We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4118694
9 May 2023 Nationwide Building Society UpheldMortgagesDRN-4118694 The complaint Mr J’s complaint is about a mortgage account with Nationwide Building Society. Mr J says that Nationwide incorrectly told him he’d have to make a £34,000 overpayment on his mortgage in order to meet affordability requirements, and to bypass the need for a full app... (5 pages)View decision -
Decision Reference DRN-4114223
9 May 2023 PEGMOS Limited UpheldPensions and AnnuitiesDRN-4114223 The complaint Mrs S complains about PEGMOS Limited (“PEGMOS”). She says PEGMOS gave her unsuitable advice when it recommended that she transfer out of her defined benefit (DB) occupational pension scheme (OPS) to a personal pension plan (PPP). Mrs S is represented in this matte... (11 pages)View decision -
Decision Reference DRN-4007203
8 May 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4007203 The complaint Ms M says Loans 2 Go Limited irresponsibly lent to her. What happened Loans 2 Go gave Ms M four loans, a summary follows: loan date value, £ term in months monthly repayment, £ 1* 12/01/2021 250 18 57.14 2* 29/01/2021 810 18 185.13 3 01/04/2021 250 18 57.14 4* 29/... (4 pages)View decision -
Decision Reference DRN-4083374
8 May 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4083374 The complaint Mr M complains about the quality of a car he has been financing through an agreement with BMW Financial Services (GB) Limited, trading as ALPHERA Financial Services, who I’ll call “Alphera”. What happened The details of this complaint are well known to both partie... (2 pages)View decision -
Decision Reference DRN-4088674
6 May 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4088674 The complaint Mr F complains that Santander UK Plc blocked his account access. What happened Mr F says he had problems with Santander blocking his account access in July 2021 which required him to attend a branch. He says he has mobility issues. Mr F says a further payment was ... (2 pages)View decision -
Decision Reference DRN-4096500
5 May 2023 Markerstudy Insurance Company Limited UpheldInsuranceDRN-4096500 The complaint Mr M complained about Markerstudy Insurance Company Limited’s handling of his repair claim under his motorhome insurance policy. What happened Mr M made a repair claim after his motorhome was damaged in high wind. He said Markerstudy took too long to inspect it, d... (3 pages)View decision -
Decision Reference DRN-4117457
5 May 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4117457 The complaint Mr and Mrs A were unhappy that HSBC hadn’t refunded them after they’d been the victims of a scam, in which they sent funds to two HSBC accounts. Mr A has since sadly passed away and so the complaint is being brought by Mrs A and Mr A’s estate. What happened Mr and... (5 pages)View decision -
Decision Reference DRN-4104279
5 May 2023 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-4104279 The complaint Mr G complains about the administration of his Self-Invested Personal Pension (SIPP) by Wesleyan Assurance Society (Wesleyan). He is represented by his financial adviser who says that Wesleyan provided incorrect information about his plan on several occasions and ... (11 pages)View decision -
Decision Reference DRN-3890889
5 May 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-3890889 The complaint Mr A is bringing this complaint on behalf of the estate of his late father, Mr A senior. He is unhappy that Metro Bank PLC only offered a partial refund to Mr A, after he was the victim of an investment scam. What happened I’ll summarise the facts of the complaint... (6 pages)View decision -
Decision Reference DRN-4033706
5 May 2023 Haven Insurance Company Limited UpheldInsuranceDRN-4033706 The complaint Mr B complains that Haven Insurance Company Limited cancelled his motor insurance policy. He wants it to remove records of the cancellation. What happened Mr B took out a policy with Haven and it requested by letter information from him to validate the policy or i... (2 pages)View decision