We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3257940
13 Jun 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3257940 The complaint Mr B’s complaint is about DAS Legal Expenses Insurance Company Limited’s handling of a claim under the legal expenses section of his home insurance policy. What happened Mr B made a claim under his policy in October 2019 for cover in relation to proceedings agains... (9 pages)View decision -
Decision Reference DRN-3501391
13 Jun 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3501391 The complaint Ms R complains that Barclays Bank UK PLC didn’t act on her instructions to transfer her shares to her. What happened Following the UK’s exit from the EU, Barclays explained it couldn’t continue to offer share dealing services to Ms R as she lives outside of the UK... (3 pages)View decision -
Decision Reference DRN-3519955
13 Jun 2022 Quilter Financial Services Ltd UpheldInsuranceDRN-3519955 The complaint Mr and Mrs S have complained that Quilter Financial Services Ltd mis-sold them a mortgage payment protection insurance (PPI) policy in 2012. Although it was a joint mortgage, the policy was set up just to cover Mr S for accident, sickness and unemployment. What ha... (2 pages)View decision -
Decision Reference DRN-3266239
13 Jun 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3266239 The complaint Miss W has complained about advice she received from Portal Financial Services LLP (Portal) to transfer a defined-benefit occupational pension scheme (OPS) she held with her former employer to a Self-Invested Personal Pension (SIPP). Miss W is being represented by... (14 pages)View decision -
Decision Reference DRN-3536405
13 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3536405 The complaint Mr B complains that NewDay Ltd have irresponsibly lent to him. What happened Mr B was approved for two NewDay credit cards which I will refer to as A and B. NewDay increased the credit limits on both cards, which I have detailed below. Card A – approved December 2... (6 pages)View decision -
Decision Reference DRN-3370978
13 Jun 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3370978 The complaint Ms S complains about the quality of a washer/dryer she bought using finance provided by Creation Consumer Finance Ltd (“Creation”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on... (2 pages)View decision -
Decision Reference DRN-3538954
13 Jun 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3538954 The complaint Mrs B complains that Starling Bank Limited (“Starling Bank”) didn’t reimburse a cash withdrawal that she says didn’t dispense correctly. What happened Mrs B is a customer of Starling Bank. In September 2021, she says she tried to withdraw money from a cash machine... (3 pages)View decision -
Decision Reference DRN-3537754
13 Jun 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3537754 The complaint Mrs H complains through her representative that Loans 2 Go Limited lent her money on high cost loans which she was unable to afford to repay. What happened Loans 2 Go provided Mrs H with the following loans: Date Amount borrowed Term (months) Monthly repayment Dat... (4 pages)View decision -
Decision Reference DRN-2268923
13 Jun 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-2268923 The complaint Mrs M has complained about advice she received from Portal Financial Services LLP (Portal) to transfer a defined contribution personal pension (PP) she held to a Self-Invested Personal Pension (SIPP). Mrs M is being represented by a third party, but for ease I’ll ... (12 pages)View decision -
Decision Reference DRN-3171361
13 Jun 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3171361 The complaint Mr B has complained about the advice he received from Portal Financial Services LLP (‘Portal’) to switch a group personal pension plan (‘GPP’) to a Self-Invested Personal Pension (‘SIPP’). The funds within the SIPP were then used to invest in several unregulated c... (13 pages)View decision
