We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3801353
3 Feb 2023 Inter Partner Assistance SA UpheldInsuranceDRN-3801353 The complaint Mrs and Mr T complain about Inter Partner Assistance SA’s (IPA) settlement of their travel insurance claim. My references to IPA include its claim handler agent. What happened Mrs and Mr T had travel insurance through a bank account, IPA was the insurer. Mrs and M... (2 pages)View decision -
Decision Reference DRN-3767556
3 Feb 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3767556 The complaint Mrs B has complained that Casualty & General Insurance Company (Europe) Limited (“C&G”) has declined to make payment in full for treatment for her dog. What happened The background to this complaint is well known to both parties so I won’t repeat it her in... (2 pages)View decision -
Decision Reference DRN-3945476
3 Feb 2023 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-3945476 The complaint Mr K complains that a business Wesleyan Assurance Society (Wesleyan) is responsible for, provided unsuitable advice to take out a Stakeholder pension. He says instead he should've been advised to look at his options within his employer's scheme and take ... (6 pages)View decision -
Decision Reference DRN-3944803
3 Feb 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3944803 The complaint Mr W complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (45 pages)View decision -
Decision Reference DRN-3815722
3 Feb 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3815722 The complaint Mr J complains about how Sainsbury's Bank Plc (“Sainsbury’s”) dealt with his financial difficulties and that it reported his account as being in default. What happened In 2021, Mr J got in touch with a debt charity to help him with his financial difficulties.... (3 pages)View decision -
Decision Reference DRN-3358533
3 Feb 2023 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3358533 The complaint Mr B complains about St. James’s Place Wealth Management Plc (SJP) as he says their admin centre were inactive after his adviser stepped down. What happened Mr B’s financial adviser worked for a firm which was an appointed representative of SJP. SJP are responsibl... (3 pages)View decision -
Decision Reference DRN-3833510
3 Feb 2023 QIC Europe Ltd UpheldInsuranceDRN-3833510 The complaint Mrs H and Mr H complain about QIC Europe Ltd (“QIC”) for declining their claim for the roof of their garage, which was damaged during storm conditions. They want QIC to reimburse the costs that they have incurred in replacing the garage roof. What happened Mrs H a... (3 pages)View decision -
Decision Reference DRN-3887926
3 Feb 2023 Tandem Motor Finance Limited UpheldConsumer CreditDRN-3887926 The complaint Mr M complains that Tandem Motor Finance Limited (“Tandem”), trading as Oplo CF Ltd irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In November 2016, Mr M acquired a used car financed by a hire purchase agreement from... (3 pages)View decision -
Decision Reference DRN-3945349
3 Feb 2023 Bank Of Baroda (UK) Limited UpheldBanking and PaymentsDRN-3945349 The complaint Mr H, via a representative, has complained that Bank of Baroda (UK) Limited (“Bank of Baroda”) took too long to update the account holders on an account he has. What happened After the complaint was referred to the Financial Ombudsman, Bank of Baroda agreed to pay... (3 pages)View decision -
Decision Reference DRN-3817142
3 Feb 2023 Klarna Bank AB (publ) UpheldConsumer CreditDRN-3817142 The complaint Mr S complains about the service he received from Klarna Bank AB (publ) (“Klarna”) when he purchased a television. He says it failed to make clear its repayment process, and as a result it’s unfairly charged him late payment fees and affected his credit rating. Wh... (4 pages)View decision
