We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
-
Decision Reference DRN-3555725
23 Jun 2022 Home Retail Group Card Services Limited UpheldConsumer CreditDRN-3555725 The complaint Mr C has complained that Home Retail Group Card Services Limited trading as Argos Card has treated him unfairly by defaulting his account and preventing him from re-paying his balance due to his disability. He says he’s been subjected to discrimination. What happe... (4 pages)View decision -
Decision Reference DRN-3521687
23 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3521687 The complaint Ms R complains that New Day Ltd trading as Marbles Classic unfairly recorded her account as in default and sold it to a third party when she experienced a period of financial difficulty. What happened Ms R had a credit card with Marbles. In 2019, she experienced s... (3 pages)View decision -
Decision Reference DRN-3559108
23 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3559108 The complaint Ms R complains about Barclays Bank UK PLC’s actions when she fell victim to a fraudster and was left significantly out of pocket. What happened Both parties are familiar with the detail surrounding the scam, so I will not repeat that in detail here. But in summary... (4 pages)View decision -
Decision Reference DRN-3559143
23 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3559143 The complaint Mr and Mrs S complain that HSBC UK Bank Plc hasn’t reimbursed them for money lost to a fraudulent investment. What happened This complaint relates to money lost on Mr S’s sole credit card and from his joint account with Mrs S, using his debit card. Mr S says he sa... (6 pages)View decision -
Decision Reference DRN-3430887
23 Jun 2022 Aviva Insurance Limited UpheldInsuranceDRN-3430887 The complaint Mr G complains that Aviva Insurance Limited has unfairly declined a claim for damage to his property under his commercial property insurance policy. For ease, any reference to Mr G and Aviva includes things said and done by their respective agents. What happened T... (11 pages)View decision -
Decision Reference DRN-3495252
23 Jun 2022 Nationwide Building Society UpheldInsuranceDRN-3495252 The complaint Mr R complains about the way Nationwide Building Society dealt with his data rights requests. What happened Mr R complained about the sale of his income protection policy. He also complained about the way Nationwide handled subsequent requests he’d made for inform... (2 pages)View decision -
Decision Reference DRN-3282428
23 Jun 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3282428 The complaint Ms K and Mr S complain that delays by Barclays Bank UK PLC caused them to lose a favourable interest rate on their new product as the mortgage offer lapsed before they could draw down the loan. They also had to pay a higher interest rate whilst they waited for the... (4 pages)View decision -
Decision Reference DRN-3470766
23 Jun 2022 CIGNA Life Insurance Company of Europe SA-NV UpheldInsuranceDRN-3470766 The complaint Mr and Mrs M complain that CIGNA Life Insurance Company of Europe SA-NV didn’t pay a medical emergency claim they made on an international medical insurance policy. What happened In October 2017, CIGNA sold Mr and Mrs M a ‘Global Health Options’ international medi... (5 pages)View decision -
Decision Reference DRN-3558645
23 Jun 2022 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-3558645 The complaint Ms K has complained to Wesleyan Assurance Society (Wesleyan) about the sale of her freestanding additional contribution (FSAVC) plan. Wesleyan has upheld the complaint but Ms K doesn’t agree with the redress methodology it’s used to calculate the loss she’s suffer... (8 pages)View decision -
Decision Reference DRN-3558859
23 Jun 2022 Black Horse Limited UpheldConsumer CreditDRN-3558859 The complaint Mr H complained to Black Horse Limited when he had problems with a car he acquired through a hire purchase agreement. What happened Black Horse entered into a hire purchase agreement for a car with Mr H in January 2020. He let the dealership know shortly afterward... (5 pages)View decision
