We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3588341
25 Aug 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3588341 The complaint Mr T complains Barclays closed his account without notice. Mr T would like a reason and the account reinstated. Mr T suffered losses as a result of the closure. He would like compensation. What happened Mr T had an account with Barclays. The account included a Tec... (4 pages)View decision -
Decision Reference DRN-3668671
25 Aug 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3668671 The complaint Ms W has complained that HSBC UK Bank Plc was irresponsible when it provided her with a credit card in 2016. What happened HSBC opened a credit card account for Ms W in July 2016 with a credit limit of £5,500. This type of credit was an open-ended or running accou... (5 pages)View decision -
Decision Reference DRN-3506175
25 Aug 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3506175 The complaint Mr and Mrs M are unhappy that they haven’t been able to successfully make payments from their account with The Royal Bank of Scotland Plc (“RBS”). What happened In October and November 2020 Mr and Mrs M tried to make payments to Mrs M’s credit card using the debit... (2 pages)View decision -
Decision Reference DRN-3478493
25 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3478493 The complaint Miss S complains that NewDay Ltd (“NewDay”), trading as Aqua, irresponsibly granted her credit that she couldn’t afford to repay. What happened NewDay approved a credit card application for Miss S in August 2016. They initially provided a credit limit of £300 but... (3 pages)View decision -
Decision Reference DRN-3471196
25 Aug 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3471196 The complaint Mr B complains that NewDay Ltd (“NewDay”), trading as Aqua, irresponsibly granted him credit that he couldn’t afford to repay. What happened NewDay approved a credit card application for Mr B in September 2019. They initially provided a credit limit of £900 but in... (2 pages)View decision -
Decision Reference DRN-3599220
25 Aug 2022 Aviva Insurance Limited UpheldInsuranceDRN-3599220 The complaint Ms M complains about Aviva Insurance Limited (Aviva) declining a claim under her home insurance policy, for damage from a leak at her property. References to Aviva include their agents who provide services and deal with claims under the policy. What happened In Ma... (4 pages)View decision -
Decision Reference DRN-3534900
25 Aug 2022 First Data Europe Limited UpheldBanking and PaymentsDRN-3534900 The complaint T, a limited company, complains that it has been charged fees for not being PCI-DSS compliant by First Data Europe Limited trading as Clover, despite trying to send proof of compliance. Miss V, a company secretary of T, brings the complaint on its behalf. What hap... (2 pages)View decision -
Decision Reference DRN-3668184
25 Aug 2022 Sainsbury's Bank Plc UpheldConsumer CreditDRN-3668184 The complaint Mrs C is unhappy that Sainsbury’s Bank Plc have applied a default on her credit file following a missed payment on her fixed sum loan agreement. The complaint has been brought to our service by a solicitor on behalf of Mrs C. For ease of reading, I’ll refer to all... (9 pages)View decision -
Decision Reference DRN-3652432
25 Aug 2022 Aviva Insurance Limited UpheldInsuranceDRN-3652432 The complaint Mr M complains Aviva Insurance Limited (Aviva) caused delays to the settlement of his claim on his motor insurance policy and caused additional damage to his campervan. There are several parties and representatives of Aviva involved throughout the complaint but fo... (3 pages)View decision -
Decision Reference DRN-3551930
25 Aug 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3551930 The complaint Mr V complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim he made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says were misrepresented to him by the supplier. What happened In or around... (7 pages)View decision
