We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3947780
6 Feb 2023 Assurant General Insurance Limited UpheldInsuranceDRN-3947780 The complaint Mr and Mrs W have complained that Assurant General Insurance Limited deemed Mrs W’s phone to be beyond economical repair and replaced it with a reconditioned phone without discussing it with her. What happened Mr and Mrs W held mobile phone insurance with Assurant... (4 pages)View decision -
Decision Reference DRN-3944210
6 Feb 2023 Rentokil Insurance Limited UpheldInsuranceDRN-3944210 The complaint Mrs H and Mr H complain about Rentokil Insurance Limited (RIL) and the length of time their claim has taken to progress. They also complain about the standard of the repairs that have been completed. Mr H has acted as the main representative during the complaint p... (5 pages)View decision -
Decision Reference DRN-3781114
6 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3781114 The complaint Mr S is complaining that he was mis-sold a bond by Basset Gold Limited (“BG Ltd”), an appointed representative of Gallium Fund Solutions Limited (“Gallium”). He says he was told the bond was secure, low risk and spread over a variety of investments. He also says t... (5 pages)View decision -
Decision Reference DRN-3947608
6 Feb 2023 Equifax Limited UpheldConsumer CreditDRN-3947608 The complaint Mr S complains EQUIFAX LIMITED (“Equifax”) cancelled his subscription without any warning and that it didn’t always adjust its communications for him. What happened I previously issued a provisional decision on this case. I intended to come to a different outcome ... (2 pages)View decision -
Decision Reference DRN-3904623
6 Feb 2023 Motorplus Limited UpheldInsuranceDRN-3904623 The complaint Mr C complains that Motorplus Limited didn’t log his claim on his motor insurance policy. He wants it to pay for his car repair. What happened Mr C called his insurer’s claims handler, Motorplus, to notify it of a damaged wingmirror on his car as required by his p... (2 pages)View decision -
Decision Reference DRN-3853041
6 Feb 2023 esure Insurance Limited UpheldInsuranceDRN-3853041 The complaint Mr S complains about the settlement esure Insurance Limited paid him for the total loss of his car after he made a claim on his motor insurance policy. What happened Mr S’s car was declared a total loss and esure offered him £7,233 in settlement of his claim. It ... (2 pages)View decision -
Decision Reference DRN-3945033
6 Feb 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3945033 The complaint Miss F and Mr S complain that Royal & Sun Alliance Insurance Limited declined a claim for their dog’s treatment for investigation of allergies in May 2022, as they said it was a pre- existing condition. Miss F and Mr S disagree and want their claim to be paid.... (6 pages)View decision -
Decision Reference DRN-3947211
6 Feb 2023 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsuranceDRN-3947211 The complaint Mr K is unhappy with the way in which Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. has handled a claim made under his travel insurance policy. What happened Mr K had the benefit of a travel insurance policy underwritten by Mapfre (‘the p... (3 pages)View decision -
Decision Reference DRN-3893442
6 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3893442 The complaint The trustees of a trust, which I’ll refer to as M, complain about Barclays Bank UK PLC closing M’s account without notice and about the time taken to sort things out. What happened The circumstances of this complaint are familiar to both parties, so I won’t repeat... (3 pages)View decision -
Decision Reference DRN-3893430
6 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3893430 The complaint The trustees of a trust, which I’ll refer to as L, complain about Barclays Bank UK PLC closing L’s account without notice and about the time taken to sort things out. What happened The circumstances of this complaint are familiar to both parties, so I won’t repeat... (3 pages)View decision
