We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3548265
20 Jun 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3548265 The complaint Mr and Mrs S said that they had been extremely distressed by incorrect information given to them by Barclays Bank UK PLC, and they’d lost confidence that their mortgage was being properly managed. They wanted Barclays to reduce their mortgage, as it had offered to... (5 pages)View decision -
Decision Reference DRN-3511495
20 Jun 2022 My Policy Ltd UpheldInsuranceDRN-3511495 The complaint Miss B complains that My Policy Ltd (My Policy) unfairly cancelled her motor insurance policy. There are several parties and representatives of My Policy involved throughout the complaint but for the purposes of this complaint I’m only going to refer to My Policy.... (3 pages)View decision -
Decision Reference DRN-3551198
20 Jun 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3551198 The complaint Mr and Mrs S complain that Santander UK Plc restricted their account unfairly and they discriminated against Mr S due to his age. What happened Mr S visited a branch of Santander to make a large cash withdrawal, which he says he’s regularly made every three months... (5 pages)View decision -
Decision Reference DRN-3548045
20 Jun 2022 Central Trust Limited UpheldMortgagesDRN-3548045 The complaint Mr and Mrs W complain about a second charge loan they have with Central Trust Limited. They’re unhappy about the amount they have been charged in interest on the loan and they believe they should have been charged a lower rate. A separate Ombudsman’s decision has ... (3 pages)View decision -
Decision Reference DRN-3328424
20 Jun 2022 One Call Claims Limited UpheldClaims ManagementDRN-3328424 The complaint Mr T complains One Call Claims Limited previously trading as Commercial Legal (OCC) have asked him to pay hire car charges following an accident. And a county court judgement (CCJ) was made against him without his knowledge. What happened In December 2018, Mr T’s ... (5 pages)View decision -
Decision Reference DRN-3551101
20 Jun 2022 TM Advances Limited UpheldConsumer CreditDRN-3551101 The complaint Mr B complains that three loans he took out with TM Advances Ltd were unaffordable and should not have been provided. What happened Mr B has a professional representative in bringing this complaint, but for clarity I’ll refer to their representations as his own. M... (4 pages)View decision -
Decision Reference DRN-3363634
20 Jun 2022 Standard Life Savings Limited UpheldPensions and AnnuitiesDRN-3363634 The complaint Mrs P complains that Standard Life Savings Limited (SL) incorrectly advised her that only part of her Self-Invested Personal Pension (SIPP) investment would have to be encashed after she removed her Independent financial Adviser (IFA) as her servicing agent on the... (6 pages)View decision -
Decision Reference DRN-3551432
20 Jun 2022 Cynergy Bank Limited UpheldBanking and PaymentsDRN-3551432 The complaint Miss W complains that Cynergy Bank Limited didn’t resolve her difficulties with using the authenticator app as quickly as they could have, and this caused her inconvenience. What happened Miss W opened an account with Cynergy in February 2021. In March they update... (2 pages)View decision -
Decision Reference DRN-3426047
20 Jun 2022 Paratus AMC Limited UpheldMortgagesDRN-3426047 The complaint Mr and Mrs O complain about their mortgage with Paratus AMC Limited trading as Foundation Home Loans. They say it has added excessive legal fees to their balance. What happened Mr and Mrs O took out an interest only mortgage with Foundation’s predecessor company i... (10 pages)View decision -
Decision Reference DRN-3544678
20 Jun 2022 RiskAlliance Limited UpheldInsuranceDRN-3544678 The complaint Mr B is unhappy with the way RiskAlliance Limited Plc (“RA”) arranged his buildings insurance policy. What happened Mr B has arranged buildings insurance for his property using an intermediary, RA, for a number of years. In September 2019, Mr B renewed the polic... (4 pages)View decision
