We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3650617
2 Sep 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3650617 The complaint Mr W complains about the quality of a van he has been financing through an agreement with MotoNovo Finance Limited (“MotoNovo”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on gi... (3 pages)View decision -
Decision Reference DRN-3650752
2 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3650752 The complaint Mrs D complained because Barclays Bank UK PLC refused to refund her for two disputed payments sent to her granddaughter’s university overseas. She wants compensation for the distress and inconvenience, and cost of phone calls abroad. What happened Mrs D wanted to ... (5 pages)View decision -
Decision Reference DRN-3678957
2 Sep 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3678957 The complaint Mr and Mrs N complain that Mark & Spencer Financial Services Plc (M&S) are responsible for financial losses they suffered because of funds, that were intended to be credited to their joint account, being credited to a third-party foreign currency account. ... (5 pages)View decision -
Decision Reference DRN-3648105
2 Sep 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3648105 The complaint Mr and Mrs S say Lloyds Bank PLC allowed a third-party to re-instate a cancelled direct debit and collect an unauthorised payment for £100.88. What happened Mr S cancelled his direct debit on 12 April 2021 due to an ongoing dispute with his utility provider, but i... (3 pages)View decision -
Decision Reference DRN-3672782
2 Sep 2022 Yorkshire Building Society UpheldMortgagesDRN-3672782 The complaint Miss M complains that after she made overpayments to her mortgage in 2020 that her contractual monthly payments (“CMP”) were reduced by Yorkshire Building Society in its annual review in 2021. Miss M says that she has been penalised covertly. Her understanding was... (4 pages)View decision -
Decision Reference DRN-3633946
2 Sep 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3633946 Complaint Mr M has complained that Ikano Bank AB (publ) (“Ikano”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr M bought solar panels for his home in April 2017. The purchase was funded by a loan from Ikano, and that business is t... (3 pages)View decision -
Decision Reference DRN-3649363
2 Sep 2022 Insurance Factory Ltd UpheldInsuranceDRN-3649363 The complaint Mr C complains that Insurance Factory Ltd cancelled his motor insurance policy. What happened Mr C took out a telematics policy through Insurance Factory. Insurance Factory said the telematics device had recorded excessive speed. And so it said it cancelled the po... (3 pages)View decision -
Decision Reference DRN-3445051
2 Sep 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3445051 The complaint Mr S complains that when he checked his credit file in February 2021 that Barclays Bank UK PLC had registered 6 markers on his account which he was unaware of, and Barclays hadn’t made sufficient effort to contact him. Mr S wants his credit file rectified as he an... (4 pages)View decision -
Decision Reference DRN-3667683
2 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3667683 The complaint Mr M, through his representative complains that Morses Club PLC lent to him irresponsibly. What happened Mr M was approved for five loans and using Morses’ information here is a brief loan table. Loan Start Date End Date Capital Amount Interest amount Term Repayme... (5 pages)View decision -
Decision Reference DRN-3672351
2 Sep 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3672351 The complaint Mr R complains about account fees which have been applied by Santander UK Plc and not paying him any cashback. What happened Mr R holds a bank account with Santander and says they started charging an account fee when his account has always been free. And, he says ... (3 pages)View decision
