We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120327 results
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Decision Reference DRN-3605513
26 Jul 2022 Executive Benefit Consultancy Limited UpheldInvestmentsDRN-3605513 The complaint Ms G complains about investment advice she received from Executive Benefit Consultancy Limited (EBCL). She feels the investments she made as a result haven’t performed as well as they could have with more reasonable advice. What happened Ms G set out the key point... (6 pages)View decision -
Decision Reference DRN-3276602
26 Jul 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3276602 The complaint Mr B is unhappy with the end of contract charges applied by Mercedes-Benz Financial Services UK Limited (MBFS), following the return of a car under a hire purchase agreement. What happened On 27 July 2017, Mr B was supplied with a used car through a hire purchase ... (5 pages)View decision -
Decision Reference DRN-3519414
26 Jul 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3519414 The complaint Mr M complains that he has been unable to access his current account with Santander UK Plc, trading as Cahoot, due to technical issues with the Cahoot website. He said he’s been unable to manage his finances and his credit rating has been impacted. What happened M... (4 pages)View decision -
Decision Reference DRN-3595784
26 Jul 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3595784 The complaint Mr P, through his representative, complains that Everyday Lending Limited, trading as Everyday Loans, lent to him irresponsibly. What happened Using information we have from Everyday Lending, here is a brief table of the three loans approved for Mr P. Loan Date op... (3 pages)View decision -
Decision Reference DRN-3615199
26 Jul 2022 HDI Global Specialty SE UpheldInsuranceDRN-3615199 The complaint Mr and Mrs P complained that HDI Global Specialty SE (“HDI”) didn’t fairly settle their claim for stolen electric bikes under their home insurance policy. What happened Mr and Mrs P made a claim on their policy when two electric bikes were stolen from their proper... (4 pages)View decision -
Decision Reference DRN-3615066
26 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3615066 The complaint Mrs M is unhappy Barclays Bank UK PLC (“Barclays”) didn’t reimburse her after she was the victim of a scam. What happened In January 2021 Mrs M’s partner was contacted claiming to be from the fraud department of Barclays they said his money was at risk and he woul... (3 pages)View decision -
Decision Reference DRN-3547433
26 Jul 2022 Ald Automotive Limited UpheldConsumer CreditDRN-3547433 The complaint Mr G complains about the quality of a car he has been financing through an agreement with Ald Automotive Limited (“Ald”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my... (2 pages)View decision -
Decision Reference DRN-3465372
26 Jul 2022 Bank of Scotland Plc UpheldMortgagesDRN-3465372 The complaint Mr H complains that Bank of Scotland plc (trading as Birmingham Midshires) didn’t apply a payment correctly to his mortgage account. He’d like the payment applied to his account and compensation of the same amount for any additional interest and his time and troub... (2 pages)View decision -
Decision Reference DRN-3614911
26 Jul 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3614911 The complaint Miss B complained about the customer service she received, and the repairs carried out under her home insurance policy with AXA Insurance UK Plc (“AXA”). What happened Miss B made a claim on her policy on 22 June 2021 when a small stone was flicked up from her law... (3 pages)View decision -
Decision Reference DRN-3614850
26 Jul 2022 Experian Limited UpheldConsumer CreditDRN-3614850 The complaint Mr R complains Experian Limited incorrectly changed details of a County Court Judgment (CCJ) on his credit file. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant information below, a... (5 pages)View decision
