We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4108924
5 May 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4108924 Complaint Mr S has complained about loans Loans 2 Go Limited (“L2G”) provided to him. He says the loans were unaffordable. Background L2G provided Mr S with an initial loan for £1,000.00 in July 2020. The loan had an APR of 1,013.2% and an 18-month term. This meant that the tot... (3 pages)View decision -
Decision Reference DRN-4110685
5 May 2023 Ageas Insurance Limited UpheldInsuranceDRN-4110685 The complaint Mr E has complained about his caravan insurer Ageas Insurance Limited, in respect of a claim made for theft of the caravan. Ageas is the underwriter of the cover. But it uses various companies to manage claims. They act on a delegated authority basis from Ageas – ... (4 pages)View decision -
Decision Reference DRN-3804174
5 May 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-3804174 The complaint Mrs A is unhappy that Metro Bank PLC has only offered to partially refund her, after she was the victim of an investment scam. What happened I’ll summarise the facts of the complaint: Mr and Mrs A were the victims of a sophisticated investment scam. As a result th... (6 pages)View decision -
Decision Reference DRN-4012474
5 May 2023 MCE Insurance Limited UpheldInsuranceDRN-4012474 The complaint Mr C complained that MCE Insurance Limited unfairly cancelled his motorcycle insurance policy What happened Mr C was stopped by the police for not having insurance for his motorcycle. But Mr C was insured. He had bought a policy through MCE, his insurance broker. ... (2 pages)View decision -
Decision Reference DRN-4114681
5 May 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4114681 The complaint Mr C has complained that TSB Bank plc won’t reimburse him money he paid out for a wedding that didn’t go ahead. What happened Mr C entered into a contract with a wedding venue company that I’ll call “E” for a wedding to take place in April 2021. The total cost was... (6 pages)View decision -
Decision Reference DRN-4116958
5 May 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4116958 The complaint Mr W and Mr W’s son complain Advantage Insurance Company Limited (Advantage) unfairly cancelled their motor insurance policy and did not fairly settle his claim. References to Mr W or Mr W’s son, will include the other. Advantage are the underwriters of this polic... (5 pages)View decision -
Decision Reference DRN-4070528
5 May 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-4070528 The complaint Mr R has complained about Hastings Insurance Services Limited because his motor insurance premium increased at renewal, with the policy having been set to auto-renew, which Mr R felt was unfair. What happened Mr R arranged a policy via Hastings in 2021. In 2022 he... (3 pages)View decision -
Decision Reference DRN-4116946
5 May 2023 LEBC Group Limited UpheldPensions and AnnuitiesDRN-4116946 The complaint Mr R complains that LEBC Group Limited (LEBC) took ongoing adviser charges from his Self-Invested Personal Pension Plan (SIPP) which it wasn’t entitled to. He would like the charges returned and compensation for the lost investment return. What happened Mr R was a... (6 pages)View decision -
Decision Reference DRN-4114738
5 May 2023 QIC Europe Ltd UpheldInsuranceDRN-4114738 The complaint Ms M complains about how QIC Europe Ltd (QIC) dealt with a claim on her home insurance. References to QIC include other organisations and individuals acting on its behalf. What happened Ms M had buildings and contents insurance with QIC. There was a water leak in ... (4 pages)View decision -
Decision Reference DRN-4116739
5 May 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4116739 The complaint Ms G complains that when her computer was damaged Great Lakes Insurance SE asked her to obtain an independent report, at her own expense, before they’d accept it for repair. What happened Ms G’s claim has been dealt with by intermediaries acting on behalf of the u... (2 pages)View decision