We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3554517
1 Jul 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3554517 Complaint Miss K is unhappy that Santander UK Plc (“Santander”) recorded a fraud prevention marker against her. Background In June 2019, Miss K’s account received a payment of £5,000.00 from a third-party. Santander immediately placed a block on Miss K’s account and asked her t... (3 pages)View decision -
Decision Reference DRN-3570804
1 Jul 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3570804 The complaint Mr Z complains Fairmead Insurance Limited have unfairly declined his buildings insurance claim. All references to Fairmead also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again h... (2 pages)View decision -
Decision Reference DRN-3558343
1 Jul 2022 Tesco Personal Finance PLC UpheldConsumer CreditDRN-3558343 Complaint Mrs S has complained that Tesco Personal Finance PLC (trading as “Tesco Bank”) provided her with an unaffordable loan. She says that she was already £30,000.00 in debt at the time of the application and proportionate checks would have shown this as well as the fact th... (5 pages)View decision -
Decision Reference DRN-3572633
30 Jun 2022 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-3572633 The complaint Mr K complained about the advice he received from Wesleyan Assurance Society (“Wesleyan”) to take out a free-standing additional voluntary contribution (FSAVC) plan. He says if he’d been given adequate information during the sale about his options, he would have b... (8 pages)View decision -
Decision Reference DRN-3571532
30 Jun 2022 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-3571532 The complaint Mr W complained about the advice he received from Wesleyan Assurance Society (“Wesleyan”) to take out two free-standing additional voluntary contribution (FSAVC) plans. He says if he’d been given adequate information during the sale about his options, he would hav... (6 pages)View decision -
Decision Reference DRN-3571956
30 Jun 2022 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-3571956 The complaint Mr R complained about the advice he received from Wesleyan Assurance Society (“Wesleyan”) to take out a free-standing additional voluntary contribution (FSAVC) plan. He says if he’d been given adequate information during the sale about his options, he would have b... (9 pages)View decision -
Decision Reference DRN-3572067
30 Jun 2022 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-3572067 The complaint Mr M complained about the advice he received from Wesleyan Assurance Society (“Wesleyan”) to take out a free-standing additional voluntary contribution (FSAVC) plan. He says if he’d been given adequate information during the sale about his options, he would have b... (7 pages)View decision -
Decision Reference DRN-3572549
30 Jun 2022 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-3572549 The complaint Mr S complained about the advice he received from Wesleyan Assurance Society (“Wesleyan”) to take out a free-standing additional voluntary contribution (FSAVC) plan. He says if he’d been given adequate information during the sale about his options, he would have b... (7 pages)View decision -
Decision Reference DRN-3518786
30 Jun 2022 Kellands (Gloucester) Limited UpheldPensions and AnnuitiesDRN-3518786 The complaint Miss W complains about the financial loss she says she suffered because of the delay in completing the transfer of her Occupational Pension Scheme (OPS) benefits into a self- invested personal pension (SIPP). She says the delay meant that Kellands (Gloucester) Lim... (11 pages)View decision -
Decision Reference DRN-3304571
30 Jun 2022 Gaudi Regulated Services Limited UpheldPensions and AnnuitiesDRN-3304571 The complaint Mr N took out a self-invested personal pension (SIPP) with SVS which is administered by Gaudi Regulated Services Ltd (Gaudi). Mr N’s pension has lost all or most of its value and Mr N says Gaudi did not carry out proper checks on the adviser before accepting his ... (14 pages)View decision
