We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
-
Decision Reference DRN-3560500
24 Jun 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3560500 The complaint Ms H complains about how Volkswagen Financial Services (UK) Limited (VWFS) handled matters when she experienced financial difficulty. What happened In June 2017, Ms H entered into a 48 month personal contract purchase (PCP) agreement for ... (4 pages)View decision -
Decision Reference DRN-3550460
24 Jun 2022 Covea Insurance plc UpheldInsuranceDRN-3550460 The complaint The estate of Mr F complains about Covea Insurance Plc’s decision to reject a claim under an Accidental Death Benefit Insurance Policy. What happened Mr F was driving a car when he was involved in a fatal road traffic collision. His estate made a claim but Covea r... (3 pages)View decision -
Decision Reference DRN-3555001
24 Jun 2022 Calpe Insurance Company Limited UpheldInsuranceDRN-3555001 The complaint Mr B complains that Calpe Insurance Company Limited (“Calpe”) declined a claim under his motor insurance policy. What happened Mr B had a motor insurance policy with Calpe when he was involved in an accident with a third party in December 2020. Both Mr B’s car and... (4 pages)View decision -
Decision Reference DRN-3397859
24 Jun 2022 Amtrust Europe Limited UpheldInsuranceDRN-3397859 The complaint Mr S complains about how Amtrust Europe Limited dealt with a claim he made under a property owners’ legal expenses policy. Reference to Amtrust includes its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them ... (5 pages)View decision -
Decision Reference DRN-3262323
24 Jun 2022 Morses Club PLC UpheldConsumer CreditDRN-3262323 The complaint Mr J complains Morses Club PLC (Morses) provided him with loans that he couldn’t afford to repay. What happened Mr J took four loans between June 2017 and November 2019 I’ve included some of the information we’ve received about these loans in the table below. loan... (7 pages)View decision -
Decision Reference DRN-3080179
24 Jun 2022 Society of Lloyd's UpheldInsuranceDRN-3080179 The complaint Following an accident, Mr M complains that the Society of Lloyd's (Lloyd’s) handled his claim very badly and that it unfairly refused to pay for damage that came to light after his van was repaired. Other parties have been involved in this complaint, ... (5 pages)View decision -
Decision Reference DRN-3560098
24 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3560098 The complaint Mr W complains Barclays Bank UK PLC trading as Barclaycard provided poor customer service. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on the reasons for my decision. What I’ve ... (2 pages)View decision -
Decision Reference DRN-3560060
24 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3560060 The complaint Mr A on behalf of R a limited company complains that Revolut Ltd. Blocked and subsequently closed its account without warning or reasons. He is unhappy the funds in the account were returned to source and it caused delay in R receiving an HMRC payment. R is repres... (3 pages)View decision -
Decision Reference DRN-3558111
24 Jun 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3558111 The complaint Mr G complains about the handling of his claim by Royal & Sun Alliance Insurance Limited, involving damage caused by an escape of water under his home insurance policy. What happened In August 2011 Mr G contacted RSA to make a claim for a water leak that had d... (9 pages)View decision -
Decision Reference DRN-3553407
24 Jun 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3553407 The complaint Mr F’s complaint is about two claims he made under his Royal & Sun Alliance Insurance Limited (RSA) legal expenses insurance policy. All references to RSA include their claims handlers. What happened Mr F made two claims on his legal expenses insurance policy;... (7 pages)View decision
