We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3540008
20 Jun 2022 RAC Insurance Limited UpheldInsuranceDRN-3540008 The complaint Mr S (a solicitor) represents Ms A and Mr C in this complaint against RAC Insurance Limited. They complain that RAC will only pay an hourly rate of £120 + VAT for Mr S to act in Mr C’s employment claim. Cover is provided under a Family Legal Protection policy. RAC... (3 pages)View decision -
Decision Reference DRN-3473549
20 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3473549 The complaint Mr C has complained that NewDay Ltd trading as Marbles and Aqua irresponsibly lent to him. What happened Mr C opened a credit card account with NewDay (trading as Aqua) in October 2015. His credit limit was initially £300. In July 2016 his credit limit was increas... (3 pages)View decision -
Decision Reference DRN-3268532
20 Jun 2022 Sterling Wealth Ltd UpheldPensions and AnnuitiesDRN-3268532 The complaint Mrs H complains about the advice given by Sterling Wealth Ltd (Sterling) trading via it’s appointed representative PH7 Wealth Management (PH7) to transfer the benefits from her defined-benefit (DB) occupational pension scheme to a self-invested personal pension (S... (7 pages)View decision -
Decision Reference DRN-3372958
20 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3372958 The complaint Ms W complains about Barclays Bank UK Plc (Barclays). Her complaint is about Barclays allowing her husband to close their joint account, with her knowledge or agreement – when they refused her request to close the account. What happened Ms W was in an abusive rela... (4 pages)View decision -
Decision Reference DRN-3442444
20 Jun 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3442444 The complaint Mr R complains that Monzo Bank Ltd stopped him from making payments for cryptocurrency. He is also unhappy with the waiting times when trying to contact the bank. What happened Mr R says he opened an account with Monzo in July 2021 in orde... (3 pages)View decision -
Decision Reference DRN-3551084
20 Jun 2022 Barclays Bank UK PLC UpheldPensions and AnnuitiesDRN-3551084 The complaint Mr S has complained about Barclays Bank UK PLC’s handling of his self-invested personal pension (SIPP). What happened In January 2011 Barclays advised Mr S to transfer funds from an existing SIPP into another fund which is provided and administered by a company I’... (5 pages)View decision -
Decision Reference DRN-3538885
20 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3538885 The complaint Miss D has complained that HSBC UK Bank Plc (“HSBC”) acted unfairly by allowing her to go into unarranged overdraft which was unmanageable. She would like a refund of the charges and interest applied when she was in unarranged overdraft. What happened Over a short... (2 pages)View decision -
Decision Reference DRN-3542890
20 Jun 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3542890 The complaint Mrs B and Mr T complain because Union Reiseversicherung AG (‘URV’) hasn’t paid their travel insurance claim in full. What happened Mrs B and Mr T bought a ‘Platinum’ branded annual travel insurance policy in January 2020. The policy was provided by URV. Mrs B and ... (5 pages)View decision -
Decision Reference DRN-3549603
20 Jun 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3549603 Complaint Mr W has complained that Loans 2 Go Limited (“L2G”) provided him with unaffordable loans. He says proportionate checks would have shown L2G he’d be unable to repay these loans. Background L2G provided Mr W with two loans for £400 and £250 in November 2018 and November... (4 pages)View decision -
Decision Reference DRN-3549601
20 Jun 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3549601 Complaint Mr B says Loans 2 Go Limited (“L2G”) irresponsibly lent to him. He says that the loans were unaffordable for him and so he should have been provided with them in the first place. Background This complaint is about ten loans that L2G provided to Mr B from May 2016 onwa... (3 pages)View decision
