We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
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Decision Reference DRN-3562036
27 Jun 2022 CMC Markets UK plc UpheldInvestmentsDRN-3562036 The complaint Mr N complains about the cash oil positions in his Contracts for Difference account held with CMC Markets UK plc. He says when the market went into negative pricing, they made the decision to rebase his holdings to a December futures contract causing him significa... (7 pages)View decision -
Decision Reference DRN-3556020
27 Jun 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3556020 The complaint Mr H’s complaint is about his with profits annuity with The Prudential Assurance Company Limited (Prudential). He’s also raised a number of administration or service issues. What happened I issued a provisional decision on 21 March 2022. In it I set out in detail ... (11 pages)View decision -
Decision Reference DRN-3503545
25 Jun 2022 Amtrust Europe Limited UpheldInsuranceDRN-3503545 The complaint Miss R complains that AmTrust Europe Limited (Amtrust) caused further damage to her sofas and a chair after she claimed under her furniture protection policy. What happened Briefly, Miss R had a furniture protection policy with Amtrust which provided accidental da... (4 pages)View decision -
Decision Reference DRN-2927728
24 Jun 2022 Bamboo Limited UpheldConsumer CreditDRN-2927728 The complaint Mr S complains that Bamboo Limited irresponsibly provided him with a loan that was unaffordable. What happened Mr S was given a single loan by Bamboo. The main loan details are as follows: Date taken Loan amount Number of monthly instalments Typical monthly repaym... (4 pages)View decision -
Decision Reference DRN-3561964
24 Jun 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3561964 The complaint Mr H complains that Marks & Spencer Financial Services plc refuses to refund payments he made to a binary options investment scam. What happened Around April 2018 Mr H saw an online article about investing in Cryptocurrency with a company called Golden Market... (8 pages)View decision -
Decision Reference DRN-3157495
24 Jun 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3157495 The complaint Miss H complains that Tesco Personal Finance PLC (trading as Tesco Bank) refuses to refund payments she made to a binary options investment scammer. What happened Miss H was searching for investment opportunities online and was telephoned by a representative of CF... (5 pages)View decision -
Decision Reference DRN-3554030
24 Jun 2022 Payment Protection Services Ltd UpheldClaims ManagementDRN-3554030 The complaint Mr L’s complained that Payment Protection Services Ltd, trading as Payment Protection Scotland (“PPS”) haven’t kept him up to date on a claim they made on his behalf for a refund of mis-sold payment protection insurance (PPI). What happened In 2019, Mr L asked PPS... (3 pages)View decision -
Decision Reference DRN-3520730
24 Jun 2022 Aviva Insurance Limited UpheldInsuranceDRN-3520730 The complaint D complains about how Aviva Insurance Limited handled its claim on its commercial property insurance policy. Ms C has brought this complaint on behalf of D. What happened Ms C is a director of D. D has commercial property insurance with Aviva for its premises. In ... (3 pages)View decision -
Decision Reference DRN-3537492
24 Jun 2022 Society of Lloyd's UpheldInsuranceDRN-3537492 The complaint Mrs B’s complaint is about the handling of a claim under her Landlord and Tenant insurance policy with certain underwriters at Society of Lloyd's. What happened I issued a provisional decision on this matter in May 2022, the main parts of which are copied bel... (8 pages)View decision -
Decision Reference DRN-3495576
24 Jun 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3495576 The complaint Mr M complains that Santander UK Plc failed to refund several transactions that he didn’t recognise. What happened Mr M explained that he noticed a large number of transactions to an online gaming merchant I’ll refer to as J. Mr M didn’t recognise those payments a... (3 pages)View decision
