675924 The complaint Mrs T is complaining about the way Barclays Bank UK PLC handled a chargeback claim she made on her Barclays credit card (Barclaycard). What happened In September 2019 Mrs T paid a £300 deposit for a trip for her daughter and daughter’s partner. She paid the deposi... (4 pages)View decision -
Decision Reference DRN-3481784
1 Sep 2022 Vitality Health Limited UpheldInsuranceDRN-3481784 The complaint Ms D and X have complained that Vitality Health Limited (‘Vitality’) failed to pay for treatment X needed. What happened Ms D and X have private medical insurance, underwritten by Vitality. In March 2021, X was referred to a consultant by his GP for a consultation... (3 pages)View decision -
Decision Reference DRN-3678659
1 Sep 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3678659 The complaint Mr F complains that HSBC UK Bank Plc closed his account without giving him the required notice. What happened Mr F had a basic bank account with HSBC. On 19 October 2021, HSBC wrote to Mr F to tell him it was closing his account. The account closed soon after. Mr ... (4 pages)View decision -
Decision Reference DRN-3576216
1 Sep 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3576216 The complaint Mrs S complains that Monzo Bank Ltd won’t reimburse payments sent from her account which she didn’t authorise. What happened The full details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll recap the key points an... (3 pages)View decision -
Decision Reference DRN-3630158
1 Sep 2022 NCO Europe Limited UpheldConsumer CreditDRN-3630158 The complaint Mrs B complains that NCO Europe Limited unfairly terminated her credit card agreement and recorded a default on her credit file. What happened Mrs B originally took out a credit card with a business I’ll refer to as V. The credit card debt was later sold to anoth... (2 pages)View decision -
Decision Reference DRN-3661168
1 Sep 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3661168 The complaint Miss G complains about how Mercedes-Benz Financial Services UK Limited trading as Mercedes-Benz Finance (MBFS) handled the end of her hire purchase agreement. What happened Miss G entered into a hire purchase agreement for a new vehicle with MBFS in March 2018. Th... (4 pages)View decision -
Decision Reference DRN-3678326
1 Sep 2022 Dibben Consultants Ltd UpheldInsuranceDRN-3678326 The complaint Mr B, on behalf of J, complains that Dibben Consultants Ltd (“Dibben”) took out a public liability insurance policy with Company A at the time of renewal without his consent. Any reference to J or Dibben includes any representatives or agents. What happened The ba... (2 pages)View decision -
Decision Reference DRN-3678949
1 Sep 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3678949 The complaint Mr M has complained about the support he received from Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF) when he was in financial hardship. When I refer to what Mr M and BPF have said or did it should also be taken to include things s... (7 pages)View decision
